Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243520 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Rush Oak Park Hospital — 520 S Maple Ave, Oak Park IL, 60304

Jan 30, 2025 → Jul 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (120 biz days early)
Active: 223 biz days
Paused: 134 biz days
🕐 Clock stopped: Completed (Jul 8, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸132d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 1, 2026
132 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 1 → Jun 4, 2026
23 business days (counted)
Running total: 203 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 4 → Jun 11, 2026
5 business days (counted)
Running total: 208 of ? biz days used
▶ Clock Running
Status: Entered
Jun 11 → Jun 11, 2026
0 business days (counted)
Running total: 208 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 11 → Jun 11, 2026
0 business days (counted)
Running total: 208 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 11 → Jul 2, 2026
14 business days (counted)
Running total: 222 of ? biz days used
▶ Clock Running
Status: Entered
Jul 2 → Jul 2, 2026
0 business days (counted)
Running total: 222 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 2 → Jul 7, 2026
2 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 7 → Jul 8, 2026
1 business day (counted)
Running total: 223 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 8 → Jul 8, 2026
0 business days (counted)
Running total: 223 of ? biz days used
Created: Jan 31, 2025 Completed: Jul 8, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 1 Ready for Release ⏸ Paused 132 —
May 1 → Jun 4 Ready for Scheduling ▶ Running 23 203
Jun 4 → Jun 11 Scheduled ▶ Running 5 208
Jun 11 → Jun 11 Entered ▶ Running 0 208
Jun 11 → Jun 11 Ready for Scheduling ▶ Running 0 208
Jun 11 → Jul 2 Scheduled ▶ Running 14 222
Jul 2 → Jul 2 Entered ▶ Running 0 222
Jul 2 → Jul 7 Ready for Release ⏸ Paused 2 —
Jul 7 → Jul 8 Scheduled ▶ Running 1 223
Jul 8 → Jul 8 Tech On Site ▶ Running 0 223
Dispatch 1.0d
Holding 316.9d (excluded)
Coordinators 46.0d
Field Work 0.4d
Billing 1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
316.9 days
Coordinators
46.0 days
Over SLA
Field Work
0.4 days
Billing
1.5 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jul 8, 2026 (176 days early)
📅
358.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
14 transitions Status Changes
⚠️
40.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 40.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
135.9d
Ready for Scheduling
24.1d / 1.0d SLA
Scheduled
21.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/07/2026 HWilliams - Dispatched FSE Bennet for 7/8/26


06/23/2026 HWilliams - Rescheduled FSE due to calendar changes and sent email to POC. alberto.herrera@trimedx.com


06/11/2026- HWilliams - Due to parts being on BO rescheduling for 6/29/26.


06/04/2026 HWilliams - Called 312-520-6054 and spoke with Albert to sched FSE Bennet for remediation of the devices on

6/10/26. Sending confirmation email. 

alberto.herrera@trimedx.com


06/02/2026 MHamersley - Planner is in email contact w/ POC to schedule when device & FSE are available


05/01/2026 ARoosa - Recvd email from Alberto confirming devices but stated he is out of office until May 15th 2026 and can not schedule until after that date.


05/01/2026: ARoosa - Called 872-328-0130,

Spoke to Gerardo and he is no longer contact for Rush Oak Park Hospital but gave me the name Alberto and # 312-520-6054, Called 312-520-6054, Alberto VM/LM

Found email for Alberto and sent email to alberto.herrera@trimedx.com


04/23/2026 ARoosa - Sent email to Gerardo Diaz at gerardo.diaz@trimedx.com asking about devices in question.


04/09/2026: ARoosa - Called 708-383-9300, Xfer to biomed, Xfer to trimedx Spoke to Tom who took my info to pass along to site contact. Also sending email to jose.perez@trimedx.com

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243520
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 133.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 1, 11:58 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 192d 22h
🚨 24.0 business days
👷
▶
3 Technician Assigned Jun 4, 4:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-06-10T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 34d 4h
⏳ 4.9 business days
📅
Dispatch Scheduled by Heather Williams Jun 10, 8:26 AM
Scheduled For: 2026-06-11T12:00:00.000+0000
🆕
Status: Entered by Heather Williams Jun 11, 8:15 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 6d 15h, 0m
🗓️
▶
3 Status: Scheduled Jun 11, 8:46 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: Bennet O Dartey
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-06-29T12:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Heather Williams Jun 23, 4:07 PM
Scheduled For: 2026-07-06T12:00:00.000+0000
⚠️ 8.0 business days
🆕
Status: Entered by Heather Williams Jul 2, 11:34 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 21d 2h, 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Jul 7, 4:09 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-07-08T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 5d 4h
🔧
Status: Tech On Site by Bennet Dartey Jul 8, 2:57 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22h 48m
⏱️
2x Labor Added Jul 8, 4:06 PM
Type: Labor
Status: Open
Qty: 5, 0.5
✔️
Status: Completed by Bennet Dartey Jul 8, 4:20 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 22m
🏁
Status: Closed by Bennet Dartey Jul 8, 6:13 PM
From: Completed
To: Closed
Duration in Previous: 1h 53m
⏱️
Labor Added Jul 9, 9:10 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 9, 9:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 11m
📄
Status: Ready to Bill by Timothy Amburgey Jul 9, 4:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 51m
💰
Status: Invoiced by Josh Longway Jul 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 43m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 24.0 business days (threshold: 1.0 business days)
Exceeded by 23.0 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Jul 8, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03287490 Labor Open 5 $250.00 Jul 8, 4:06 PM
WL-03287491 Labor Open 0.5 $775.00 Jul 8, 4:06 PM
WL-03288314 Labor Open - $190.00 Jul 9, 9:10 AM

Details