Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243535 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Mather Hospital — 75 N Country Rd, Port Jefferson NY, 11777

Jan 30, 2025 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 384 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
384d
▶ Clock Running
Status: On Hold
Jan 31 → Aug 15, 2026
384 business days (counted)
Running total: 384 of ? biz days used
Created: Jan 31, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Aug 15 On Hold ▶ Running 384 384
Dispatch 1.0d
On Track
Dispatch
1.0 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 (138 days left)
📅
385.0 days Total Age
⏱️
1.0d in Entered Longest Stage
🔄
1 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
On Hold • 561 days old
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/16/2026 YEspino Called 516-673-5116 to speak to Jevon to verify the device in question.Was able to speak to Jevon and he advised they are still looking for the device. He belives they may have replaced the device we are looking for with another device but still needs to find the paper work on it. Asked us to follow back up with him at the end of August.


06/24/2026 YEspino Called 516-673-5116 to follow up with Jevon to try and locate the device in question. Was unable to speak to him or leave a message.


05/07/2026 MHamersley - called 516-673-5116, spoke to Jevon, they still have not located DE43809687 


04/21/2026 MHamersley - sent f/u email to Jevon, inquiring if SN DE43809687 has been located yet; jjohn7@northwell.edu


12/03/2025 MHamersley - This WO will remain open until all IPs have been completed.

10/21/2025 MNewman - This WO will remain open until all IPs have been completed.

Internal Note 08/13/2025 MNewman - The WO will remain open until all IPs on case are complete.

08/05/2025 RArnold - Duplicate WO. This one can be canceled

08/05/2025 RArnold - Called 16314731320 asked for biomed. Spoke to Eric. He said I need to contact Jevon his sup. Sending an email to them both.

jjohn72northwell.edu

eamodeo@northwell.edu


07/24/2025 YEspino Called 631-882-0546 to speak to Michael Carrillo to verify the 38 devices in question. Was unable to speak to him or leave a message because the call just rings and then the line is picked up and dropped.


07/24/2025 YEspino Called 718-470-7707 to speak to Rony Pastrana to verify 38 devices in question. Was unable to speak to him or leave a message because the line just rang twice and then the call was dropped.

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243535
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 30, 9:42 PM
Invoice #
N/A

Details