Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243509 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Christ Hospital — 2139 Auburn Ave, Cincinnati OH, 45219

Jan 30, 2025 → May 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (151 biz days early)
Active: 190 biz days
Paused: 136 biz days
🕐 Clock stopped: Completed (May 21, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸136d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 7, 2026
136 business days (not counted)
▶ Clock Running
Status: Scheduled
May 7 → May 21, 2026
10 business days (counted)
Running total: 190 of ? biz days used
Created: Jan 31, 2025 Completed: May 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 7 Ready for Release ⏸ Paused 136 —
May 7 → May 21 Scheduled ▶ Running 10 190
Dispatch 1.0d
Holding 317.9d (excluded)
Coordinators 10.9d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
317.9 days
Coordinators
10.9 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: May 21, 2026 (224 days early)
📅
327.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
10.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 10.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
136.9d
Scheduled
10.9d / 2.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/19/2026 HWilliams - Per FSE Paul, some parts have arrived for this WO and he has contacted the POC about coming in Thurs 5/21/26


05/15/2026 HWilliams - Received email from POC stating that 5/27/26 would work better and resched FSE


05/14/2026 HWilliams - Sent email to POC and rescheduling for 5/26/26 due to parts being on backorder/windfall block.


05/07/2026 HWilliams - Called 513-585-1552 and spoke with David to schedule FSE, sending email for paper trail and dispatching FSE Paul for remediation of devices on 5/14/26. 

david.heileman@thechristhospital.com


04/24/2026 MHamersley - called 513-585-1552, spoke to David Heileman, Bio Med Tech, he confirmed SN DE43807225 at The Christ Hospital, 2139 Auburn Ave, Cincinnati, OH 45219; FSE Cred: call for escort; found WO-01243509 w/ more devices for this location; sent email: david.heileman@thechristhospital.com


04/07/2026 ARoosa- Called 513-585-2000, Xfer to biomed, VM/LM Sending email to shawn.skeens@thechristhospital.com

🔧 Work Performed
Install FCO86201958, all required tests passed.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243509
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:22 AM
From: Entered
To: On Hold
Duration in Previous: 12h 40m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 137.0 business days
👷
▶
3 Technician Assigned May 7, 12:46 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-05-14T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 198d 23h
⚠️ 6.0 business days
📅
Dispatch Scheduled by Heather Williams May 14, 2:03 PM
Scheduled For: 2026-05-26T12:00:00.000+0000
📅
Dispatch Scheduled by Heather Williams May 15, 10:36 AM
Scheduled For: 2026-05-27T12:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Heather Williams May 19, 2:30 PM
Scheduled For: 2026-05-21T12:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 4x Labor Added May 21, 6:16 PM
4x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3
✔️
Status: Completed by Paul Mccormish May 21, 6:26 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 14d 5h, 0m
⏱️
Labor Added May 22, 9:03 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey May 22, 10:10 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 43m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 28, 4:38 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 6h
💰
Status: Invoiced by Josh Longway May 29, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 21m
📅
Dispatch Scheduled by Heather Williams May 29, 10:24 AM
Scheduled For: 2026-06-01T12:00:00.000+0000
📅
Dispatch Scheduled by Heather Williams May 29, 10:30 AM
Scheduled For: 2026-05-21T12:00:00.000+0000

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 10.9 business days (threshold: 2.0 business days)
Exceeded by 8.9 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
May 21, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03234871 Labor Open 3 $1,550.00 May 21, 6:16 PM
WL-03234872 Labor Open 5.75 $500.00 May 21, 6:16 PM
WL-03234874 Travel Open 153 $0.00 May 21, 6:16 PM
WL-03234875 Travel Open 153 $0.00 May 21, 6:16 PM
WL-03234876 Labor Open 3 $0.00 May 21, 6:17 PM
WL-03235495 Labor Open - $380.00 May 22, 9:03 AM

Details