Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243542 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Ohiohealth Distribution Center — 2601 Silver Dr, Columbus OH, 43211

Jan 30, 2025 → Sep 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (70 biz days early)
Active: 187 biz days
Paused: 220 biz days
🕐 Clock stopped: Completed (Sep 17, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸220d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Sep 8, 2026
220 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 9, 2026
1 business day (counted)
Running total: 181 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 9 → Sep 16, 2026
5 business days (counted)
Running total: 186 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 17, 2026
1 business day (counted)
Running total: 187 of ? biz days used
Created: Jan 31, 2025 Completed: Sep 17, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Sep 8 Ready for Release ⏸ Paused 220 —
Sep 8 → Sep 9 Scheduled ▶ Running 1 181
Sep 9 → Sep 16 Reschedule ▶ Running 5 186
Sep 16 → Sep 17 Scheduled ▶ Running 1 187
Dispatch 1.0d
Holding 401.9d (excluded)
Coordinators 9.3d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
401.9 days
Coordinators
9.3 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Sep 17, 2026 (105 days early)
📅
408.0 days Total Age
⏱️
220.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
7.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Sep 16, 2026
Visit 2 Sep 17, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 629 days old
🚨
Primary Delay 220.9 days stuck in "Ready for Release"
⏱️
Total Delay 7.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
220.9d
Scheduled
3.5d / 2.0d SLA
Reschedule
5.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
07e-Partial Project
2.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/16/2026 HWilliams - Dispatched to FSE Paul for 9/21/26

09/08/2026 RArnold - Dispatching to Paul to close out retired devices

08/28/2026 YEspino Recieved an email back from Jerry advising that 6 out of the 17 devices are retired and at other locations. will respond to ask for the contact for the different sites so that we can reach out to the respectives pocs.


08/19/2026 YEspino Called 614-949-6416 to speak to Jerry to follow up on the devices in question. Was able to speak to Jerry and he advised he is frusterated because nobody has reached out to him and advise him of we clearly need from him. Will send an email out to him with serial numbers so that he can look into it.


06/26/2026 MNewman - Fady sent an email to the biomed team requesting an update on the status of this remediation.

jerry.gundrum@ohiohealth.com

matt.lewandowski@ohiohealth.com

chloe.mincucci@ohiohealth.com

brielle.koenig@ohiohealth.com

Douglas.Chapman@ohiohealth.com


06/24/2026 ARoosa - Per Rebecca she is following up with Fady about contacting the customer.


05/20/2026 ARoosa -Looped Fady in to email so he can reach out to customer to resolve 

05/04/2026 ARoosa - Email was sent to Jerry on 04/28/2026 about multiple locations after I had recvd. call from him. He was very upset that we kept reaching out over and over about this recall so I looked into it and he is connected to all Ohio health sites and he asked me to email the entire list and he has not yet responded.

04/22/2026 YEspino Called 614-949-6416 to speak to Jerry Gundrum to verify the devices in question. Was able to speak to Jerry and he asked for email to be sent out to him so that he could look into the devices in question. Email: jerry.gundrum@ohiohealth.com

🔧 Work Performed
Install FCO86201958, all required tests passed.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243542
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 221.0 business days
👷
▶
3 Technician Assigned Sep 8, 12:31 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-09-08T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 322d 23h
⏳ 2.0 business days
🔄
Status: Reschedule by Thomas Xenos Sep 9, 1:18 PM
From: Scheduled
To: Reschedule
Duration in Previous: 1d 0h
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Sep 16, 3:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-21T12:00:00.000+0000
⏱️
3x Labor Added Sep 16, 6:17 PM
Type: Labor, Travel
Status: Open
Qty: 1, 7.5, 45
⏱️
Labor Added Sep 17, 4:36 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
▶
2 Status: Completed Sep 17, 5:05 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Paul Mccormish
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.9 business days
⏱️
▶
2 Labor Added Sep 22, 4:14 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 23h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 24, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 23h
💰
Status: Invoiced by Josh Longway Sep 25, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 41m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Reschedule
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Sep 21, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03385525 Labor Open 1 $930.00 Sep 16, 6:17 PM
WL-03385526 Labor Open 7.5 $300.00 Sep 16, 6:17 PM
WL-03385527 Travel Open 45 $0.00 Sep 16, 6:17 PM
WL-03387489 Labor Open 0.5 $0.00 Sep 17, 4:36 PM
WL-03394591 Labor Open - $228.00 Sep 22, 4:14 PM

Details