Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243529 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Northern Dutchess Hospital — 6511 Spring Brook Ave, Rhinebeck NY, 12572

Jan 30, 2025 → Apr 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (181 biz days early)
Active: 296 biz days
🕐 Clock stopped: Tech Off Site (Apr 9, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
133d
▶ Clock Running
Status: On Hold
Jan 31 → Aug 12, 2025
133 business days (counted)
Running total: 133 of ? biz days used
158d
▶ Clock Running
Status: Ready for Scheduling
Aug 12 → Apr 2, 2026
158 business days (counted)
Running total: 291 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 9, 2026
5 business days (counted)
Running total: 296 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 296 of ? biz days used
Created: Jan 31, 2025 Tech Off Site: Apr 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Aug 12 On Hold ▶ Running 133 133
Aug 12 → Apr 2 Ready for Scheduling ▶ Running 158 291
Apr 2 → Apr 9 Scheduled ▶ Running 5 296
Apr 9 → Apr 9 Tech On Site ▶ Running 0 296
Dispatch 1.0d
Holding 134.0d (excluded)
Coordinators 164.6d
Field Work 0.1d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
134.0 days
Coordinators
164.6 days
Over SLA
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Apr 9, 2026 (266 days early)
📅
297.0 days Total Age
⏱️
158.6d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
162.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 158.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 162.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
134.0d
Ready for Scheduling
158.6d / 1.0d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/02/2026 DMalloy - Emailed customer advising that FSE Israel will be in the area in Thursday 4/9/2026 for the remediations of the two devices. 

john.staino@nuvancehealth.org


01/14/2026 RArnold - Will schedule when FSE is available

12/05/2025 RArnold - Will schedule when FSE is available

10/20/2025 mklose working with planner to get this scheduled.

08/12/2025 RArnold - John confirmed devices one is in IR and and one is in Endo Room 1 

08/08/2025 RArnold - Emailed John to confirm devices. john.staino@nuvancehealth.org

07/18/2025 YEspino Called 845-224-6491 to speak to Laith Qaqish to verify 2 devices in question. Went straight to vm so i left a message.


07/18/2025 YEspino Called 845-654-7565 to speak to John Staino to verify 2 devices in question. Went straight to vm so i left a message.


05/12/2025 Rbailey - Rcvd call from 845.876.3001 Joe Gallavan. He said that Peter is no longer in that position and he is in Radiology and Not familiar with this device so we will need to reach out to BioMed


05/08/2025 Rbailey - Called 845.871.4207 the number for Peter Enea on PWO. NA. Got the VM for Joe Gallavan mgr for Radiology. Left VM for FU

🔧 Work Performed
4/9/2026 - IM - Worked with Biomed to locate devices onsite. Devices retrieved and will be sent back to Philips.
🔍 Technician Findings
4/9/2026 - IM - Worked with Biomed to locate devices onsite. Devices retrieved and will be sent back to Philips.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243529
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 134.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Aug 12, 3:08 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 193d 3h
🚨 159.0 business days
👷
▶
3 Technician Assigned Apr 2, 9:25 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-04-09T12:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 232d 18h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Israel Martell Apr 9, 5:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 7h
⏱️
5x Labor Added Apr 9, 5:40 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 104, 105
🚗
Status: Tech Off Site by Israel Martell Apr 9, 5:47 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 40m
🏁
Status: Closed by Israel Martell Apr 9, 5:57 PM
From: Completed
To: Closed
Duration in Previous: 9m
⏱️
Labor Added Apr 10, 9:14 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 10, 9:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 26m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 7h
💰
Status: Invoiced by Josh Longway Apr 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 158.6 business days (threshold: 1.0 business days)
Exceeded by 157.6 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Apr 9, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03180259 Labor Open 2.5 $0.00 Apr 9, 5:40 PM
WL-03180260 Labor Open 2 $95.00 Apr 9, 5:40 PM
WL-03180261 Labor Open 2.5 $310.00 Apr 9, 5:40 PM
WL-03180262 Travel Open 104 $0.00 Apr 9, 5:40 PM
WL-03180263 Travel Open 105 $0.00 Apr 9, 5:40 PM
WL-03181045 Labor Open 0.016666666666667 $76.00 Apr 10, 9:14 AM

Details