Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243540 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Susan Komen Breast Center — 8800 State Route 91, Peoria IL, 61615

Jan 30, 2025 → Present

🟡 At Risk
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 180 biz days
Paused: 204 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸204d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Aug 15, 2026
204 business days (not counted)
Created: Jan 31, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Aug 15 Ready for Release ⏸ Paused 204
Dispatch 1.0d
Holding 181.0d (excluded)
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
181.0 days
Created: Jan 31, 2025 Due: Dec 31, 2026 (138 days left)
📅
385.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
2 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
On Track
Ready for Release • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/20/2026 ARoosa - Sent email to Gus Kormah at augustus.b.kormah@osfhealthcare.org asking about devices in question.


07/14/2026: ARoosa - Called 309-692-5393, number for anesthesia group to ask about devices in question, VM/LM

07/14/2026 ARoosa - Recvd call from 309-691-4005 Jenny at OSF Medical group Surgery Center and she said they are a clinic outside of the hospital and that they do not perform surgeries there they only schedule them as well as follow up appointments with physicians. She gave me number to the anesthesia group thinking they might be able to help us 309-692-5393.

07/14/2026: ARoosa - Called 309-691-4005, pressed 1 for appointment line spoke to reception who did not know who we would need to speak to concerning this so she sid maybe head nurse would have more info. she xfer me to head nurse VM/LM.

07/09/2026: ARoosa - Called 309-691-4005, press 8 for manager Jodie Terrall, VM/LM

06/30/2026 ARoosa - Sent fu email to jcation@cfhasc.com asking about devices in question.

06/25/2026: ARoosa - Called 309-691-4005, press 8 for manager Jodie Terrall, VM/LM

06/19/2026 ARoosa - Sent email to jcation@cfhasc.com to ask about devices in question.

06/15/2026: ARoosa - Called 309-691-4005, Press 8 for manager, Jodie Terrell VM/LM

06/09/2026: ARoosa - Called 309-691-4005, OSF Medical Group Surgery,press 8 for manager, Jodie Terrell VM/LM

06/09/2026 ARoosa - Recvd. call from 309-683-4840 Julie from OSF Breast Center returning my call, She stated they do not have this equipment at her location and stated it could possibly be at the surgery center or hospital. Suggested I send email to jcation@cfhasc.com and stated she wasn't sure if this is who to even contact. Looking at prior notes we know device is not located at Center for health Ambulatory Surgery center So I am going to try to call OSF Medical group Surgery at 309-691-4005


06/09/2026: ARoosa - Called 309-683-5522, Line just rang over and over so I disconnected. Called 309-683-4840 Breast center spoke to receptionist who I explained to what I was calling about she said maybe Julie can help and xfer me to VM of Julie Custer manager of Breast center, LM.

06/03/2026 ARoosa - Sent fu email to Gus at augustus.b.kormah@osfhealthcare.org asking about devices in question.

05/27/2026 ARoosa - Sent email to Gus Kormah at augustus.b.kormah@osfhealthcare.org about devices in question.


05/19/2026 YEspino Called 309-683-4814 to speak to the Surgery Charge nurse to verify the devices in question. Was able to speak to the nurse and she advised that she would take a messge for Gus and he would give me a call back tomorrow.


05/19/2026 YEspino Called 309-683-4488 to speak to the Surgery center to verify the devices in question. Was sent to the Materials dept but ws unable to speak to anybody so i left a message.


05/19/2026 YEspino Called 309-308-3764 to speak to Kathy Anderson to verify the devices in question. Was transferred over to a few depts and then landed in mamagraphy. Was able to speak to Jackie who advised i could call the surgery center @ 309-683-4488 or the surgery charge nurse @309-683-4814 to be better assisted.


05/19/2026 YEspino Called 309-683-5522 to verify the devices in question. Was unable to speak to anybody or leave a message because was left on hold to speak to the operator and then the call drops.


05/14/2026 MHamersley - called 309-683-5522, OSF Healthcare, St Francis Medical Center, xfer to Bio Med, spoke to Nick, he took msg to get call back; DE43806664 & DE43807459


05/06/2026 HWilliams - Called 309-683-4486, spoke with Matt who advised this is not in their department but belongs to the "Breast Center" and gave me 309-683-5522 or 309-683-4840 to try to get ahold of the correct dept.


04/27/2026 MHamersley - called 309-683-4486, Center for Health Ambulatory Surgery Center, LLC, 8800 IL-91, Peoria, IL 61615; xfer to Materials Mgmt, spoke to Matt Rumler, 309-683-4765; sending him email: mrumler@cfhasc.com


04/20/2026 ARoosa - Rcvd. call from 309-453-7084 Jordan Clum, returning my vm left last week. Informed me that thye are the fundraising organization and that OSF breast center on route 91 used to be associated with them but no longer is & she did not have a direct line to reach that location.

04/16/2026: ARoosa - Called 877-465-6636, pressed opt. 6 to speak with a representitive, this site is closed according to Carla the representitive told me but xfer to someone local to that area who may have info. about the device 

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243540
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 30, 9:42 PM
Invoice #
N/A

Details