Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243525 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Bon Secours Maryview Medical Center — 3636 High Street, Portsmouth VA, 23707

Jan 30, 2025 → Jul 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (114 biz days early)
Active: 216 biz days
Paused: 147 biz days
🕐 Clock stopped: Completed (Jul 16, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸147d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 22, 2026
147 business days (not counted)
31d
▶ Clock Running
Status: Ready for Scheduling
May 22 → Jul 9, 2026
31 business days (counted)
Running total: 211 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 9 → Jul 16, 2026
5 business days (counted)
Running total: 216 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 16 → Jul 16, 2026
0 business days (counted)
Running total: 216 of ? biz days used
Created: Jan 31, 2025 Completed: Jul 16, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 22 Ready for Release ⏸ Paused 147
May 22 → Jul 9 Ready for Scheduling ▶ Running 31 211
Jul 9 → Jul 16 Scheduled ▶ Running 5 216
Jul 16 → Jul 16 Tech On Site ▶ Running 0 216
Dispatch 1.0d
Holding 328.9d (excluded)
Coordinators 36.8d
Field Work 0.1d
Billing 1.2d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
328.9 days
Coordinators
36.8 days
Over SLA
Field Work
0.1 days
Billing
1.2 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jul 16, 2026 (168 days early)
📅
363.2 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
34.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 34.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
147.9d
Ready for Scheduling
31.7d / 1.0d SLA
Scheduled
5.1d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/09/2026 ARuby - Called Kamal and he said 7/15 will work for them. Sent confirmation email to Kamal.mahdi@gehealthcare.com looping in Joe. Dispatching WO to Allan Klus.

07/09/2026 ARuby - Joe Pringle is OOO until 7/13. Joe provided number to call. Called Alex Steveson (757) 759-2352, he said he does not know what the availability looks like in the OR at this hospital and gave me the number for Kamal Mahdi 262-526-1676 Kamal.mahdi@gehealthcare.com. Alex said to call Kamal in about 30 minutes since he's in a meeting.


07/06/2026 ARuby - Sent FU email to Joe Pringle asking for July 15th joe.Pringle@gehealthcare.com

06/30/2026 ARuby - Joe Pringle (757) 348-8748 VM/LM. Rcvd call from Joe, he asked me to send an email. Sent FU to Joe.Pringle@gehealthcare.com


06/24/2026 YEspino Called 757-348-8748 to speak to Joe to try and give the proposed date of July 15th for us to be onsite. Was unable to speak to him so i left a message.


05/21/2026 HWilliams - Called (757) 398-2200, xfer to biomed and then to Joe P. Joe confirmed the devices and their location and that he will be the POC. Advised will send an email with a proposed date, Joe advised early in the morning or in the afternoon works best and he will try to get the devices pulled. 

joe.pringle@gehealthcare.com

05/20/2026 ARoosa - Sent fu email to David at <David.Willis@gehealthcare.com> following up after Joe Pringle confirmed devices are at David's facility how ever want to make sure they have been located before scheduling.

05/14/2026 ARoosa - Sent reply email to Joe Pringle thanking him for the help in locating devices and location. Also Told David we look forward to hearing from him to confirm devices.

05/14/2026 ARoosa Recvd email from Joe pringle, joe.pringle@gehealthcare.com, Stating 

( The two modules in question listed under Harbour are at MaryView Medical Center, 3636 High Street, Portsmouth Va 23707. S/N # DE43805558, Location: OR 2 and S/N # DE43805572, OR 1, Representative for St Mary’s is David Willis. I added him to this email chain.)


05/13/2026 ARoosa - Sent fu email to Nina, Joe and added in Raven and Fishion asking if the can help locate these devices as well as if they can possibly provide contact info for the other 2 Bon Secours sites

05/07/2026: ARoosa - Called 757-398-2200, Xfer to biomed, Line just rings, no VM to leave message.

04/30/2026: ARoosa - Called 757-398-2200, xfer to biomed, line just rings unable to leave message.

04/20/2026 MHamersley - email reply from Nina-Mari Vietze, Biomed Tech, stating devices are located at Bon Secours Maryview Medical Center, 3636 High St, Portsmouth, VA 23707; called 215-906-8684, spoke to Nina, she provided Bio Med shop #757-398-2566; this is wrong number; called 757-398-2200, xfer to Bio Med, no answer/unable to lv msg; sent f/u emails: joe.pringle@gehealthcare.com, Nina-Mari.Vietze@gehealthcare.com, raven.pan@gehealthcare.com


03/02/2026 YEspino Called 757-348-8748 to speak to joe to verify the devices in question. Was able to speak to Joe and he asked for an email to look into the devices in question. Email: joe.pringle@gehealthcare.com


02/02/2026 YEspino Called 757-348-8748 to speak to Joe to verify the devices in question. Was unable to speak him or leave a message.


