Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243554 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Cincinnati Children's HospitalMedical Center — 3333 Burnet Ave, Cincinnati OH, 45229

Jan 30, 2025 → Apr 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (166 biz days early)
Active: 196 biz days
Paused: 115 biz days
🕐 Clock stopped: Completed (Apr 30, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸115d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 8, 2026
115 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 8 → Apr 13, 2026
3 business days (counted)
Running total: 183 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 30, 2026
13 business days (counted)
Running total: 196 of ? biz days used
Created: Jan 31, 2025 Completed: Apr 30, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 8 Ready for Release ⏸ Paused 115 —
Apr 8 → Apr 13 Ready for Scheduling ▶ Running 3 183
Apr 13 → Apr 30 Scheduled ▶ Running 13 196
Dispatch 1.0d
Holding 296.9d (excluded)
Coordinators 17.5d
Billing 19.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
296.9 days
Coordinators
17.5 days
Over SLA
Billing
19.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Apr 30, 2026 (245 days early)
📅
312.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
17.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Apr 27, 2026
Visit 2 Apr 29, 2026
Visit 3 Apr 30, 2026

AI Analysis

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Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 17.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
115.9d
Ready for Scheduling
4.0d / 1.0d SLA
Scheduled
13.5d / 2.0d SLA
Closed
3.2d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.4d / 1.0d SLA
Invoiced
11.0d
Billing Correction Needed
7.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
05/22/2026 Jsackett - Deleted SM-261325, returned WO to Billing Correction for Update + Rebill per credit request

5.19.2026 TAmburgey - Philips rejected because travel labor units didn't match devices completed — 19 devices completed but only 2 units of travel labor billed. Submitted credit request so we can credit and rebill with travel labor that matches the 19 devices.

04/13/2026 HWilliams - Sent email confirming FSE Paul will complete remediation of the devices on the week of Monday, April 20, 2026 and dispatched to Paul.


04/13/2026 ARoosa - Recvd email from Emma little with a list of these devices for us to confirm devices and also a reply from biomed supervisor

Lampe, Robert <Robert.Lampe@cchmc.org>, stating He is happy to help us get these scheduled.


04/08/2026: ARoosa - Sent reply email to Emma Little, emma.little@cchmc.org she had asked for the recall notice again ad I attatched notice and asked her to reply all when she is ready to schedule. She did confirm devices.


04/07/2026 ARoosa- Called (513) 636-6951, Alex Darringer, VM/LM sending email to alex.darringer@cchmc.org

🔧 Work Performed
Install G7 modules.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243554
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 116.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Apr 8, 11:48 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 169d 22h
⏳ 4.0 business days
👷
▶
3 Technician Assigned Apr 13, 4:20 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-04-20T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 4h
🚨 11.0 business days
📅
Dispatch Scheduled by Heather Williams Apr 27, 10:14 AM
Scheduled For: 2026-04-27T12:00:00.000+0000
⏳ 2.0 business days
⏱️
3x Labor Added Apr 28, 6:55 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 1, 136
⏳ 1.6 business days
⏱️
3x Labor Added Apr 29, 8:25 PM
Type: Labor, Travel
Status: Open
Qty: 2, 2.5, 136
⏱️
▶
2 Labor Added Apr 30, 6:05 PM
Labor Added → Status: Completed
✔️
Status: Completed by Paul Mccormish
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 17d 1h, 0m
⏳ 3.7 business days
⏱️
Labor Added May 5, 12:23 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey May 5, 12:30 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 18h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 7, 4:44 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway May 8, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 16m
🚨 11.0 business days
💵
Status: Billing Review by Jane Sackett May 22, 11:20 AM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 14d 7h, 0m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 2, 11:39 AM
From: Billing Correction Needed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 11d 0h, 0m
🚨 32.0 business days
🧾
Invoice Created Jul 17, 10:17 AM
Invoice Number: SM-263573

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 13.5 business days (threshold: 2.0 business days)
Exceeded by 11.5 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Apr 27, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
SM-263573

Work Details (8)

Name Type Status Qty Amount Date
WL-03204372 Labor Open 2.25 $2,945.00 Apr 28, 6:55 PM
WL-03204373 Labor Open 1 $50.00 Apr 28, 6:55 PM
WL-03204374 Travel Open 136 $0.00 Apr 28, 6:56 PM
WL-03208215 Labor Open 2 $900.00 Apr 29, 8:25 PM
WL-03208214 Labor Open 2.5 $0.00 Apr 29, 8:25 PM
WL-03208216 Travel Open 136 $0.00 Apr 29, 8:25 PM
WL-03209708 Labor Open 1 $0.00 Apr 30, 6:05 PM
WL-03214753 Labor Open 0.016666666666667 $722.00 May 5, 12:23 PM

Details