📍 Northwestern Medicine Proton Center — 4455 Weaver Pkwy, Warrenville IL, 60555
Jan 30, 2025 → May 11, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (159 biz days early)
Active: 194 biz days
Paused: 124 biz days
🕐 Clock stopped: Completed (May 11, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸124d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 21, 2026
124 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 21 → May 6, 2026
11 business days (counted)
Running total: 191 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 11, 2026
3 business days (counted)
Running total: 194 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 11 → May 11, 2026
0 business days (counted)
Running total: 194 of ? biz days used
Created: Jan 31, 2025Completed: May 11, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 31 → Jan 31
Created
▶ Running
0
0
Jan 31 → Oct 20
On Hold
▶ Running
180
180
Oct 20 → Apr 21
Ready for Release
⏸ Paused
124
—
Apr 21 → May 6
Ready for Scheduling
▶ Running
11
191
May 6 → May 11
Scheduled
▶ Running
3
194
May 11 → May 11
Tech On Site
▶ Running
0
194
Dispatch1.0d
Holding305.9d (excluded)
Coordinators15.8d
Field Work0.1d
Billing1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
305.9 days
Coordinators
15.8 days
Over SLA
Field Work
0.1 days
Billing
1.3 days
Over SLA
Created: Jan 31, 2025
Due: Dec 31, 2026
Completed: May 11, 2026 (234 days early)
📅
319.0 daysTotal Age
⏱️
181.0d in On HoldLongest Stage
🔄
9 transitionsStatus Changes
⚠️
15.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay181.0 days stuck in "On Hold"
⏱️
Total Delay15.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
124.9d
Ready for Scheduling
11.9d / 1.0d SLA
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
3.2d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/06/2026 HWilliams - Called 331-240-0090, spoke with Jorge to set date for FSE Bennet to complete remediation of devices 5/12/26, sent confirmation email and scheduled FSE. jorge.alvarado1@gehealthcare.com
04/21/2026 ARoosa - Recvd. email from Jorge Alvarado confirming devices
04/21/2026: ARoosa - Called 331-240-0090,
Jorge Alvarado, Spoke to Jorge and he said he is aware of recall and he would like me to email device list so he can confirm SN's to
jorge.alvarado1@gehealthcare.com
🔧Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍Technician Findings
N/A
⚠️Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞Call Description
FCO86201958
📋
0-0-0
Completed May 19, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
FCO86201958 G7
CSR – signed and uploaded to ServiceMax - YES
Part- Appropriate quantity (only if ordered) -YES
T&V -YES
📧
Live Call_Followed Up With Email
Completed May 6, 2026
05/06/2026 HWilliams - Called 331-240-0090, spoke with Jorge to set date for FSE Bennet to complete remediation of devices 6/12/26
📧
Email: Philips Field Safety Notice - FCO86201958- IntelliVue G7m - Northwestern Medicine Proton Center - Warrenville, IL - WO-07603794
Completed Apr 21, 2026
To: jorge.alvarado1@gehealthcare.com
CC: angela.roosa@emsar.com; heather.williams@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: FSN86201958C_Important Product Notice to Customer.pdf
Subject: Philips Field Safety Notice - FCO86201958- IntelliVue G7m - Northwestern Medicine Proton Center - Warrenville, IL - WO-07603794
Body:
Hello Jorge,
Thank you for taking my call today. As discussed, I am reaching out regarding a Field Safety Notice issued by Philips for the 866173 IntelliVue G7
📧
Live Call_Followed Up With Email
Completed Apr 21, 2026
04/20/2026: ARoosa - Called 331-240-0090,
Jorge Alvarado, Spoke to Jorge and he said he is aware of recall and he would like me to email device list so he can confirm SN's to
jorge.alvarado1@gehealthcare.com
📅
WO-01243514 - FCO - DD: 12/31/2026 - - IntelliVue G7m - Warrenville - Northwestern Medicine Proton Center
May 12, 2026 8:00am – 5:00pm
Work Order: WO-01243514
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-07603794
Location: Northwestern Medicine Proton Center
Address: 4455 Weaver Pkwy, Warrenville, IL 60555
Manufacturer: Philips
Model #: IntelliVue G7m
Serial #: DE43812098
Contact Name: Jorge Alvarado
Contact Phone: 331-240-
Timeline
📋
Work Order Created Jan 30, 9:42 PM
Work Order:WO-01243514
Type:FCO
Priority:PC
⏸️
Status: On Hold by Diana CoxJan 31, 10:20 AM
From:Entered
To:On Hold
Duration in Previous:12h 38m
🚨181.0 business days
✅
Status: Ready for Release by Mandy NewmanOct 20, 1:08 PM
From:On Hold
To:Ready for Release
Duration in Previous:262d 1h
🚨125.0 business days
📅
Status: Ready for Scheduling by Angela RoosaApr 21, 1:03 PM