Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243510 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 War Memorial Hospital — 1 Healthy Way, Berkeley Springs WV, 25411

Jan 30, 2025 → May 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (163 biz days early)
Active: 182 biz days
Paused: 132 biz days
🕐 Clock stopped: Completed (May 5, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸132d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 1, 2026
132 business days (not counted)
▶ Clock Running
Status: Scheduled
May 1 → May 5, 2026
2 business days (counted)
Running total: 182 of ? biz days used
Created: Jan 31, 2025 Completed: May 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 1 Ready for Release ⏸ Paused 132 —
May 1 → May 5 Scheduled ▶ Running 2 182
Dispatch 1.0d
Holding 313.9d (excluded)
Coordinators 2.5d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
313.9 days
Coordinators
2.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: May 5, 2026 (240 days early)
📅
315.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
132.9d
Scheduled
2.5d / 2.0d SLA
Closed
2.5d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/01/2026 - ARuby - email actually states the address is at War Memorial Hospital 

1 Healthy Way Berkeley Springs WV 25411. Called 540-686-2335 Matthew Spoon E. <Matthew.Spoon@trimedx.com> Confirmed for onsite visit with Michael Steencken for Tuesday 5/5 sent confirmation email to Matt.


04/29/2026 ARoosa - Recvd email from Ron stating here is a list of all devices that fall under this recall for all Valley health locations. The SN DE43811522 & DE43811512 are located at War memorial hospital 363 Sunrise Blvd. Romney WV. SN"S DE43803322 & DE43810230 are the ones at this location and Philips has them listed as in Page memorial hospital 200 Memorial Drive Luray, VA


04/29/2026 ARoosa - Sent fu email to Matt at matthew.spoon@trimedx.com asking about devices in question.

04/21/2026: ARoosa - Called 304-822-4561, Xfer to biomed, Was sent mat. Mngnt. was told I would need to contact Matt Spoon he is out today will return tomorrow gave me email matthew.spoon@trimedx.com, Sending email

🔧 Work Performed
FCO
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243510
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 133.0 business days
👷
▶
3 Technician Assigned May 1, 4:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-05-05T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 193d 3h
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added May 5, 4:03 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 23h, 0m
⏳ 3.0 business days
⏱️
Labor Added May 7, 11:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey May 7, 11:15 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
📄
Status: Ready to Bill by Timothy Amburgey May 7, 4:43 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 27m
💰
Status: Invoiced by Josh Longway May 8, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.8 business hours
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
May 5, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03215168 Labor Open 3 $0.00 May 5, 4:03 PM
WL-03215169 Labor Open 1 $95.00 May 5, 4:03 PM
WL-03215170 Labor Open 2 $310.00 May 5, 4:03 PM
WL-03217862 Labor Open 0.016666666666667 $76.00 May 7, 11:10 AM

Details