Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243551 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Mercy Surgery Center LLC — 1195 Boyson Rd, Hiawatha IA, 52233

Jan 30, 2025 → Jun 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (132 biz days early)
Active: 246 biz days
Paused: 99 biz days
🕐 Clock stopped: Completed (Jun 21, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸99d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Mar 17, 2026
99 business days (not counted)
58d
▶ Clock Running
Status: Ready for Scheduling
Mar 17 → Jun 8, 2026
58 business days (counted)
Running total: 238 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 8 → Jun 16, 2026
6 business days (counted)
Running total: 244 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 16 → Jun 21, 2026
2 business days (counted)
Running total: 246 of ? biz days used
Created: Jan 31, 2025 Completed: Jun 21, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Mar 17 Ready for Release ⏸ Paused 99 —
Mar 17 → Jun 8 Ready for Scheduling ▶ Running 58 238
Jun 8 → Jun 16 Scheduled ▶ Running 6 244
Jun 16 → Jun 21 Tech On Site ▶ Running 2 246
Dispatch 1.0d
Holding 280.9d (excluded)
Coordinators 65.8d
Field Work 2.8d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
280.9 days
Coordinators
65.8 days
Over SLA
Field Work
2.8 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jun 21, 2026 (193 days early)
📅
346.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
65.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Jun 16, 2026
Visit 2 Jun 17, 2026
Visit 3 Jun 20, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 65.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
99.9d
Ready for Scheduling
58.8d / 1.0d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
2.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/10/2026 mklose email POC adv Carlos June 17th,. 

06/09/2026 mkose reassign to Carlos, email poc


06/08/2026- Received email from POC confirming devices, and location and agreeing to have FSE Bennet onsite on 6/16/26. Responded and dispatched FSE.

jely@mercycare.org


06/05/2026 HWilliams - Called John, 319-654-3591, VM/LM. FU with email.

jely@mercycare.org


06/02/2026 MHamersley - looped Planner into email contact w/ POC to schedule when device & FSE are available (emails went to previous planner)


04/20/2026 ARoosa - Sent message to planner to see when she can schedule FSE to location. Waiting on available FSE

03/17/2026: ARoosa -Recvd. email from john confirming and ready for us to schedule

03/17/2026: ARoosa - Sent reply email to jely@mercycare.org asking him to verify device and cred. requirements.

03/12/2026: ARoosa - Sent email to Lisa Finn to see if she is still a good POC. for FCO86201958 yfinn@mercycare.org

10/30/2025 Mklose emailed Bryan Lang, asking for POC information... 10/01/2025 Mklose called 513) 215-0385; left VM for Bryan. will send email; Bryan.Lang@gehealthcare.com. emailed Bryan regarding all Mercy network.

🔧 Work Performed
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
🔍 Technician Findings
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243551
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 100.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Mar 17, 1:58 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 148d 0h
🚨 59.0 business days
👷
▶
3 Technician Assigned Jun 8, 10:22 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-06-16T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 82d 20h
⏳ 2.0 business days
👷
Technician Assigned by Megan Klose Jun 9, 4:19 PM
Technician: a0h6e00000IIEM6AAP, Carlos Puebla
⚠️ 6.0 business days
🔧
Status: Tech On Site by Carlos Puebla Jun 16, 1:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 3h
⏱️
6x Labor Added Jun 17, 1:17 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 2, 0.5, 70
⏱️
Labor Added Jun 17, 1:34 PM
Type: Labor
Status: Open
Qty: 1.75
⏱️
Labor Added Jun 17, 2:53 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
Labor Added Jun 20, 8:40 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
▶
2 Status: Completed Jun 20, 8:54 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
⏱️
Labor Added Jun 22, 11:05 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 22, 1:53 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 16h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 25, 5:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Jun 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 43m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 58.8 business days (threshold: 1.0 business days)
Exceeded by 57.8 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Jun 16, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03263510 Labor Open 1.5 $0.00 Jun 17, 1:17 PM
WL-03263511 Labor Open 2 $200.00 Jun 17, 1:17 PM
WL-03263512 Labor Open 0.5 $620.00 Jun 17, 1:17 PM
WL-03263513 Expenses Open 1 $0.00 Jun 17, 1:17 PM
WL-03263514 Travel Open 70 $0.00 Jun 17, 1:17 PM
WL-03263515 Travel Open 5 $0.00 Jun 17, 1:17 PM
WL-03263556 Labor Open 1.75 $0.00 Jun 17, 1:34 PM
WL-03263669 Labor Open 1 $0.00 Jun 17, 2:53 PM
WL-03268203 Labor Open 0.5 $0.00 Jun 20, 8:40 PM
WL-03268847 Labor Open - $152.00 Jun 22, 11:05 AM

Details