Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Cox Health Systems — 3801 S National Ave, Springfield MO, 65807
Jan 30, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 31 → Jan 31 | Created | ▶ Running | 0 | 0 |
| Jan 31 → Oct 20 | On Hold | ▶ Running | 180 | 180 |
| Oct 20 → Aug 15 | Ready for Release | ⏸ Paused | 204 | — |
07/27/2026 ARoosa - Sent fu email to dale.broesder@coxhealth.com seeing if he can provide us with info to reach the possible correct contact person he spoke of.
07/17/2026: ARoosa - Called 417-269-4685, Ryan Coryell, VM/LM, Sent fu email to ryan.coryell@coxhealth.com & robert.wagner@coxhealth.com
07/17/2026: ARoosa - Called (417) 576-1454, Robert Wagner VM/LM
07/17/2026: ARoosa - Called (417) 269-7591 Matt Dunbar, get message saying please dial the extension of the person you want to speak with or dial the number to enter your mailbox.
07/17/2026: ARoosa - Called 417) 269-3425,
Matt Dunbar, goes to direct biomed number VM/LM
07/10/2026: ARoosa - Called 417-269-6000 xfer to anesthesia dept. spoke to Michelle she said I would need biomed, I told her I have tried biomed many times with no success, she xfered me to Dale in biomed who stated he don't deal with recalls however he said let me see if I can help and informed me that this location does not use any Philips equipment and that it may be possibly located at the Branson, Monet or Barton county locations but he is fairly certain they do not use Philips equipment either. I asked for an email I can send info. to and someone can verify if this is the case he said send email to him at dale.broesder@coxhealth.com and he will forward it to the correct contact.
07/01/2026: ARoosa - Called 417-269-6000, xfer to biomed, press 2 for recalls and line was silent for a moment then it hung up on me. Called back xfer to anesthesia dept. Spoke to Julie who said the lady I need is not in today and she could take a message so I gave her info.
06/26/2026 ARoosa - Sent fu email to biomed@coxhealth.com added in ryan.coryell@coxhealth.com & robert.wagner@coxhealth.com asking them if either can help us locate device and confirm
06/19/2026 ARoosa - Sent fu email to biomed@coxhealth.com asking about device in question.
06/16/2026: ARoosa - Called 417-269-6000, press option 2 for recalls and line went silent and disconnected. Will try again later. Called back, xfer to biomed, call asked me to state my name and reason for calling and will see if person is available, it sounded like the call was picked up and then I was hung up on.
06/16/2026: ARoosa - Called 417-269-6000, press option 2 for recalls and line went silent and disconnected. Will try again later.
06/10/2026 ARoosa - Sent fu email to matt.dunbar@coxhealth.com about device in question.
06/05/2026: ARoosa - Called 417-269-6000, xfer to biomed, opt 2 for recalls and call disconnected. Called back asked for biomed again VM/LM
06/01/2026 ARoosa - Sent fu email to biomed@coxhealth.com, matt.dunbar@coxhealth.com & lyndell.plowman@coxhealth.com asking about device in question.
05/26/2026 ARoosa - Sent fu email to biomed@coxhealth.com about device in question.
05/19/2026: ARoosa - Called 417-269-6000, xfer to biomed, Press 2 for recalls was leaving a VM and a guy picked up. I explained why I was calling he stated to send email to biomed@coxhealth.com and it will get to the appropriate people, then he hung up.
05/14/2026 ARoosa - Sent fu email to matt.dunbar@coxhealth.com about device in question.
05/08/2026: ARoosa - Called 417-269-6000, xfer to biomed, VM/LM
05/01/2026: ARoosa - Called 417-269-6000, Xfer to biomed, VM/LM Matt Dunbar was the name on VM. Found email for Matt in Philips sent email to matt.dunbar@coxhealth.com
04/24/2026 ARoosa -Sent email to lyndell.plowman@coxhealth.com about devices in question
04/17/2026 MHamersley - called 417-269-6000, xfer to Bio Med, press 2 for recalls, call went to VM/LM;
IntelliVue G7m Anesthesia Gas Module DE43808750
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