Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243532 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Mercy Medical Center — 701 10th St SE, Cedar Rapids IA, 52403

Jan 30, 2025 → Dec 23, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Invoiced (Dec 23)
⏸ 43d excluded (parts wait + holding)
✓ SLA Met (373d early)
Dispatch 1.0d
Holding 219.9d (excluded)
Coordinators 8.0d
Field Work 0.0d
Incomplete 7.0d (excluded)
Billing 2.6d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
219.9 days
Coordinators
8.0 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
7.0 days
Billing
2.6 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Dec 23, 2025 (373 days early)
📅
233.0 days Total Age
⏱️
187.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
11.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 12, 2025
Visit 2 Dec 19, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 469 days old
🚨
Primary Delay 187.0 days stuck in "On Hold"
⏱️
Total Delay 11.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
187.0d
Ready for Release
32.9d
Assigned
0.0d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Incomplete
7.0d
Closed
4.4d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/03/202 Cever dispatched to Bennet per Fady

11/19/2025 DMalloy - Customer reached out to GE regarding the 18 devices. POC info provided. Contact Name John Ely

Contact Phone 3192218571 - Contact Email jely@mercycare.org. Will review with field to determine when a visit can be planned.  


10/30/2025 Mklose emailed Bryan Lang, asking for POC information... 10/01/2025 Mklose called 513) 215-0385; left VM for Bryan. will send email; Bryan.Lang@gehealthcare.com. emailed Bryan regarding all Mercy network.

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243532
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 187.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 33.0 business days
👷
▶
4 Technician Assigned Dec 3, 9:15 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 43d 21h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-04T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Deon Malloy Dec 10, 12:28 PM
Scheduled For: 2025-12-08T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Bennet Dartey Dec 12, 6:40 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 9h
⏱️
▶
2 4x Labor Added Dec 12, 9:10 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Bennet Dartey
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 2h 32m, 0m
⚠️ 5.3 business days
⏱️
3x Labor Added Dec 19, 7:26 PM
Type: Labor
Status: Open
Qty: 0.5, 3
⏳ 2.6 business days
🏁
Status: Closed by Bennet Dartey Dec 23, 3:25 PM
From: Incomplete
To: Closed
Duration in Previous: 10d 18h
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Dec 29, 9:44 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 18h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 2:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Jan 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Dec 8, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03036644 Labor Open 1 $0.00 Dec 12, 9:10 PM
WL-03036645 Labor Open 2 $427.50 Dec 12, 9:10 PM
WL-03036646 Labor Open 5 $1,395.00 Dec 12, 9:10 PM
WL-03036647 Labor Open 2 $0.00 Dec 12, 9:10 PM
WL-03044067 Labor Open 0.5 $0.00 Dec 19, 7:26 PM
WL-03044068 Labor Open 3 $380.00 Dec 19, 7:26 PM
WL-03044069 Labor Open 0.5 $1,240.00 Dec 19, 7:26 PM
WL-03048710 Labor Open 0.016666666666667 $646.00 Dec 29, 9:44 AM

Details