Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243508 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Dayton Childrens — 140 N Keowee St, Dayton OH, 45402

Jan 30, 2025 → May 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (162 biz days early)
Active: 187 biz days
Paused: 128 biz days
🕐 Clock stopped: Completed (May 6, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸128d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 27, 2026
128 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 27 → Apr 30, 2026
3 business days (counted)
Running total: 183 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 30 → May 6, 2026
4 business days (counted)
Running total: 187 of ? biz days used
Created: Jan 31, 2025 Completed: May 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 27 Ready for Release ⏸ Paused 128 —
Apr 27 → Apr 30 Ready for Scheduling ▶ Running 3 183
Apr 30 → May 6 Scheduled ▶ Running 4 187
Dispatch 1.0d
Holding 309.9d (excluded)
Coordinators 8.3d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
309.9 days
Coordinators
8.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: May 6, 2026 (239 days early)
📅
316.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
7.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 7.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
128.9d
Ready for Scheduling
3.6d / 1.0d SLA
Scheduled
4.7d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/06/2026 HWilliams - Per request from FSE rescheduled this for 5/6/26.

04/30/2026 HWilliams - Replied to confirmation email and dispatched FSE Paul to complete remediation on 5/5/25. morrise@childrensdayton.org

04/27/2026 ARoosa - Recvd email from Emma Morris stating We do not have SN DE43810617 in our inventory, but we do have the other two you listed. What are next steps/ what else do you need from us?

04/27/2026 ARoosa -Sent fu email to morrise@childrensdayton.org about deices in question.

04/17/2026: ARoosa - Called 937-641-3000, xfer to biomed, Spoke to MJ who asked me to email her at morrise@childrensdayton.org so she can confirm SN's

🔧 Work Performed
Install FCO86201958, all required tests passed.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243508
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:22 AM
From: Entered
To: On Hold
Duration in Previous: 12h 40m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 129.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Apr 27, 2:58 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 189d 1h
⏳ 4.0 business days
👷
▶
3 Technician Assigned Apr 30, 2:27 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-05-05T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 23h
⚠️ 5.0 business days
📅
Dispatch Scheduled by Heather Williams May 6, 10:57 AM
Scheduled For: 2026-05-06T12:00:00.000+0000
⏱️
3x Labor Added May 6, 11:16 AM
Type: Labor, Travel
Status: Open
Qty: 1, 1.75, 115
✔️
Status: Completed by Paul Mccormish May 6, 11:48 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 21h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added May 7, 12:31 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 0h
📄
Status: Ready to Bill by Timothy Amburgey May 7, 4:44 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 10m
💰
Status: Invoiced by Josh Longway May 8, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 16m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
May 6, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03216306 Labor Open 1 $47.50 May 6, 11:16 AM
WL-03216307 Labor Open 1.75 $155.00 May 6, 11:16 AM
WL-03216308 Travel Open 115 $0.00 May 6, 11:16 AM
WL-03218007 Labor Open 0.016666666666667 $38.00 May 7, 12:31 PM

Details