Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243539 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Ohiohealth Distribution Center — 2601 Silver Dr, Columbus OH, 43211

Jan 30, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
45 biz days remaining
Active: 219 biz days
Paused: 212 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸212d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Aug 26, 2026
212 business days (not counted)
▶ Clock Running
Status: Scheduled
Aug 26 → Sep 3, 2026
6 business days (counted)
Running total: 186 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 3 → Sep 15, 2026
7 business days (counted)
Running total: 193 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 15 → Sep 22, 2026
5 business days (counted)
Running total: 198 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 22 → Sep 28, 2026
4 business days (counted)
Running total: 202 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 28 → Oct 22, 2026
17 business days (counted)
Running total: 219 of ? biz days used
Created: Jan 31, 2025 Today
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Aug 26 Ready for Release ⏸ Paused 212 —
Aug 26 → Sep 3 Scheduled ▶ Running 6 186
Sep 3 → Sep 15 Reschedule ▶ Running 7 193
Sep 15 → Sep 22 Scheduled ▶ Running 5 198
Sep 22 → Sep 28 Reschedule ▶ Running 4 202
Sep 28 → Oct 22 Scheduled ▶ Running 17 219
Dispatch 1.0d
Holding 393.9d (excluded)
Coordinators 24.4d
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
393.9 days
Coordinators
24.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 (70 days left)
📅
432.0 days Total Age
⏱️
212.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
16.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 629 days old
🚨
Primary Delay 212.9 days stuck in "Ready for Release"
⏱️
Total Delay 16.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
212.9d
Scheduled
11.9d / 2.0d SLA
Reschedule
12.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/30/2026 RArnold - Updated to today per FSE request

09/28/2026 HWilliams - Moved to 10/6/28 per request from FSE


08/26/2026 ARuby - Dispatching WO to Paul McCormish to order 14 parts per Tom and Fady


08/19/2026 YEspino Called 614-949-6416 to speak to Jerry to follow up on the devices in question. Was able to speak to Jerry and he advised he is frusterated because nobody has reached out to him and advise him of we clearly need from him. Will send an email out to him with serial numbers so that he can look into it.


06/26/2026 MNewman - Fady sent an email to the biomed team requesting an update on the status of this remediation.

jerry.gundrum@ohiohealth.com

matt.lewandowski@ohiohealth.com

chloe.mincucci@ohiohealth.com

brielle.koenig@ohiohealth.com

Douglas.Chapman@ohiohealth.com


06/24/2026 ARoosa - Per Rebecca she is following up with Fady about contacting the customer.


05/20/2026 ARoosa -Looped Fady in to email so he can reach out to customer to resolve 

05/04/2026 ARoosa - Email was sent to Jerry on 04/28/2026 about multiple locations after I had recvd. call from him. He was very upset that we kept reaching out over and over about this recall so I looked into it and he is connected to all Ohio health sites and he asked me to email the entire list and he has not yet responded.

04/22/2026 YEspino Called 614-949-6416 to speak to Jerry Gundrum to verify the devices in question. Was able to speak to Jerry and he asked for email to be sent out to him so that he could look into the devices in question. Email: jerry.gundrum@ohiohealth.com

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243539
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 213.0 business days
👷
▶
3 Technician Assigned Aug 26, 4:05 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-01T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 310d 2h
⚠️ 6.0 business days
🔄
Status: Reschedule by Thomas Xenos Sep 2, 11:36 PM
From: Scheduled
To: Reschedule
Duration in Previous: 7d 7h
⚠️ 8.0 business days
📅
▶
2 Dispatch Scheduled Sep 15, 12:06 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Heather Williams
From: Reschedule
To: Scheduled
Duration in Previous: 12d 12h
⚠️ 6.0 business days
🔄
Status: Reschedule by Thomas Xenos Sep 22, 4:09 PM
From: Scheduled
To: Reschedule
Duration in Previous: 7d 4h
⏳ 5.0 business days
📅
▶
3 Dispatch Scheduled Sep 28, 10:40 AM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Heather Williams
From: Reschedule
To: Scheduled
Duration in Previous: 5d 18h
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-10-06T12:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Sep 30, 9:10 AM
Scheduled For: 2026-09-30T12:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Thomas Xenos Oct 12, 2:05 PM
Scheduled For: 2026-10-16T12:00:00.000+0000

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Reschedule
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Reschedule
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Oct 16, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Details