Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Ohio Health CorporationDba Grant Medical Center — 111 S Grant Ave, Columbus OH, 43215
Jan 30, 2025 → Aug 14, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 31 → Jan 31 | Created | ▶ Running | 0 | 0 |
| Jan 31 → Oct 20 | On Hold | ▶ Running | 180 | 180 |
| Oct 20 → Jun 12 | Ready for Release | ⏸ Paused | 161 | — |
| Jun 12 → Jul 1 | On Hold | ▶ Running | 12 | 192 |
| Jul 1 → Aug 10 | Ready for Release | ⏸ Paused | 27 | — |
| Aug 10 → Aug 14 | Scheduled | ▶ Running | 4 | 196 |
08/13/2026 HWilliams - Rescheduled FSE Paul for 8/14/26 per Fady
08/11/2026 HWilliams - Recvd email from Greg asking about the remediation process for this FCO. Responded and attached the custmer letter and looped Fady in for the devices that are no longer at the locatin due to Philips replacing them previously. greg.ramsey@ohiohealth.com
08/10/2026 HWilliams - Received email from Greg confirming SN DE43806549, DE43806906, and DE43806891 are no longer at the location due to being replaced by Philips, all other SN are confirmed on location. Sent email to Greg proposing 8/17/26 to have Paul onsite to complete remediations. greg.ramsey@ohiohealth.com
08/05/2026 HWilliams - Called 614-566-9000, xfer to biomed Jordan, xfer to Greg Ramsey, sending email to check SN's. greg.ramsey@ohiohealth.com
07/30/2026: ARoosa - Called (614) 566-9000
xfer to biomed, VM/LM
07/01/2026 HWilliams - Called (614) 566-9000 xfer to biomed, VM/LM for return call
07/01/2026 RArnold - Address was wrong in EWO. Updated address to match PWO. Please reach out to the customer at 111 S Grant Ave.
06/12/2026 ARoosa - Recvd. email from Allison Beaner confirming that they do not have this equipment in their office, that they only perform minor procedures. I sent reply email thanking her for confirmation and letting her know an I will submit this for closure and an FSE should be reaching out via email with paperwork for her to sign.
06/11/2026 ARoosa - Recvd call from 814-889-2626, Alley returning my call. Alley said they are a clinic and do not have that type of equipment there so this is not located in their office, I asked if I could send an email to confirm so I have written confirmation, she said yes send it to beaneram2@upmc.edu, email sent
06/11/2026: ARoosa - Called 814-944-6055, xfered to clinical staff, VM/LM
06/04/2026: ARoosa - Called 814-944-6055, VM stating office is currently closed unable to leave message.
05/28/2026: ARoosa - Called 814-944-6055, got VM stating office is currently closed to please call back the next bussiness day unable to leave message.
05/18/2026 YEspino Called 412-641-8354 to speak to Clayton Burgess to verify the device in question. not a good contact this number is out of service.
05/14/2026: ARoosa - Called 814-944-6055, Reached the nurses station VM/LM
05/08/2026: ARoosa - Called 814-944-6055, at 3:10 pm. and got message saying they was closed for the day to call back on next business day.
05/08/2026 ARoosa - Recvd. email from Gatewood, Jerry <Jerry.Gatewood@ohiohealth.com> Stating he is not a contact for this location or this state.
04/30/2026 - ARuby - called 814-944-6055 after hours, unable to LM
04/28/2026 ARoosa - Sent email to jerry.gatewood@ohiohealth.com &
carla.shapaka@ohiohealth.com both contacts from Philips asking about devices in question. * Email for Carla bounced
04/20/2026: ARoosa - Called (614) 566-9754
Jerry Gatewood, VM says Hi this ia Patty so it is likely wrong # Called 814-944-6055 facility # listed in google, VM stating staff is currently out for lunch and to call back after 1pm. unable to leave message.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03336517 | Labor | Open | 1.25 | $1,550.00 | Aug 14, 4:53 PM |
| WL-03336518 | Labor | Open | 5.5 | $500.00 | Aug 14, 4:53 PM |
| WL-03336519 | Travel | Open | 48 | $0.00 | Aug 14, 4:53 PM |