Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 MOHAWK HOSPITAL EQUIPMENT INC — 335 Columbia St, Utica NY, 13502
Jan 30, 2025 → May 29, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 31 → Jan 31 | Created | ▶ Running | 0 | 0 |
| Jan 31 → Oct 20 | On Hold | ▶ Running | 180 | 180 |
| Oct 20 → May 14 | Ready for Release | ⏸ Paused | 141 | — |
| May 14 → May 21 | On Hold | ▶ Running | 5 | 185 |
| May 21 → May 29 | Scheduled | ▶ Running | 5 | 190 |
05/21/2026 ARuby - Dispatching to Michael Steencken to complete ANR with customer
05/14/2026 ARoosa - Sent email reply to Jim Gray thanking him for his confirmation of this equipment not being found and that an FSE will be reaching out with paperwork for him to sign.
05/14/2026 ARoosa - Recvd email from Jim Gray stating (I have this G7 gas monitor as missing on our asset list for equip.
It has been missing for quite some time. So as of right now i will be retiring this in our system at next PM cycle. If the unit is found i will contact you.)
05/13/2026 - ARoosa - Sent fu emails to jgray@mvhealthsystem.org & cgadway@mvhealthsystem.org asking about device in question
05/11/2026: ARoosa - Called 855-366-4295, xfer to recall department Operator did say she will not be in until Thursday. asked to xfer to her VM line just continued to ring.
05/04/2026: ARoosa - Called 855-366-4295, xfer to recall dept. VM/LM
04/21/2026 ARoosa -Sent fu email to jgray@mvhealthsystem.org & cgadway@mvhealthsystem.org, letting them know we understand a tech had been on site in the past to take care of all devices however sometimes a device is missed or a serial number is found later on after initial work was done and asked that if they had paperwork showing the work had been completed on this device to send us a copy so we can take care of this case.
04/02/2026 MHamersley - called 315-917-8935, call went to Jim's VM/LM; sent f/u email: jgray@mvhealthsystem.org
M_G7m Gas Module Text DE43805667
02/13/2026 YEspino Called 315-917-8935 to speak to Jim to verify the device in question. Was unable to speak to him so i left a message.
01/27/2026 RArnold - Called 315-917-8935 for Jim Gray. Left a message. Adding him to email with Cody.
jgray@mvhealthsystem.org
12/22/2025 YEspino Called 315-917-8935 to speak to Jim Gary to verify the device in question. Was unable to speak to Jim so i left a message.
12/22/2025 YEspino Called 315-917-8939 to follow up with Cody over the previous email sent. Was able to speak to Cody, and he advised i needed to call Jim Gray @ 315-917-8935 to be better assisted.
12/08/2025 MHamersley - called 315-917-8939, call went to Cody's VM/LM; sent f/u email: cgadway@mvhealthsystem.org
11/06/2025 YEspino Called 315-917-8939 to follow up with Cody over the previous email sent to verify the device in question.Was unable to speak to him so i left a message.
10/21/2025 YEspino Called 315-917-9216 to speak to Dave to verify the device in question. Was able to speak to Cody Gadway and he asked for an email to be sent to him so that he can look for the device in question. Email: cgadway@mvhealthsystem.org Phone: 315-917-8939
07/23/2025 YEspino Called 315-917-9216 to speak to Dave Grose to verify the device in question. Was unable to speak to him or leave a message.
07/23/2025 YEspino Called 315-624-6754 to speak to Eric Mckinstry to verify the device in question. Not a good number this number is for another site, not the site needed.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03241926 | Labor | Open | 1 | $50.00 | May 29, 12:27 PM |
| WL-03241927 | Labor | Open | 0.5 | $155.00 | May 29, 12:27 PM |
| WL-03241963 | Labor | Open | - | $38.00 | May 29, 12:49 PM |