Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243512 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Sentara Hospitals dba Sentara — 3920 Bridge Rd Rm A, Suffolk VA, 23435

Jan 30, 2025 → May 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (160 biz days early)
Active: 263 biz days
Paused: 54 biz days
🕐 Clock stopped: Completed (May 8, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: On Hold
Jan 31 → Feb 4, 2025
2 business days (counted)
Running total: 2 of ? biz days used
236d
▶ Clock Running
Status: Canceled
Feb 4 → Jan 15, 2026
236 business days (counted)
Running total: 238 of ? biz days used
▶ Clock Running
Status: Entered
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 238 of ? biz days used
⏸54d
⏸ Clock Paused
Status: Ready for Release
Jan 15 → Apr 3, 2026
54 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 3 → Apr 21, 2026
12 business days (counted)
Running total: 250 of ? biz days used
▶ Clock Running
Status: On Hold
Apr 21 → May 8, 2026
13 business days (counted)
Running total: 263 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 8, 2026
0 business days (counted)
Running total: 263 of ? biz days used
▶ Clock Running
Status: On Hold
May 8 → May 8, 2026
0 business days (counted)
Running total: 263 of ? biz days used
▶ Clock Running
Status: Scheduled
May 8 → May 8, 2026
0 business days (counted)
Running total: 263 of ? biz days used
Created: Jan 31, 2025 Completed: May 8, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Feb 4 On Hold ▶ Running 2 2
Feb 4 → Jan 15 Canceled ▶ Running 236 238
Jan 15 → Jan 15 Entered ▶ Running 0 238
Jan 15 → Apr 3 Ready for Release ⏸ Paused 54 —
Apr 3 → Apr 21 Ready for Scheduling ▶ Running 12 250
Apr 21 → May 8 On Hold ▶ Running 13 263
May 8 → May 8 Ready for Scheduling ▶ Running 0 263
May 8 → May 8 On Hold ▶ Running 0 263
May 8 → May 8 Scheduled ▶ Running 0 263
Dispatch 1.0d
Holding 71.1d (excluded)
Coordinators 13.5d
Field Work 10.3d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
71.1 days
Coordinators
13.5 days
Over SLA
Field Work
10.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: May 22, 2026 (223 days early)
📅
328.0 days Total Age
⏱️
237.0d in Canceled Longest Stage
🔄
13 transitions Status Changes
⚠️
22.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 237.0 days stuck in "Canceled"
⏱️
Total Delay 22.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
16.7d
Canceled
237.0d
Ready for Release
54.4d
Ready for Scheduling
12.8d / 1.0d SLA
Scheduled
0.7d / 2.0d SLA
Completed
10.3d / 1.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/08/2026 ARuby - dispatching to Michael Steencken for 5/8 to complete ANR 

04/03/2026 MHamersley - recd email from Natasha, stating they do not have these devices in inventory.


04/03/2026 MHamersley - called 205-535-9343. spoke to Matthew, this address is for Sentara BelleHarbour - Emergency Department, POC: Natasha Martinez, called 317-919-4173, call went to VM/LM; sent email: natasha.martinez@trimedx.com


M_G7m Gas Module DE43804629 & DE43804632


01/15/2026 MNewman - reallocated to EMSAR. Open EWO

02/04/2025 DCox - Philips FSE to complete. Allocation removed from EMSAR.

🔧 Work Performed
complete
🔍 Technician Findings
complete
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243512
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
⏳ 3.0 business days
🚫
Status: Canceled by Diana Cox Feb 4, 9:09 AM
From: On Hold
To: Canceled
Duration in Previous: 3d 22h
🚨 237.0 business days
🆕
Status: Entered by Mandy Newman Jan 15, 4:04 PM
From: Canceled, Entered
To: Entered, Ready for Release
Duration in Previous: 345d 6h, 0m
🚨 55.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Apr 3, 3:31 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 77d 22h
🚨 13.0 business days
⏸️
Status: On Hold by Rebecca Arnold Apr 21, 2:08 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 17d 22h
🚨 14.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley May 8, 10:25 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 16d 20h
⏸️
▶
4 Status: On Hold May 8, 12:20 PM
Status: On Hold → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: a0h5A00000GzKATQA3, Michael Steencken
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-05-08T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: On Hold
To: Scheduled
Duration in Previous: 4m
⏱️
▶
2 2x Labor Added May 8, 5:48 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled
To: Completed
Duration in Previous: 5h 23m
🚨 10.8 business days
🏁
Status: Closed by Michael Steencken May 22, 3:58 PM
From: Completed
To: Closed
Duration in Previous: 13d 22h
⏳ 1.9 business days
⏱️
Labor Added May 26, 7:15 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey May 26, 9:13 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 17h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 28, 4:37 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway May 29, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 22m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 12.6 business days (threshold: 1.0 business days)
Exceeded by 11.6 business days
Completed
Duration: 10.3 business days (threshold: 1.0 business days)
Exceeded by 9.3 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
May 8, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03220200 Labor Open 1 $100.00 May 8, 5:48 PM
WL-03220201 Labor Open 0.5 $310.00 May 8, 5:48 PM
WL-03237662 Labor Open - $76.00 May 26, 7:15 AM

Details