Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Bon Secours Maryview Medical Center — 3636 High Street, Portsmouth VA, 23707
Jan 30, 2025 → Jul 15, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 31 → Jan 31 | Created | ▶ Running | 0 | 0 |
| Jan 31 → Oct 20 | On Hold | ▶ Running | 180 | 180 |
| Oct 20 → May 22 | Ready for Release | ⏸ Paused | 147 | — |
| May 22 → Jul 9 | Ready for Scheduling | ▶ Running | 31 | 211 |
| Jul 9 → Jul 16 | Scheduled | ▶ Running | 5 | 216 |
| Jul 16 → Jul 16 | Tech On Site | ▶ Running | 0 | 216 |
07/09/2026 ARuby - Called Kamal and he said 7/15 will work for them. Sent confirmation email to Kamal.mahdi@gehealthcare.com looping in Joe. Dispatching WO to Allan Klus.
07/09/2026 ARuby - Joe Pringle is OOO until 7/13. Joe provided number to call. Called Alex Steveson (757) 759-2352, he said he does not know what the availability looks like in the OR at this hospital and gave me the number for Kamal Mahdi 262-526-1676 Kamal.mahdi@gehealthcare.com. Alex said to call Kamal in about 30 minutes since he's in a meeting.
07/06/2026 ARuby - Sent FU email to Joe Pringle asking for July 15th joe.Pringle@gehealthcare.com
06/30/2026 ARuby - Joe Pringle (757) 348-8748 VM/LM. Rcvd call from Joe, he asked me to send an email. Sent FU to Joe.Pringle@gehealthcare.com
06/24/2026 YEspino Called 757-348-8748 to speak to Joe to try and give the proposed date of July 15th for us to be onsite. Was unable to speak to him so i left a message.
05/21/2026 HWilliams - Called (757) 398-2200, xfer to biomed and then to Joe P. Joe confirmed the devices and their location and that he will be the POC. Advised will send an email with a proposed date, Joe advised early in the morning or in the afternoon works best and he will try to get the devices pulled.
joe.pringle@gehealthcare.com
05/20/2026 ARoosa - Sent fu email to David at <David.Willis@gehealthcare.com> following up after Joe Pringle confirmed devices are at David's facility how ever want to make sure they have been located before scheduling.
05/14/2026 ARoosa - Sent reply email to Joe Pringle thanking him for the help in locating devices and location. Also Told David we look forward to hearing from him to confirm devices.
05/14/2026 ARoosa Recvd email from Joe pringle, joe.pringle@gehealthcare.com, Stating
( The two modules in question listed under Harbour are at MaryView Medical Center, 3636 High Street, Portsmouth Va 23707. S/N # DE43805558, Location: OR 2 and S/N # DE43805572, OR 1, Representative for St Mary’s is David Willis. I added him to this email chain.)
05/13/2026 ARoosa - Sent fu email to Nina, Joe and added in Raven and Fishion asking if the can help locate these devices as well as if they can possibly provide contact info for the other 2 Bon Secours sites
05/07/2026: ARoosa - Called 757-398-2200, Xfer to biomed, Line just rings, no VM to leave message.
04/30/2026: ARoosa - Called 757-398-2200, xfer to biomed, line just rings unable to leave message.
04/20/2026 MHamersley - email reply from Nina-Mari Vietze, Biomed Tech, stating devices are located at Bon Secours Maryview Medical Center, 3636 High St, Portsmouth, VA 23707; called 215-906-8684, spoke to Nina, she provided Bio Med shop #757-398-2566; this is wrong number; called 757-398-2200, xfer to Bio Med, no answer/unable to lv msg; sent f/u emails: joe.pringle@gehealthcare.com, Nina-Mari.Vietze@gehealthcare.com, raven.pan@gehealthcare.com
03/02/2026 YEspino Called 757-348-8748 to speak to joe to verify the devices in question. Was able to speak to Joe and he asked for an email to look into the devices in question. Email: joe.pringle@gehealthcare.com
02/02/2026 YEspino Called 757-348-8748 to speak to Joe to verify the devices in question. Was unable to speak him or leave a message.
01/26/2026 YEspino Called 757-348-8748 to speak to Joe to verify the devices in question. Was unable to speak to him or leave a message. Line just rings then the call was dropped.
01/26/2026 YEspino Called 770-881-6046 to follow up with Kamal over the previous email sent to verify the devices in question. Was able to speak to Kamal and he advised i needed to email his coordinator Joe @ 757-348-8748 to be better assisted.
12/16/2025 YEspino Called 757-673-6065 to try and speak to the biomed to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to Kamal and he asked for email to be sent out to verify the devices in question. Email: kamal.mahdi@gehealthcare.com Phone:770-881-6046
12/02/2025 YEspino Called 757-673-6065 to speak to Valerie Sommer to verify the devices in question. This number is for the ER for Harbour View. Asked to be transferred over to the biomed dept for Bon Secours. Waited on hold and then go the vm for biomed so i left a message.
12/02/2025 YEspino Called 215-906-8684 to speak to Nina over the devices in question. Was unable to speak to her so i left a message.
10/17/2025 RFosbury - sent email to christopher_alexander@bshsi.org trying to confirm inventory.
05/01/2025 Cever sent email to christopher_alexander@bshsi.org trying to confirm inventory.
04/24/2025 Rbailey - Called 215.906.8684 NA Left VM for Nina to FU
04/24/2025 Rbailey - Rcvd call from 757.615.0478 Mark Hammond with the number
215.906.8684 Nina
04/24/2025 Rbailey - Called 757.398.2200 of Mary's View. Asked for BioMed. Xfer'd to Mark. Told him we were told they handle BioMed for Harbour View and he said they actually have their own. He went to get me the number but said the person who knows it stepped out and he will get it and CB
04/24/2025 Rbailey - Called 757.398.4989 Number finally connected and then rang busy
04/24/2025 Rbailey - Called 757.673.5800 Pressed 9 for other dept. Phone answered by Cinnamon in the Lab. She was unsure what BioMed was. She found a number for it, but said that the only number she saw was for Mary's View. She was unsure how to Xfer the call.
757.398.4989
04/01/2025 Rbailey - Called 757.673.5800 pressed 9 for all other Depts. Got the OP Registration answering machine. Disconnected to attempt again later
03/31/2025 Rbailey - Called 757.673.5800 Got the Oper answering machine. Left VM would attempt again
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03295708 | Labor | Open | 3.5 | $310.00 | Jul 15, 8:50 PM |
| WL-03295709 | Travel | Open | 187 | $0.00 | Jul 15, 8:50 PM |
| WL-03295712 | Labor | Open | 1 | $0.00 | Jul 15, 8:59 PM |
| WL-03295713 | Labor | Open | 0.5 | $0.00 | Jul 15, 8:59 PM |
| WL-03295714 | Labor | Open | 1 | $100.00 | Jul 15, 8:59 PM |
| WL-03295750 | Travel | Open | 13 | $0.00 | Jul 15, 9:27 PM |
| WL-03296565 | Labor | Open | - | $76.00 | Jul 16, 3:03 PM |