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← WO Overview

WO-01243544 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 University Hospital — 331 Albert Sabin Way, Cincinnati OH, 45229

Jan 30, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 205 biz days
Paused: 179 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸179d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Jul 10, 2026
179 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jul 10 → Jul 21, 2026
7 business days (counted)
Running total: 187 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 21 → Aug 15, 2026
18 business days (counted)
Running total: 205 of ? biz days used
Created: Jan 31, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Jul 10 Ready for Release ⏸ Paused 179
Jul 10 → Jul 21 Ready for Scheduling ▶ Running 7 187
Jul 21 → Aug 15 Scheduled ▶ Running 18 205
Dispatch 1.0d
Holding 360.9d (excluded)
Coordinators 8.0d
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
360.9 days
Coordinators
8.0 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 (138 days left)
📅
385.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
7.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Scheduled • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 7.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
179.9d
Ready for Scheduling
8.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/14/2026 HWilliams - Moved sched date to 8/20/26 per request from FSE since he will be going to this site on that day

08/11/2026 HWilliams - Moved sched date to 8/14/26 per FSE and POC

07/21/2026 HWilliams - Sched FSE Paul for 7/28/26

07/10/2026 ARoosa - Recvd. email from James Brumley confirming 3 of the 6 devices listed. 

DE43804042 yes is in active inventory

DE43804074 yes is in active inventory

DE43804118 not in active inventory

DE43804110 yes is in active inventory

DE43804128 not in active inventory

DE43804114 not in active inventory.

Sent reply email thanking him for confirming and letting him know planner will reach out to schedule.


07/09/2026 ARoosa - Sent fu email to Fred at frederick.phillips@gehealthcare.com asking him to confirm devices.

07/01/2026: ARoosa - Called 513-584-1000, Xfer to anesthesia dept. VM/LM

06/26/2026 ARoosa - Sent fu email to frederick.phillips@gehealthcare.com added in james.brumley@gehealthcare.com, jennifer.blair@gehealthcare.com, kathleen.licht@gehealthcare.com, & james.miller1@gehealthcare.com trying to verify devices in question.


06/22/2026 ARoosa - Sent fu email to frederick.phillips@gehealthcare.com asking about devices in question.

06/17/2026 ARoosa - Revcd. call from 262-315-7763 Frederick Phillips reaching out about the email I sent him. He asked what it was about and I explained and he had me repeat the process so another person could listen in, I then heard the other person state ok and the Frederick stated ok. So I asked if he would like to email me or call me when they have had time to verify the SN's he said yes he will reach out once he has verified SN's

06/17/2026 ARoosa - Sent fu email to frederick.phillips@gehealthcare.com asking about devices in question.

06/12/2026 ARoosa - Sent fu email to Tom at Thomas.Hart@uchealth.com asking for update on devices.

06/05/2026 ARoosa - Sent fu email to Tom at Thomas.Hart@uchealth.com, doing a check in with him to see if his team has tracked devices down.

05/29/2026 ARoosa - Sent fu email to Tom at Thomas.Hart@uchealth.com asking him if his Clinical Engineers have given him an update on these devices so we can get them taken care of for them.

05/21/2026 ARoosa - Sent fu email to Tom at Thomas.Hart@uchealth.com to see if he has had time to check on devices in question.

05/15/2026: ARoosa - Called 513-584-1000, Xfer to OR reception xfer to Tom Anasthesia Supervisor. Tom asked me to email him device list to Thomas.Hart@uchealth.com

05/11/2026 MHamersley - called 513-584-1000, xfer to bio med, no good options, phone disconnected while choosing; called 262-315-7763, Frederick Phillips, call went to VM/LM; sent f/u email: frederick.phillips@gehealthcare.com

email to aaron.mullikin@crothall.com Bounced


05/04/2026 ARoosa - Sent email to frederick.phillips@gehealthcare.com to see if he is a POC for this location and devices.


04/23/2026: ARoosa - Called 513-584-1000, Xfer to biomed, this goes to GE Healthcare services, No good options give to press to connect with someone so I disconnected.


04/07/2026 ARoosa- Called 513-608-1985, message stating the person you are trying to call does not have a VM box set up yet. Sending email to aaron.mullikin@crothall.com

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243544
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 180.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Jul 10, 11:38 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 262d 22h
⚠️ 8.0 business days
👷
3 Technician Assigned Jul 21, 1:32 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-07-28T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 11d 1h
🚨 16.0 business days
📅
Dispatch Scheduled by Heather Williams Aug 11, 12:08 PM
Scheduled For: 2026-08-14T12:00:00.000+0000
4.0 business days
📅
Dispatch Scheduled by Heather Williams Aug 14, 1:58 PM
Scheduled For: 2026-08-20T12:00:00.000+0000

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Aug 20, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Details