Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243548 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Rice Memorial Hospital — 301 Becker Ave SW, Willmar MN, 56201

Jan 30, 2025 → Aug 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (91 biz days early)
Active: 257 biz days
Paused: 129 biz days
🕐 Clock stopped: Completed (Aug 18, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 28, 2026
129 business days (not counted)
73d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → Aug 12, 2026
73 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 12 → Aug 18, 2026
4 business days (counted)
Running total: 257 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 18 → Aug 18, 2026
0 business days (counted)
Running total: 257 of ? biz days used
Created: Jan 31, 2025 Completed: Aug 18, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 28 Ready for Release ⏸ Paused 129 —
Apr 28 → Aug 12 Ready for Scheduling ▶ Running 73 253
Aug 12 → Aug 18 Scheduled ▶ Running 4 257
Aug 18 → Aug 18 Tech On Site ▶ Running 0 257
Dispatch 1.0d
Holding 310.9d (excluded)
Coordinators 78.5d
Field Work 0.1d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
310.9 days
Coordinators
78.5 days
Over SLA
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Aug 18, 2026 (135 days early)
📅
387.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
78.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 629 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 78.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
129.9d
Ready for Scheduling
73.5d / 1.0d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/12/2026 HWilliams - Recvd email from Geoffrey accepting 8/18/26 for FSE to complete remediation of device. Responded and dispatched Bennet. geoffrey.barber@centracare.com


08/11/2026 HWilliams - Sent email to Geoffrey proposing 8/18/26 for FSE Bennet to complete remediation on the device. geoffrey.barber@centracare.com


07/08/2026 YEspino Reached out to the planner to get a good date to try and get this site scheduled out.


06/02/2026 MHamersley - Planner is in email contact w/ POC to schedule when device & FSE are available


04/28/2026 ARoosa - Recvd. email from Geoffrey barber stating no special cred. requirements but they need to contact him upon arrival at 320-231-4629 office or 320-905-4400 cell

04/28/2026: ARoosa - Called 320-235-4543, xfer to biomed, Spoke to Geoffrey he confirmed device and I am sending email for paper trail purposes to geoffrey.barber@centracare.com

04/21/2026: ARoosa - Called 320-235-4543, Xfer to biomed, Line just rang unable to leave message.

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243548
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 130.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Apr 28, 3:38 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 190d 2h
🚨 74.0 business days
👷
▶
3 Technician Assigned Aug 12, 11:23 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-08-18T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 105d 19h
⚠️ 5.0 business days
🔧
Status: Tech On Site by Bennet Dartey Aug 18, 11:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 0h
⏱️
3x Labor Added Aug 18, 11:56 AM
Type: Labor
Status: Open
Qty: 2, 1, 3
✔️
▶
2 Status: Completed Aug 18, 12:07 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bennet Dartey
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Aug 20, 9:15 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 21h
📄
Status: Ready to Bill by Timothy Amburgey Aug 20, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 21m
💰
Status: Invoiced by Josh Longway Aug 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 73.5 business days (threshold: 1.0 business days)
Exceeded by 72.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Aug 18, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03340036 Labor Open 2 $0.00 Aug 18, 11:56 AM
WL-03340037 Labor Open 1 $50.00 Aug 18, 11:56 AM
WL-03340038 Labor Open 3 $155.00 Aug 18, 11:56 AM
WL-03343917 Labor Open - $38.00 Aug 20, 9:15 AM

Details