Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 OSF Saint Francis Medical Center — 530 NE Glen Oak Ave, Peoria IL, 61637
Jan 30, 2025 → Jun 11, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 31 → Jan 31 | Created | ▶ Running | 0 | 0 |
| Jan 31 → Oct 20 | On Hold | ▶ Running | 180 | 180 |
| Oct 20 → May 5 | Ready for Release | ⏸ Paused | 134 | — |
| May 5 → May 7 | Ready for Scheduling | ▶ Running | 2 | 182 |
| May 7 → May 18 | Scheduled | ▶ Running | 7 | 189 |
| May 18 → May 18 | Entered | ▶ Running | 0 | 189 |
| May 18 → Jun 1 | Ready for Scheduling | ▶ Running | 9 | 198 |
| Jun 1 → Jun 11 | Scheduled | ▶ Running | 8 | 206 |
| Jun 11 → Jun 11 | Tech On Site | ▶ Running | 0 | 206 |
06/10/2026- HWilliams - Dispatched for today per FSE Bennet request
06/01/2026 DMalloy - Parts for this site delivered. Dispatching for FSE Bennet to swap out the devices this week Wed and Thurs. Emailed customer.
Owen.P.VanWassenhove@pointcore.com
Bradley.S.Hicks@pointcore.com
05/18/2026 HWilliams - Sent email notification that parts are on backorder and will reschedule once they are back in stock.
Owen.P.VanWassenhove@pointcore.com
Bradley.S.Hicks@pointcore.com
05/07/2026 HWilliams - Responded to confirmation email advising FSE bennet will be onsite 5/14/26 for remediation of devices. All devices are located at OSF Saint Francis Medical Center 530 NE Glen Oak Ave Peoria, IL 61637.
Owen.P.VanWassenhove@pointcore.com
Bradley.S.Hicks@pointcore.com
05/05/2026 ARoosa - Revcd email from Van Wassenhove, Owen P. <Owen.P.VanWassenhove@pointcore.com> stating the devices listed at the address of 5901 W War Memorial are actually located at 530 NE Glen Oak
WO-01243526
WO-01243527
WO-01243622
05/05/2026 ARoosa - Sent email back to Bradley.S.Hicks@pointcore.com, & Owen.P.VanWassenhove@pointcore.com asking if the OSF Saint Francis Site at Glen Oak Ave is where our FSE will need to service SN DE43804703 at or if they will all be located at W War Memorial Dr location.
05/05/2026 ARoosa - Recvd email from Brad Hicks at Bradley.S.Hicks@pointcore.com tellin surgery team to work with us to complete repairs. Then recvd email from Owen Van Wassenhove Owen.P.VanWassenhove@pointcore.com stating all devices are in their active inventory except for DE43812526, DE43807810, and DE43807811. Also Asked Brad for Badge access to get security clearance for our FSE Brad responded once he know when we are coming he will take care of it.
05/01/2026 ARoosa - Sent email to ce@pointcore.com realized I had either typed the email wrong last time or I had misunderstood so I sent a new one to right email listing the second site as well.
05/01/2026 ARoosa - Sent email to thomas.colville@pointcore.com Contact found in Philips to see if he will be our POC
04/24/2026: ARoosa - Called 309-655-2000, Xfer to biomed, biomed is point core service center. I disconnected since I already spoke with point core service center for another site & they have you email ce@pointcare.com email sent
04/16/2026 ARoosa - Sent email toJeff.M.Eberle@osfhealthcare.org
Jeff Eberle (per contact info. in Emsar system) about device in question
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03255862 | Labor | Open | 3.5 | $930.00 | Jun 10, 8:10 PM |
| WL-03255863 | Labor | Open | 3 | $300.00 | Jun 10, 8:10 PM |
| WL-03255981 | Travel | Open | 160 | $0.00 | Jun 10, 9:33 PM |
| WL-03255982 | Travel | Open | 180 | $0.00 | Jun 10, 9:33 PM |
| WL-03257857 | Labor | Open | - | $228.00 | Jun 12, 9:21 AM |