📍 North Shore University Hospital — 300 Community Dr, Manhasset NY, 11030
Jan 30, 2025 → Apr 30, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (166 biz days early)
Active: 188 biz days
Paused: 123 biz days
🕐 Clock stopped: Completed (Apr 30, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸123d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 20, 2026
123 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 20 → Apr 21, 2026
1 business day (counted)
Running total: 181 of ? biz days used
▶ Clock Running
Status: On Hold
Apr 21 → Apr 27, 2026
4 business days (counted)
Running total: 185 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 185 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 185 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 27 → Apr 28, 2026
1 business day (counted)
Running total: 186 of ? biz days used
▶ Clock Running
Status: Completed
Apr 28 → Apr 30, 2026
2 business days (counted)
Running total: 188 of ? biz days used
▶ Clock Running
Status: Incomplete
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 188 of ? biz days used
Created: Jan 31, 2025Completed: Apr 30, 2026
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 31 → Jan 31
Created
▶ Running
0
0
Jan 31 → Oct 20
On Hold
▶ Running
180
180
Oct 20 → Apr 20
Ready for Release
⏸ Paused
123
—
Apr 20 → Apr 21
Ready for Scheduling
▶ Running
1
181
Apr 21 → Apr 27
On Hold
▶ Running
4
185
Apr 27 → Apr 27
Scheduled
▶ Running
0
185
Apr 27 → Apr 27
Tech On Site
▶ Running
0
185
Apr 27 → Apr 28
Scheduled
▶ Running
1
186
Apr 28 → Apr 30
Completed
▶ Running
2
188
Apr 30 → Apr 30
Incomplete
▶ Running
0
188
Dispatch1.0d
Holding309.9d (excluded)
Coordinators3.3d
Field Work3.0d
Incomplete0.6d (excluded)
Billing1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
309.9 days
Coordinators
3.3 days
Over SLA
Field Work
3.0 days
Over SLA
Incomplete(excluded from total)
0.6 days
Billing
1.4 days
Over SLA
Created: Jan 31, 2025
Due: Dec 31, 2026
Completed: Apr 30, 2026 (245 days early)
📅
312.0 daysTotal Age
⏱️
181.0d in On HoldLongest Stage
🔄
14 transitionsStatus Changes
⚠️
5.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay181.0 days stuck in "On Hold"
⏱️
Total Delay5.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
186.0d
Ready for Release
123.9d
Ready for Scheduling
1.2d / 1.0d SLA
Scheduled
2.1d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
3.0d / 1.0d SLA
Incomplete
0.6d
Closed
3.8d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/27/2026Anuovo emailed ANR to Omar. waiting for signature
04/20/2026 MHamersley - this SN DE43805706 is not on list that Omar sent for his inventory; attached email to WO
01/27/2026 RArnold - device on this case is not on the list that Omar sent but there are others on his list that are affected.
12/22/2025 YEspino Recieved an email back from Omar with a list of devices that they have onsite that could be affected. Was responded back by Rebecca advising that she would scrub the list to see which ones do have recalls and which don't and then would advise him when it is done.
12/08/2025 MHamersley -called 929-509-9048, spoke to Omar, he said he has several G7m Gas Modules, he will include those SNs in email reply; sent email: odewidar@northwell.edu
11/06/2025 YEspino Called 914-424-8117 to speak to Walkirira to verify the device in question. Was unable to speak to them. Was asked to record my name and before i could do so the call was dropped.
11/06/2025 YEspino Called 718-470-3406 to speak to Wally over the device in question. Was unable to speak to him so i left a message.
10/21/2025 YEspino Called 914-424-8117 to speak to Walkirira Buckenberger to verify the device in question. Was unable to speak to them or leave a message because it went straight to vm and no mailbox was avaliable.
10/21/2025 YEspino Called 718-470-3406 to speak to Wally Onigemo to verify the device in question. Was unable to speak to him or leave a message.
🔧Work Performed
ANR
🔍Technician Findings
ANR
⚠️Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞Call Description
FCO86201958
📧
Email_Response Confirmed
Completed Apr 20, 2026
04/20/2026 MHamersley - this SN DE43805706 is not on list that Omar sent for his inventory; attached email to WO
📧
Email: Philips Field Safety Notice - FCO86201958- IntelliVue G7m - North Shore University Hospital - Manhasset, NY - WO-10140548
Completed Dec 8, 2025
To: odewidar@northwell.edu
CC: central.scheduling@emsar.com; rebecca.arnold@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: FSN86201958C_Important Product Notice to Customer.pdf
Subject: Philips Field Safety Notice - FCO86201958- IntelliVue G7m - North Shore University Hospital - Manhasset, NY - WO-10140548
Body:
Hi Omar,
Thank you for taking my call today. As discussed, I am reaching out regarding a Field Safety Notice issued by Philips for the 866173 IntelliVue G7m. Philips has rel
📧
Live Call_Followed Up With Email
Completed Dec 8, 2025
12/08/2025 MHamersley -called 929-509-9048, spoke to Omar, he said he has several G7m Gas Modules, he included those SNs in email reply; sent email: odewidar@northwell.edu
📞
Live Call_No Answer Unable to Leave Message
Completed Nov 6, 2025
11/06/2025 YEspino Called 914-424-8117 to speak to Walkirira to verify the device in question. Was unable to speak to them. Was asked to record my name and before i could do so the call was dropped.
📞
Live Call_ Left Message
Completed Nov 6, 2025
11/06/2025 YEspino Called 718-470-3406 to speak to Wally over the device in question. Was unable to speak to him so i left a message.
📞
Live Call_No Answer Unable to Leave Message
Completed Oct 21, 2025
10/21/2025 YEspino Called 914-424-8117 to speak to Walkirira Buckenberger to verify the device in question. Was unable to speak to them or leave a message because it went straight to vm and no mailbox was avaliable.
📞
Live Call_No Answer Unable to Leave Message
Completed Oct 21, 2025
10/21/2025 YEspino Called 718-470-3406 to speak to Wally Onigemo to verify the device in question. Was unable to speak to him or leave a message.
📅
WO-01243558 - FCO - DD: 12/31/2026 - - IntelliVue G7m - Manhasset - North Shore University Hospital
Apr 27, 2026 12:00pm – 5:00pm
Work Order: WO-01243558
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-10140548
Location: North Shore University Hospital
Address: 300 Community Dr, Manhasset, NY 11030
Manufacturer: Philips
Model #: IntelliVue G7m
Serial #: DE43805706
Contact Name: Omar Dewidar
Contact Phone: 929-509-9048
Con
EXCEL_X
Philips IntelliVue G7m Inventory (all sites)
Apr 20, 2026
MSG
Re EXTERNAL Philips Field Safety Notice - FCO86201958- IntelliVue G7m - North Shore University Hospital - Manhasset NY - WO-10140548
Apr 20, 2026
Timeline
📋
Work Order Created Jan 30, 9:42 PM
Work Order:WO-01243558
Type:FCO
Priority:PC
⏸️
Status: On Hold by Diana CoxJan 31, 10:21 AM
From:Entered
To:On Hold
Duration in Previous:12h 39m
🚨181.0 business days
✅
Status: Ready for Release by Mandy NewmanOct 20, 1:08 PM
From:On Hold
To:Ready for Release
Duration in Previous:262d 1h
🚨124.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyApr 20, 6:21 PM