Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243521 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Mount Carmel Grove City — 2235 Southwest Blvd Ste H, Grove City OH, 43123

Jan 30, 2025 → Present

🟡 At Risk
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 180 biz days
Paused: 204 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸204d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Aug 15, 2026
204 business days (not counted)
Created: Jan 31, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Aug 15 Ready for Release ⏸ Paused 204
Dispatch 1.0d
Holding 181.0d (excluded)
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
181.0 days
Created: Jan 31, 2025 Due: Dec 31, 2026 (138 days left)
📅
385.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
2 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Release • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/31/2026 RArnold- Called (614) 843-8286 for Brandon. He still has not confirmed the inventory. Sending another email to him with the SN#. I told him if he can respond by today we can have Paul on site next week. 


07/27/2026 ARoosa - Sent fu email to Brandon at brandon.ludke@trinity-health.org asking if he can provide an update on devices since our last conversation he stated he was compiling a list of what is active and what has been retired.

07/16/2026 ARoosa - Sent fu email to Brandon Ludke at brandon.ludke@trinity-health.org, asking if he can confirm devices.

07/14/2026: ARoosa - Called 614-663-5000, xfer to biomed, Lori Clinical Engineering VM/LM 

07/14/2026: ARoosa - Called 614-288-4087 Ted Bialkowski, VM/ unable to leave message MB full.

07/09/2026 ARoosa - Sent fu email to Brandon at brandon.ludke@trinity-health.org asking if he has had chance to compile his list of devices yet.

06/29/2026 ARoosa - Sent fu email to 

brandon.ludke@trinity-health.org about devices in question, to see if he has reviewed what ones he still has as per our phone conversation last week.

06/23/2026: ARoosa - Called (614) 843-8286, Brandon Ludke, spoke to Brandon and he said he is compiling a list of devices to see what he has since some devices have been retired and or relocated and that he is actively looking for the devices and will get back with us as soon as he gets to finish.

06/17/2026 ARoosa - Sent fu email to brandon.ludke@trinity-health.org reminding him we had spoke on the phone prior and asking him if he can confirm devices.

06/11/2026 ARoosa - Sent fu email to Brandon at

 brandon.ludke@trinity-health.org asking him to confirm devices.

06/05/2026 ARoosa - Sent fu email to Brandon at 

brandon.ludke@trinity-health.org asking if he has had time to review the information and confirm devices.

05/29/2026 ARoosa - Sent fu email to Brandon at 

brandon.ludke@trinity-health.org following up to see if he has reviewed the recall and if can verify SN's 

05/22/2026: ARoosa - Called (614) 843-8286 Brandon Ludke, Spoke to Brandon he is still a contact for this location and asked me to email him the info to

brandon.ludke@trinity-health.org


05/22/2026: ARoosa - Called 614-288-4087 Ted Bialkowski, VM/ Mailbox full unable to leave message. Called 614-663-5000, xfer to biomed, VM for Lori in clinical engineering L

05/15/2026: ARoosa - Called 614-663-5000, Xfer to biomed, VM/LM ( this was diff. VM and not Lori in Clinical Eng.)

05/11/2026 MHamersley - called 614-288-4087, call went to VM, mailbox is full and cannot accept msgs; sent f/u email: tbialkowski@mchs.com 


05/08/2026: ARoosa - Called 614-288-4087, Ted Bialkowski, VM box full unable to leave message.


05/08/2026: ARoosa - Called 614-663-5000, xfer to biomed, Lori in clinical engineering VM/LM


05/07/2026: ARoosa - Called 614-663-5000, xfer to biomed, Lori clinical engineering VM/LM


04/27/2026: ARoosa - Called 614-663-5000, Xfer to biomed, Lori in clinical Engineering VM/LM

04/23/2026: ARoosa - Called 614-663-5000, Xfer to biomed, VM/LM 

04/03/2026 MHamersley - called 614-288-4087, call went to VM, mailbox is full and cannot accept msgs; sent f/u email: tbialkowski@mchs.com 


01/27/2026 MHamersley - called 614-288-4087, spoke to Teddy, he stated that some of the modules have been replaced, sending him f/u email and he will indicate which devices still needing replacement; tbialkowski@mchs.com


12/17/2025 MHamersley - called 614-663-5771, call went to VM/LM; sent f/u email: tbialkowski@mchs.com 


11/12/2025 MHamersley - called 614-663-5771, call went to VM/LM; sent f/u email: tbialkowski@mchs.com


10/27/2025 MHamersley - called 614-663-5771, call went to VM/LM; sent email: tbialkowski@mchs.com

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243521
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:22 AM
From: Entered
To: On Hold
Duration in Previous: 12h 40m
🚨 181.0 business days
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 30, 9:42 PM
Invoice #
N/A

Details