01/26/2026 YEspino Called 757-348-8748 to speak to Joe to verify the devices in question. Was unable to speak to him or leave a message. Line just rings then the call was dropped.


01/26/2026 YEspino Called 770-881-6046 to follow up with Kamal over the previous email sent to verify the devices in question. Was able to speak to Kamal and he advised i needed to email his coordinator Joe @ 757-348-8748 to be better assisted.


12/16/2025 YEspino Called 757-673-6065 to try and speak to the biomed to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to Kamal and he asked for email to be sent out to verify the devices in question. Email: kamal.mahdi@gehealthcare.com Phone:770-881-6046 


12/02/2025 YEspino Called 757-673-6065 to speak to Valerie Sommer to verify the devices in question. This number is for the ER for Harbour View. Asked to be transferred over to the biomed dept for Bon Secours. Waited on hold and then go the vm for biomed so i left a message.


12/02/2025 YEspino Called 215-906-8684 to speak to Nina over the devices in question. Was unable to speak to her so i left a message.


10/17/2025 RFosbury - sent email to christopher_alexander@bshsi.org trying to confirm inventory.

05/01/2025 Cever sent email to christopher_alexander@bshsi.org trying to confirm inventory.

04/24/2025 Rbailey - Called 215.906.8684 NA Left VM for Nina to FU


04/24/2025 Rbailey - Rcvd call from 757.615.0478 Mark Hammond with the number

215.906.8684 Nina


04/24/2025 Rbailey - Called 757.398.2200 of Mary's View. Asked for BioMed. Xfer'd to Mark. Told him we were told they handle BioMed for Harbour View and he said they actually have their own. He went to get me the number but said the person who knows it stepped out and he will get it and CB


04/24/2025 Rbailey - Called 757.398.4989 Number finally connected and then rang busy


04/24/2025 Rbailey - Called 757.673.5800 Pressed 9 for other dept. Phone answered by Cinnamon in the Lab. She was unsure what BioMed was. She found a number for it, but said that the only number she saw was for Mary's View. She was unsure how to Xfer the call.

757.398.4989


04/01/2025 Rbailey - Called 757.673.5800 pressed 9 for all other Depts. Got the OP Registration answering machine. Disconnected to attempt again later


03/31/2025 Rbailey - Called 757.673.5800 Got the Oper answering machine. Left VM would attempt again

🔧 Work Performed
Implemented FCO successfully on two G7 modules
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243525
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 148.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 22, 2:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 214d 1h
🚨 32.0 business days
👷
3 Technician Assigned Jul 9, 10:53 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-07-15T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 47d 20h
⚠️ 5.0 business days
🔧
Status: Tech On Site by Allan Klus Jul 15, 8:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 9h
⏱️
2x Labor Added Jul 15, 8:50 PM
Type: Labor, Travel
Status: Open
Qty: 3.5, 187
⏱️
3x Labor Added Jul 15, 8:59 PM
Type: Labor
Status: Open
Qty: 1, 0.5
✔️
Status: Completed by Allan Klus Jul 15, 9:21 PM
From: Tech On Site
To: Completed
Duration in Previous: 37m
🚗
Travel Added Jul 15, 9:27 PM
Type: Travel
Status: Open
Qty: 13
🚗
Status: Tech Off Site by Allan Klus Jul 15, 9:33 PM
From: Completed, Tech Off Site
To: Tech Off Site, Closed
Duration in Previous: 11m, 0m
⏱️
Labor Added Jul 16, 3:03 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 16, 3:20 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 47m
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 6:17 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 57m
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 9h 42m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 31.7 business days (threshold: 1.0 business days)
Exceeded by 30.7 business days
Scheduled
Duration: 5.1 business days (threshold: 2.0 business days)
Exceeded by 3.1 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jul 15, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03295708 Labor Open 3.5 $310.00 Jul 15, 8:50 PM
WL-03295709 Travel Open 187 $0.00 Jul 15, 8:50 PM
WL-03295712 Labor Open 1 $0.00 Jul 15, 8:59 PM
WL-03295713 Labor Open 0.5 $0.00 Jul 15, 8:59 PM
WL-03295714 Labor Open 1 $100.00 Jul 15, 8:59 PM
WL-03295750 Travel Open 13 $0.00 Jul 15, 9:27 PM
WL-03296565 Labor Open - $76.00 Jul 16, 3:03 PM

Details