Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243538 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Aultman Health Foundation — 2600 6th St SW, Canton OH, 44710

Jan 30, 2025 → Jul 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (103 biz days early)
Active: 236 biz days
Paused: 138 biz days
🕐 Clock stopped: Completed (Jul 31, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸138d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 11, 2026
138 business days (not counted)
50d
▶ Clock Running
Status: Ready for Scheduling
May 11 → Jul 23, 2026
50 business days (counted)
Running total: 230 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 23 → Jul 31, 2026
6 business days (counted)
Running total: 236 of ? biz days used
Created: Jan 31, 2025 Completed: Jul 31, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 11 Ready for Release ⏸ Paused 138
May 11 → Jul 23 Ready for Scheduling ▶ Running 50 230
Jul 23 → Jul 31 Scheduled ▶ Running 6 236
Dispatch 1.0d
Holding 319.9d (excluded)
Coordinators 57.1d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
319.9 days
Coordinators
57.1 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jul 31, 2026 (153 days early)
📅
375.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
56.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 56.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
138.9d
Ready for Scheduling
50.5d / 1.0d SLA
Scheduled
6.6d / 2.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/31/2026 SRobinson- Created follow up WO as requested. (WO-01417466)

07/23/2026 HWilliams - Dispatching to FSE Paul for 7/29/26


06/24/2026 ARoosa - Sent fu email to Brian Busto <brian.busto@aultman.com>,Josh M. Schweitzer <Josh.Schweitzer@aultman.com>, & Ethan H. Hopping <Ethan.Hopping@aultman.com>  letting them know that planner is going to be reaching out within the next week to schedule remediation.

05/11/2026 MHamersley - recd email from Brian confirming devices and providing POC: Josh M. Schweitzer <Josh.Schweitzer@aultman.com> & Ethan H. Hopping <Ethan.Hopping@aultman.com>


05/07/2026 MHamersley - researched for contact: Brian Busto, Director of Clinical Engineering; sent email: brian.busto@aultman.com


04/24/2026 MHamersley - called 330-452-9911, asked for Bio Med, xfer to IT dept, couldn't leave msg; called back, xfer to Bio Med, phone just rings, no answer; DE43811647, DE43811661 & DE43811687


04/07/2026 MHamersley - called 330-454-8076, this is a physician's office, they don't have these devices here.


04/06/2026 MHamersley - called 330-363-5860, Scott Davis, call disconnects at the 1.20 mark; called 330-452-9911, Shannon Kercenneck, not correct contact, said to call 330-454-8076, Cardio Vasular, they are closed now, need to call back tomorrow; sent f/u email: & shannon.kercenneck@aultman.com & Scott.Davis@aultman.com **EMAIL TO SCOTT DAVIS BOUNCED** 


03/02/2026 YEspino Called 330-548-0893 to speak to Domenic to verify the devices in question. not a good contact, once dialed all i got was a busy signal.


03/02/2026 YEspino Called 330-363-5860 to speak to Scott over the devices in question. Was unable to speak to him or leave a message.


01/26/2026 YEspino Called 330-548-0893 to speak to Domenic Carobine to verify the devices in question. Was unable to speak to him or leave a message because once dialed all i got was a busy signal.


01/26/2026 YEspino Called 330-363-5860 to speak to Scott to verify the devices in question. Was unable to speak to him or leave a message because the line just rings till the call is dropped.


12/31/2025 DMalloy - Emailed sent to the POC Scott Davis - located on previous FCO emails for this location. Looking to confirm the 3 devices.  

Scott.Davis@aultman.com 

shannon.kercenneck@aultman.com


12/01/2025 YEspino Called 330-363-6108 to speak to Christine Pontones to verify the 3 devices in question. This number is for brian form CE, was unable to speak to anybody so i left a message.


12/01/2025 YEspino Called 330-452-9911 to speak to Shannon Kercenneck to verify the 3 devices in question. This in the number for the main site, when i asked to be transferred over to Shannon the operator then transferred me over to HR and the call was dropped.

🔧 Work Performed
Install FCO86201958, all required tests passed.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243538
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 139.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley May 11, 4:03 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 203d 2h
🚨 51.0 business days
👷
3 Technician Assigned Jul 23, 3:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-07-29T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 72d 23h
⚠️ 7.0 business days
⏱️
5x Labor Added Jul 31, 5:11 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 1.5, 93
⏱️
Labor Added Jul 31, 5:17 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Paul Mccormish Jul 31, 5:44 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 2h, 0m
2.8 business days
⏱️
2 Labor Added Aug 4, 12:54 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 19h
3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 50.5 business days (threshold: 1.0 business days)
Exceeded by 49.5 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Jul 29, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03316484 Labor Open 1.75 $0.00 Jul 31, 5:11 PM
WL-03316482 Labor Open 1.5 $310.00 Jul 31, 5:11 PM
WL-03316483 Labor Open 1.5 $100.00 Jul 31, 5:11 PM
WL-03316485 Travel Open 93 $0.00 Jul 31, 5:11 PM
WL-03316486 Travel Open 93 $0.00 Jul 31, 5:11 PM
WL-03316492 Labor Open 1.5 $0.00 Jul 31, 5:17 PM
WL-03319858 Labor Open - $76.00 Aug 4, 12:54 PM

Details