Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243528 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Penobscot Bay Medical Centerdba PenBay Medical Center — 6 Glen Cove Dr, Rockport ME, 04856

Jan 30, 2025 → Jul 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (120 biz days early)
Active: 192 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Jul 8, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Jun 18, 2026
165 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 18 → Jun 30, 2026
7 business days (counted)
Running total: 187 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 30 → Jul 8, 2026
5 business days (counted)
Running total: 192 of ? biz days used
Created: Jan 31, 2025 Completed: Jul 8, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Jun 18 Ready for Release ⏸ Paused 165
Jun 18 → Jun 30 Ready for Scheduling ▶ Running 7 187
Jun 30 → Jul 8 Scheduled ▶ Running 5 192
Dispatch 1.0d
Holding 346.9d (excluded)
Coordinators 13.4d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
346.9 days
Coordinators
13.4 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jul 8, 2026 (176 days early)
📅
358.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
11.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 11.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
165.9d
Ready for Scheduling
7.5d / 1.0d SLA
Scheduled
5.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/21/2026 Mklose- April requested Follow up WO for Parts, will confirm with FSE what we need to do on this wo

07/09/2026 SRobinson- Created follow up WO as requested. (WO-01391337)

06/30/2026 MKlose sent confirmation email to POC. April July 8th mid-morning.

06/29/2026: ARoosa - Called 207-601-1666

James Sivigny, Locked in date of July 8th 2026 for device remediation. Told Jim that Megan will reach out via email with an estimated time for april's arrival.


06/18/2026 ARoosa - Recvd. email from Jim Sivigny at james.sivigny@trimedx.com verifying device and listed himself as POC and added Matt at matthew.herald@trimedx.com his coworker, sent reply email thanking for confirmation and letting them know planner will reach out when they have an available FSE in their area.

06/17/2026 ARoosa - Sent email to  

matthew.robinson@trimedx.com &

michael.williamson@trimedx.com, could not find email I origianally sent to Michael Williamson so I created new one and added in another Trimedx contact that was recently used in a case for this location.

06/12/2026 ARoosa - Sent email to james.sivigny@mainehealth.org to see if he might be our POC for this location. 

06/09/2026: ARoosa - Called 207-301-8228, number I found in Philips for contact of Fred Barnum call was answered by Tim and I told him whjy I was calling and he said he don't know anything about that and hung up.

06/04/2026 ARoosa - Sent email to Angie at alaliberte@pbmc.org asking about device in question.

05/28/2026 ARoosa - Sent email to james.sivigny@mainehealth.org

to see if he will be our POC for this device 

05/19/2026 YEspino Called 207-955-0312 to speak to Michael Williamson to lock down the date of May 28th to go onsite. Was sent to vm so i left a message.


05/19/2026 YEspino Called 207-301-8231 to speak to Lawrence Heninger to locak in the date of May 28th. Was unable to speak to him or leave a message because the line just rings till the call is dropped.


05/13/2026 YEspino Called 207-301-8000 to verify the device in question. was transferred over to Tara but was unable to speak to her so i left a message.


05/08/2026 ARoosa - Sent email to michael.williamson@trimedx.com contact found in Philips to seeif he is poc

04/29/2026: ARoosa - Called 207-301-8000, Xfer to biomed, goes to trimedx, they stated they only handle their injectors that the rest of their biomed is handled by GE


04/21/2026 MHamersley - sent f/u email: lawrence.heninger@mainehealth.org


04/03/2026 MHamersley - called 207-301-8231, no answer; sent f/u email: lawrence.heninger@mainehealth.org


02/10/2026 YEspino Called 207-301-8231 to speak to Lawrence to verify the device in question. no answer, call drops unable to leave a message.


01/27/2026 MHamersley - called 207-301-8345, Angie Laliberte, call went to her VM/LM; researched email address and couldn't find a legit email address; called 207-301-8231, Lawrence Heninger, Supervisor Clinical Engineering Coastal Region, phone just rings, no answer; sent email: lawrence.heninger@mainehealth.org


12/18/2025 YEspino Called 207-301-8345 to speak to Angie Laliberte to verify the device in question. Was unable to speak to speak to her or leave a message.


12/18/2025 YEspino Called 207-301-8000 to verify the device in question. Asked to be transferred over to the biomed dept, Was able to speak to Ashley from Trimedx and she advised she would take a message for the biomed dept so they can give me a call back.

🔧 Work Performed
FCO86201958
🔍 Technician Findings
FCO86201958
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243528
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 166.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Jun 18, 3:42 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 241d 2h
⚠️ 8.0 business days
🗓️
3 Status: Scheduled Jun 30, 1:19 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: April Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-07-08T15:00:00.000+0000, 2026-07-08T14:00:00.000+0000
⚠️ 6.0 business days
⏱️
3x Labor Added Jul 8, 3:39 PM
Type: Labor, Travel
Status: Open
Qty: 1, 4, 235.2
✔️
2 Status: Completed Jul 8, 5:26 PM
Status: Completed → Status: Closed
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 4m
⏱️
Labor Added Jul 9, 9:14 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 9, 9:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 53m
📄
Status: Ready to Bill by Timothy Amburgey Jul 9, 4:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 51m
💰
Status: Invoiced by Josh Longway Jul 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 43m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 7.5 business days (threshold: 1.0 business days)
Exceeded by 6.5 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Jul 8, 10:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03287432 Labor Open 1 $50.00 Jul 8, 3:39 PM
WL-03287433 Labor Open 4 $155.00 Jul 8, 3:39 PM
WL-03287434 Travel Open 235.2 $0.00 Jul 8, 3:39 PM
WL-03288322 Labor Open - $38.00 Jul 9, 9:14 AM

Details