Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243501 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Philips Medical Systems — 3000 Minuteman Rd, Andover MA, 01810

Jan 30, 2025 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 256 biz days
Paused: 128 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸128d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 27, 2026
128 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 27 → May 19, 2026
16 business days (counted)
Running total: 196 of ? biz days used
60d
▶ Clock Running
Status: On Hold
May 19 → Aug 15, 2026
60 business days (counted)
Running total: 256 of ? biz days used
Created: Jan 31, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 27 Ready for Release ⏸ Paused 128 —
Apr 27 → May 19 Ready for Scheduling ▶ Running 16 196
May 19 → Aug 15 On Hold ▶ Running 60 256
Dispatch 1.0d
Holding 309.9d (excluded)
Coordinators 16.6d
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
309.9 days
Coordinators
16.6 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 (138 days left)
📅
385.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
16.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
On Hold • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 16.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
128.9d
Ready for Scheduling
16.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2026 YEspino Waiting for Fady to advise which FSE this will be dispatched for ANR 

05/19/2026 RArnold- Fady confrimed we will ANR

05/18/2026 RArnold -Sent email to Fady asking for contact if he has one

05/05/2026 RArnold - Chattered Fady to see if he has a contact for this location

04/27/2026 MHamersley - per google search: Philips Medical Systems, 3000 Minuteman Rd Andover, MA 01810 is Permanently Closed.


04/20/2026 ARoosa - Researching locations of rental devices 

03/04/2026 RArnold - researching locations of rental devices


01/27/2026 MHamersley - Per Planner, researching locations of rental devices

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243501
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 129.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Apr 27, 3:27 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 189d 2h
🚨 17.0 business days
⏸️
Status: On Hold by Rebecca Arnold May 19, 11:37 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 21d 20h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 16.6 business days (threshold: 1.0 business days)
Exceeded by 15.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 30, 9:42 PM
Invoice #
N/A

Details