Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243530 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 MetroHealth Medical Center — 2500 Metrohealth Dr, Cleveland OH, 44109

Jan 30, 2025 → May 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (161 biz days early)
Active: 190 biz days
Paused: 126 biz days
🕐 Clock stopped: Completed (May 7, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸126d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 23, 2026
126 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → May 1, 2026
6 business days (counted)
Running total: 186 of ? biz days used
▶ Clock Running
Status: Scheduled
May 1 → May 7, 2026
4 business days (counted)
Running total: 190 of ? biz days used
Created: Jan 31, 2025 Completed: May 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 23 Ready for Release ⏸ Paused 126 —
Apr 23 → May 1 Ready for Scheduling ▶ Running 6 186
May 1 → May 7 Scheduled ▶ Running 4 190
Dispatch 1.0d
Holding 307.9d (excluded)
Coordinators 11.6d
Billing 46.1d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
307.9 days
Coordinators
11.6 days
Over SLA
Billing
46.1 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: May 7, 2026 (238 days early)
📅
317.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
10.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 10.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
126.9d
Ready for Scheduling
6.7d / 1.0d SLA
Scheduled
4.9d / 2.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
3.1d / 1.0d SLA
Invoiced
6.0d
Billing Correction Needed
37.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07.16.2026 TAmburgey - Invoice rejected because 2 units of travel were billed when only 1 device was completed on the work order; only 1 travel should have billed. Corrected the invoice to reflect 1 device / 1 travel by removing the extra travel unit. Placing the work order into ready to bill so we can invoice it tonight.

05/22/2026 Jsackett - Deleted SM-261997, returned WO to Billing Correction for Update + Rebill per credit request

05/01/2026 HWilliams - Replied to confirmation email and dispatched FSE Paul to complete remediation on 5/7/26. dmoffett1@metrohealth.org


04/23/2026 ARoosa - Recvd email form DMoffett1@metrohealth.org> Dale stated they have this device and to please contact him to schedule.


04/23/2026: ARoosa - Called 216-778-7800, Xfer to biomed, press opt.2 goes to parts source service center, Spoke to the operator who asked for SN, said they could not pull it up in their system however he told me to contact Jerrod Coming at 216-527-0772. Called 216-527-0772 Jerrod, he is not the right person for this device, told me to contact Dale Moffett at 216-904-2312, Called 216-904-2312 spoke to Dale he confirmed device during call but I am sending email to have a paper trail dmoffett1@metrohealth.org


04/07/2026 ARoosa- Called 216-778-7800, xfer to biomed, Gives no good option to press to reach someone. 


04/07/2026 ARoosa- Called (216) 407-6915, Sam Pritchett, Stated she is not the proper POC for this device she is in imaging.

🔧 Work Performed
Install FCO86201958, all required tests passed.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243530
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 127.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Apr 23, 2:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 185d 1h
⚠️ 7.0 business days
👷
▶
3 Technician Assigned May 1, 1:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-05-07T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7d 22h
⚠️ 5.0 business days
🚗
2x Travel Added May 7, 12:42 PM
Type: Travel
Status: Open
Qty: 109, 107
⏱️
3x Labor Added May 7, 12:48 PM
Type: Labor
Status: Open
Qty: 2.25, 1
✔️
Status: Completed by Paul Mccormish May 7, 4:01 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 2h, 0m
⏱️
▶
2 Labor Added May 8, 11:57 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 59m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 45m
⚠️ 6.0 business days
💵
Status: Billing Review by Jane Sackett May 22, 11:28 AM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 7d 7h, 0m
🚨 37.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 1:36 PM
From: Billing Correction Needed
To: Ready to Bill
Duration in Previous: 55d 2h
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 14h 23m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
May 7, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03218038 Travel Open 109 $0.00 May 7, 12:42 PM
WL-03218039 Travel Open 107 $0.00 May 7, 12:42 PM
WL-03218046 Labor Open 2.25 $155.00 May 7, 12:48 PM
WL-03218047 Labor Open 1 $50.00 May 7, 12:48 PM
WL-03218048 Labor Open 2 $0.00 May 7, 12:48 PM
WL-03219621 Labor Open 0.016666666666667 $38.00 May 8, 11:57 AM

Details