Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243546 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Mount Sinai Morningside — 1111 Amsterdam Ave, New York NY, 10025

Jan 30, 2025 → Dec 13, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Dec 14)
⏸ 1d excluded (parts wait + holding)
✓ SLA Met (382d early)
Dispatch 1.0d
Holding 212.9d (excluded)
Coordinators 1.2d
Field Work 5.0d
Incomplete 10.0d (excluded)
Billing 1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
212.9 days
Coordinators
1.2 days
Field Work
5.0 days
Over SLA
Incomplete (excluded from total)
10.0 days
Billing
1.5 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Dec 14, 2025 (382 days early)
📅
226.0 days Total Age
⏱️
187.0d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 469 days old
🚨
Primary Delay 187.0 days stuck in "On Hold"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
210.0d
Ready for Release
2.9d
Scheduled
1.2d / 2.0d SLA
Completed
5.0d / 1.0d SLA
Incomplete
10.0d
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/21/2025 RArnold - Dispatching to April per Fady


10/22/2025 RArnold - Per Sheryl "None of the items below appear in our inventory. I cannot verify that they were ever here."


10/21/2025 RArnold -Emailed to confirm which devices or if all devices are no longer in their system


09/25/2025 MKlose called 1 212 523 2726, neither device is in her system


08/07/2025 RArnold - Emailed Sheryl Mummford and Khadijah Awuma

sheryl.mumford@gehealthcare.com

Khadijah.Awuma@gehealthcare.com

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243546
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 187.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
⏳ 3.0 business days
⏸️
Status: On Hold by Rebecca Arnold Oct 22, 10:55 AM
From: Ready for Release
To: On Hold
Duration in Previous: 1d 21h
🚨 23.0 business days
👷
▶
3 Technician Assigned Nov 21, 5:20 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-21T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: On Hold
To: Scheduled
Duration in Previous: 30d 7h
⏳ 1.8 business days
⏱️
▶
2 2x Labor Added Nov 24, 10:18 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 2d 16h
⚠️ 5.0 business days
⚠️
Status: Incomplete by April Nuovo Nov 30, 3:26 PM
From: Completed
To: Incomplete
Duration in Previous: 6d 5h
🚨 10.0 business days
✔️
Status: Completed by April Nuovo Dec 13, 7:20 PM
From: Incomplete
To: Completed
Duration in Previous: 13d 3h
🏁
Status: Closed by April Nuovo Dec 13, 7:25 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 1.0 business days
⏱️
Labor Added Dec 15, 1:22 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 15, 1:41 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 18h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Nov 21, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03018297 Labor Open 0.5 $47.50 Nov 24, 10:18 AM
WL-03018298 Labor Open 0.5 $155.00 Nov 24, 10:18 AM
WL-03038006 Labor Open 0.016666666666667 $38.00 Dec 15, 1:22 PM

Details