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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243543 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Mercy Hospital Buffalo — 565 Abbott Rd, Buffalo NY, 14220

Jan 30, 2025 → Jul 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (136 biz days early)
Active: 273 biz days
Paused: 68 biz days
🕐 Clock stopped: Completed (Jun 12, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: On Hold
Jan 31 → Feb 5, 2025
3 business days (counted)
Running total: 3 of ? biz days used
235d
▶ Clock Running
Status: Canceled
Feb 5 → Jan 15, 2026
235 business days (counted)
Running total: 238 of ? biz days used
▶ Clock Running
Status: Entered
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 238 of ? biz days used
⏸68d
⏸ Clock Paused
Status: Ready for Release
Jan 15 → Apr 23, 2026
68 business days (not counted)
29d
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Jun 4, 2026
29 business days (counted)
Running total: 267 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 4 → Jun 12, 2026
6 business days (counted)
Running total: 273 of ? biz days used
Created: Jan 31, 2025 Completed: Jun 12, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Feb 5 On Hold ▶ Running 3 3
Feb 5 → Jan 15 Canceled ▶ Running 235 238
Jan 15 → Jan 15 Entered ▶ Running 0 238
Jan 15 → Apr 23 Ready for Release ⏸ Paused 68 —
Apr 23 → Jun 4 Ready for Scheduling ▶ Running 29 267
Jun 4 → Jun 12 Scheduled ▶ Running 6 273
Dispatch 1.0d
Holding 72.4d (excluded)
Coordinators 36.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
72.4 days
Coordinators
36.3 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jul 7, 2026 (177 days early)
📅
356.3 days Total Age
⏱️
236.0d in Canceled Longest Stage
🔄
6 transitions Status Changes
⚠️
33.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jun 9, 2026
Visit 2 Jun 10, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Completed • 561 days old
🚨
Primary Delay 236.0 days stuck in "Canceled"
⏱️
Total Delay 33.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
4.0d
Canceled
236.0d
Ready for Release
68.4d
Ready for Scheduling
29.6d / 1.0d SLA
Scheduled
6.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/04/2026 ARuby - Rcvd email from Erdal confirming proposed date. Sent confirmation email with POC cc'd Kasey Badgett 716-449-6263. Kasey.Badgett@trimedx.com


06/04/2026 ARuby - called 716-395-9155 Erdal Kucuker he said he was in the middle of something and asked me to call back in an hour. Sent FU email for visibility erdal.kucuker@trimedx.com.


04/23/2026 ARoosa - Recvd email from Erdal Kucuker Confirming SN's DE43804545, De43809741, De43809776, De43809781, DE43810489, He did not list SN's DE43807146 & 

DE43808174. However he does have 2 more devices SN's DE43803560 & DE43803797     


04/22/2026 ARoosa - Recvd. call from 716-395-9155 Erdal from trimedx returning my message. He gave me his email so he can confirm devcies at this location and will reply all. Sent to erdal.kucuker@trimedx.com

04/20/2026: ARoosa - Called 716-826-7000, Xfer to biomed, Goes to trimedx Spoke to connie who stated she has a form to fill out for recalls and she will get all the info to the right person. 

04/03/2026 MHamersley - called (716) 377-6174, call went to Tim's VM/LM; sent email: tim.angielczyk@trimedx.com


01/15/2026 MNewman - Reallocated to EMSAR. Opened EWO

02/05/2025 DCox - Philips reallocated WO to Philips FSE

🔧 Work Performed
fco
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243543
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
⏳ 4.0 business days
🚫
Status: Canceled by Diana Cox Feb 5, 9:12 AM
From: On Hold
To: Canceled
Duration in Previous: 4d 22h
🚨 236.0 business days
🆕
Status: Entered by Mandy Newman Jan 15, 4:07 PM
From: Canceled, Entered
To: Entered, Ready for Release
Duration in Previous: 344d 6h, 0m
🚨 69.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Apr 23, 3:11 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 97d 22h
🚨 30.0 business days
👷
▶
3 Technician Assigned Jun 4, 2:28 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-06-09T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 41d 23h
💵
Expenses Added Jun 5, 2:22 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
⏱️
5x Labor Added Jun 12, 10:20 AM
Type: Labor, Expenses
Status: Open
Qty: 5, 2.5, 1
✔️
Status: Completed by Michael Steencken Jun 12, 10:38 AM
From: Scheduled
To: Completed
Duration in Previous: 7d 20h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 29.6 business days (threshold: 1.0 business days)
Exceeded by 28.6 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Completed
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
Jun 9, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03250213 Expenses Open 1 $0.00 Jun 5, 2:22 PM
WL-03257963 Labor Open 5 $0.00 Jun 12, 10:20 AM
WL-03257964 Labor Open 2.5 $250.00 Jun 12, 10:20 AM
WL-03257965 Labor Open 5 $775.00 Jun 12, 10:20 AM
WL-03257966 Labor Open 1 $100.00 Jun 12, 10:20 AM
WL-03257967 Expenses Open 1 $0.00 Jun 12, 10:20 AM

Details