Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243517 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NewYork-Presbyterian Brooklyn Methodist Hospital — 506 6th St, Brooklyn NY, 11215

Jan 30, 2025 → Feb 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (213 biz days early)
Active: 207 biz days
Paused: 57 biz days
🕐 Clock stopped: Tech Off Site (Feb 24, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸57d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Jan 14, 2026
57 business days (not counted)
26d
▶ Clock Running
Status: On Hold
Jan 14 → Feb 23, 2026
26 business days (counted)
Running total: 206 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 206 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 207 of ? biz days used
Created: Jan 31, 2025 Tech Off Site: Feb 24, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Jan 14 Ready for Release ⏸ Paused 57 —
Jan 14 → Feb 23 On Hold ▶ Running 26 206
Feb 23 → Feb 23 Scheduled ▶ Running 0 206
Feb 23 → Feb 24 Tech On Site ▶ Running 1 207
Dispatch 1.0d
Holding 265.8d (excluded)
Coordinators 0.1d
Field Work 3.2d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
265.8 days
Coordinators
0.1 days
Field Work
3.2 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Feb 26, 2026 (308 days early)
📅
266.2 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
208.0d
Ready for Release
57.9d
Scheduled
0.1d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
2.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 RArnold - Dispatching to Israel per Fady

01/14/2026 RArnold - Per Onyka, none of these devices are in the NYP data base.

12/05/2025 RArnold - Received list of locations from Onyka. In the process of reviewing


10/21/2025 RArnold - Emailed Onyka for update


09/24/2025 RArnold - sent another email to Onyka to confirm locations.

08/06/2025 RArnold - Emailed Onyka Donat to assist with locations for devices in NYP network. 332.201.0984 nns9007@nyp.org

🔧 Work Performed
WO documentation.
🔍 Technician Findings
WO documentation.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243517
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 58.0 business days
⏸️
Status: On Hold by Rebecca Arnold Jan 14, 11:16 AM
From: Ready for Release
To: On Hold
Duration in Previous: 85d 23h
🚨 27.0 business days
👷
▶
3 Technician Assigned Feb 23, 11:01 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-23T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: On Hold
To: Scheduled
Duration in Previous: 39d 23h
🔧
Status: Tech On Site by Israel Martell Feb 23, 11:29 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 28m
⏱️
2x Labor Added Feb 23, 7:14 PM
Type: Labor
Status: Open
Qty: 1, 4
🚗
Status: Tech Off Site by Israel Martell Feb 23, 7:23 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 7h 54m, 0m
⏳ 2.6 business days
🏁
Status: Closed by Israel Martell Feb 25, 8:33 PM
From: Completed
To: Closed
Duration in Previous: 2d 1h
⏱️
▶
2 Labor Added Feb 26, 10:07 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 38m
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 12m
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Completed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Feb 23, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03116838 Labor Open 1 $0.00 Feb 23, 7:14 PM
WL-03116839 Labor Open 4 $95.00 Feb 23, 7:14 PM
WL-03120953 Labor Open 0.016666666666667 $76.00 Feb 26, 10:07 AM

Details