Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243542 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Ohiohealth Distribution Center — 2601 Silver Dr, Columbus OH, 43211

Jan 30, 2025 → Present

🟡 At Risk
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 180 biz days
Paused: 204 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸204d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Aug 15, 2026
204 business days (not counted)
Created: Jan 31, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Aug 15 Ready for Release ⏸ Paused 204 —
Dispatch 1.0d
Holding 181.0d (excluded)
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
181.0 days
Created: Jan 31, 2025 Due: Dec 31, 2026 (138 days left)
📅
385.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
2 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Release • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/26/2026 MNewman - Fady sent an email to the biomed team requesting an update on the status of this remediation.

jerry.gundrum@ohiohealth.com

matt.lewandowski@ohiohealth.com

chloe.mincucci@ohiohealth.com

brielle.koenig@ohiohealth.com

Douglas.Chapman@ohiohealth.com


06/24/2026 ARoosa - Per Rebecca she is following up with Fady about contacting the customer.


05/20/2026 ARoosa -Looped Fady in to email so he can reach out to customer to resolve 

05/04/2026 ARoosa - Email was sent to Jerry on 04/28/2026 about multiple locations after I had recvd. call from him. He was very upset that we kept reaching out over and over about this recall so I looked into it and he is connected to all Ohio health sites and he asked me to email the entire list and he has not yet responded.

04/22/2026 YEspino Called 614-949-6416 to speak to Jerry Gundrum to verify the devices in question. Was able to speak to Jerry and he asked for email to be sent out to him so that he could look into the devices in question. Email: jerry.gundrum@ohiohealth.com

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243542
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 30, 9:42 PM
Invoice #
N/A

Details