Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243556 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Eye Surgery Center — 3330 Meijer Dr, Toledo OH, 43617

Jan 30, 2025 → May 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (157 biz days early)
Active: 189 biz days
Paused: 131 biz days
🕐 Clock stopped: Completed (May 13, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸131d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 30, 2026
131 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 30 → May 6, 2026
4 business days (counted)
Running total: 184 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 13, 2026
5 business days (counted)
Running total: 189 of ? biz days used
Created: Jan 31, 2025 Completed: May 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 30 Ready for Release ⏸ Paused 131 —
Apr 30 → May 6 Ready for Scheduling ▶ Running 4 184
May 6 → May 13 Scheduled ▶ Running 5 189
Dispatch 1.0d
Holding 312.9d (excluded)
Coordinators 10.6d
Billing 46.2d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
312.9 days
Coordinators
10.6 days
Over SLA
Billing
46.2 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: May 13, 2026 (232 days early)
📅
321.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
9.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 9.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
131.9d
Ready for Scheduling
5.0d / 1.0d SLA
Scheduled
5.6d / 2.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
3.2d / 1.0d SLA
Invoiced
6.0d
Billing Correction Needed
37.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07.16.2026 TAmburgey - Invoice rejected because only 2 units of travel were billed when 3 devices were completed on the work order; the third travel unit was missing. Corrected the invoice to bill 3 travels for the 3 completed devices by adding the missing travel unit. Placing the work order into ready to bill so we can invoice it tonight.

05/22/2026 Jsackett - Deleted SM-261998, returned WO to Billing Correction for Update + Rebill per credit request

05/06/2026 HWilliams - Received email from POC requesting we sched for 5/13/26 - moved from 5/11/26 and updated the shipping address to include Ste 2 and sent confirmation email.

jodi.anderson@promedica.org

william.balla@trimedx.com


05/06/2026 HWilliams - Called Jodi at 567-290-4147, VM/LM re: scheduling. FU with email to schedule and dispatched FSE Paul for 5/11/26.

jodi.anderson@promedica.org

william.balla@trimedx.com


04/30/2026 ARoosa - Recvd email from Jodi Anderson confirming devices she added Bill from trimedx to email for scheduling. Balla, Bill <william.balla@trimedx.com>


04/24/2026: ARoosa - Called 419-578-2020, xfer to Surgery center, VM of Jody Anderson LM sending email to jodi.anderson@promedica.org


04/07/2026 ARoosa- Called 419-578-2020, opereator Xfer to VM of Moe Lm.11

🔧 Work Performed
Install FCO86201958, all required tests passed.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243556
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 132.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Apr 30, 8:35 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 191d 19h
⚠️ 5.0 business days
👷
▶
3 Technician Assigned May 6, 2:57 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-05-11T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 6h
📅
Dispatch Scheduled by Heather Williams May 6, 3:42 PM
Scheduled For: 2026-05-13T12:00:00.000+0000
⚠️ 6.0 business days
⏱️
Labor Added May 13, 6:10 PM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
3 2x Labor Added May 13, 6:16 PM
2x Labor Added → 2x Travel Added → Labor Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 112, 115
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Paul Mccormish May 13, 6:22 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 3h, 0m
⏱️
▶
2 Labor Added May 14, 2:18 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 56m
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 55m
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 45m
⚠️ 6.0 business days
💵
Status: Billing Review by Jane Sackett May 22, 11:29 AM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 7d 7h, 0m
🚨 37.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 1:01 PM
From: Billing Correction Needed
To: Ready to Bill
Duration in Previous: 55d 1h
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 14h 58m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
May 13, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03225372 Labor Open 1 $0.00 May 13, 6:10 PM
WL-03225406 Labor Open 1.75 $0.00 May 13, 6:16 PM
WL-03225407 Labor Open 4 $150.00 May 13, 6:16 PM
WL-03225412 Travel Open 112 $0.00 May 13, 6:17 PM
WL-03225413 Travel Open 115 $0.00 May 13, 6:17 PM
WL-03225415 Labor Open 2 $465.00 May 13, 6:18 PM
WL-03226439 Labor Open 0.016666666666667 $114.00 May 14, 2:18 PM

Details