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← WO Overview

WO-01243515 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 River Hills Surgery Center — 3201 SE 37th St, Grimes IA, 50111

Jan 30, 2025 → Jun 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (132 biz days early)
Active: 229 biz days
Paused: 116 biz days
🕐 Clock stopped: Completed (Jun 21, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸116d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 9, 2026
116 business days (not counted)
40d
▶ Clock Running
Status: Ready for Scheduling
Apr 9 → Jun 5, 2026
40 business days (counted)
Running total: 220 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 5 → Jun 16, 2026
7 business days (counted)
Running total: 227 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 16 → Jun 21, 2026
2 business days (counted)
Running total: 229 of ? biz days used
Created: Jan 31, 2025 Completed: Jun 21, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 9 Ready for Release ⏸ Paused 116 —
Apr 9 → Jun 5 Ready for Scheduling ▶ Running 40 220
Jun 5 → Jun 16 Scheduled ▶ Running 7 227
Jun 16 → Jun 21 Tech On Site ▶ Running 2 229
Dispatch 1.0d
Holding 297.9d (excluded)
Coordinators 48.9d
Field Work 3.0d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
297.9 days
Coordinators
48.9 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jun 21, 2026 (193 days early)
📅
346.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
48.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Jun 15, 2026
Visit 2 Jun 16, 2026
Visit 3 Jun 17, 2026
Visit 4 Jun 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 48.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
116.9d
Ready for Scheduling
40.9d / 1.0d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/10/2026 mklose rcvd email from POC confirm Carlos June 16th 

06/09/2026 mkose reassign to Carlos, email poc ask if can do 6/16


06/05/2026 HWilliams - Recvd call from Becky 515-247-9555 confirming 6/15/26 for FSE Bennet to be onsite to complete devices. Dispatched FSE and sent confirmation email.

bschossow@iowaortho.com


06/05/2026 HWilliams - Called 515-247-8400, xfer to Becky, VM/LM. FU with email.

bschossow@iowaortho.com

06/02/2026 MHamersley - Planner is in email contact w/ POC to schedule when device & FSE are available


04/20/2026 ARoosa - Sent message to planner to see when she can schedule FSE to location. Waiting on available FSE

03/16/2026: ARoosa - Recvd. email from 

Becky Schossow <bschossow@iowaortho.com> Confirming all devices she said we can come anytime but stated address changed a year ago to 3201 SE 37th St, Grimes, Iowa 50111.


03/12/2026: ARoosa - Called 515-247-8400, xfer to surgery was xfer to becky who is our POC I am emailing her serial #'s & she will reply after she checks them because they are in use this morning. bschossow@iowaortho.com


10/30/2025 Mklose emailed Bryan Lang, asking for POC information... 10/01/2025 Mklose called 513) 215-0385; left VM for Bryan. will send email; Bryan.Lang@gehealthcare.com. emailed Bryan regarding all Mercy network.

🔧 Work Performed
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
🔍 Technician Findings
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243515
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 117.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Apr 9, 1:06 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 170d 23h
🚨 41.0 business days
👷
▶
3 Technician Assigned Jun 5, 11:14 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-06-15T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 56d 22h
⏳ 3.0 business days
👷
Technician Assigned by Megan Klose Jun 9, 4:02 PM
Technician: Carlos Puebla
📅
Dispatch Scheduled by Megan Klose Jun 10, 9:41 AM
Scheduled For: 2026-06-16T12:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Carlos Puebla Jun 16, 9:47 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 22h
⏳ 2.0 business days
⏱️
▶
2 7x Labor Added Jun 17, 12:27 PM
7x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Jun 17, 12:44 PM
Type: Labor
Status: Open
Qty: 1
💵
Expenses Added Jun 17, 2:11 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Jun 17, 2:49 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
💵
Expenses Added Jun 20, 8:01 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Jun 20, 8:08 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
▶
2 Status: Completed Jun 20, 8:29 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
⏱️
Labor Added Jun 22, 11:05 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 22, 1:53 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 25, 5:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Jun 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 43m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 40.9 business days (threshold: 1.0 business days)
Exceeded by 39.9 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Jun 16, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (15)

Name Type Status Qty Amount Date
WL-03263447 Labor Open 8.5 $0.00 Jun 17, 12:27 PM
WL-03263448 Labor Open 0.5 $0.00 Jun 17, 12:27 PM
WL-03263449 Labor Open 1.5 $150.00 Jun 17, 12:27 PM
WL-03263451 Expenses Open 1 $0.00 Jun 17, 12:27 PM
WL-03263452 Expenses Open 1 $0.00 Jun 17, 12:27 PM
WL-03263453 Travel Open 5 $0.00 Jun 17, 12:27 PM
WL-03263454 Travel Open 70 $0.00 Jun 17, 12:27 PM
WL-03263455 Expenses Open 1 $0.00 Jun 17, 12:29 PM
WL-03263456 Expenses Open 1 $0.00 Jun 17, 12:29 PM
WL-03263481 Labor Open 1 $465.00 Jun 17, 12:44 PM
WL-03263626 Expenses Open 1 $0.00 Jun 17, 2:11 PM
WL-03263666 Labor Open 1 $0.00 Jun 17, 2:49 PM
WL-03268201 Expenses Open 1 $0.00 Jun 20, 8:01 PM
WL-03268202 Labor Open 0.25 $0.00 Jun 20, 8:08 PM
WL-03268846 Labor Open - $114.00 Jun 22, 11:05 AM

Details