Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243564 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Community Surgery Center Hamilton — 9700 E 146th St, Noblesville IN, 46060

Jan 30, 2025 → May 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (157 biz days early)
Active: 286 biz days
Paused: 34 biz days
🕐 Clock stopped: Invoiced (May 13, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Dec 10, 2025
34 business days (not counted)
46d
▶ Clock Running
Status: Ready for Scheduling
Dec 10 → Feb 18, 2026
46 business days (counted)
Running total: 226 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Mar 4, 2026
10 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Entered
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 237 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 237 of ? biz days used
▶ Clock Running
Status: Completed
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 238 of ? biz days used
48d
▶ Clock Running
Status: Incomplete
Mar 6 → May 13, 2026
48 business days (counted)
Running total: 286 of ? biz days used
Created: Jan 31, 2025 Invoiced: May 13, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Dec 10 Ready for Release ⏸ Paused 34 —
Dec 10 → Feb 18 Ready for Scheduling ▶ Running 46 226
Feb 18 → Mar 4 Scheduled ▶ Running 10 236
Mar 4 → Mar 4 Entered ▶ Running 0 236
Mar 4 → Mar 5 Scheduled ▶ Running 1 237
Mar 5 → Mar 5 Tech On Site ▶ Running 0 237
Mar 5 → Mar 6 Completed ▶ Running 1 238
Mar 6 → May 13 Incomplete ▶ Running 48 286
Dispatch 1.0d
Holding 215.9d (excluded)
Coordinators 59.3d
Field Work 0.9d
Incomplete 48.1d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
215.9 days
Coordinators
59.3 days
Over SLA
Field Work
0.9 days
Incomplete (excluded from total)
48.1 days
Billing
1.3 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: May 13, 2026 (232 days early)
📅
320.1 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
12 transitions Status Changes
⚠️
56.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 56.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
34.9d
Ready for Scheduling
46.9d / 1.0d SLA
Scheduled
12.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Incomplete
48.1d
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/13/2026 SRobinson- Created follow up WO as requested. (WO-01374159)

02/18/2026 DMalloy - Dispatched to FSE Jackson per Fady 


02/13/2026 RFosbury called 317-621-3590 and spoke to Melissa. She stated Fady M is shipping her the parts and they will swap them out themselves.

01/27/2026 MHamersley - waiting for FSE & device availability to schedule


12/10/2025 MHamersley - recd email from Melissa confirming DE43811498, DE43811320, DE43811488 and included DE43811601 (not on our list)


12/08/2025 MHamersley - recd call from Melissa, 317-621-3500, Location address is correct; FSE Cred: Green Security; sent email: mhufford@ecommunity.com


12/08/2025 MHamersley - called 317-621-3500, xfer to Melissa Hufford, call went to VM/LM


12/05/2025 MHamersley - called (317) 621-3500, office is closed, left VM


10/21/2025 MKlose called (317) 621-3500. office was closed. 

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243564
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 35.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 10, 11:58 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 50d 23h
🚨 47.0 business days
👷
▶
4 Technician Assigned Feb 18, 10:30 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-18T05:00:00.000+0000, 2026-02-18T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 69d 22h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-20T00:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Feb 18, 12:44 PM
Scheduled For: 2026-02-20T13:00:00.000+0000
💵
Expenses Added Feb 18, 5:02 PM
Type: Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Deon Malloy Feb 19, 8:38 AM
Scheduled For: 2026-02-27T13:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Deon Malloy Mar 2, 8:42 AM
Scheduled For: 2026-03-06T13:00:00.000+0000
⏳ 3.0 business days
🆕
▶
3 Status: Entered Mar 4, 4:00 PM
Status: Entered → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-03-05T00:00:00.000+0000, 2026-03-05T05:00:00.000+0000, 2026-03-05T13:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Bennet O Dartey
🔧
Status: Tech On Site by Bennet Dartey Mar 5, 1:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21h 15m
⏱️
▶
2 2x Labor Added Mar 5, 6:43 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Bennet Dartey
From: Tech On Site
To: Completed
Duration in Previous: 5h 28m
🚗
Travel Added Mar 5, 6:59 PM
Type: Travel
Status: Open
Qty: 180
⚠️
Status: Incomplete by Bennet Dartey Mar 5, 8:20 PM
From: Completed
To: Incomplete
Duration in Previous: 1h 35m
🚨 48.5 business days
🏁
Status: Closed by Bennet Dartey May 12, 8:56 PM
From: Incomplete
To: Closed
Duration in Previous: 67d 23h
⏳ 2.4 business days
⏱️
▶
2 Labor Added May 14, 12:46 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 23m
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 47m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 46.9 business days (threshold: 1.0 business days)
Exceeded by 45.9 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Mar 5, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03110850 Expenses Open 1 $0.00 Feb 18, 5:02 PM
WL-03132457 Labor Open 3 $465.00 Mar 5, 6:43 PM
WL-03132458 Labor Open 2 $142.50 Mar 5, 6:43 PM
WL-03132534 Travel Open 180 $0.00 Mar 5, 6:59 PM
WL-03226247 Labor Open 0.016666666666667 $114.00 May 14, 12:46 PM

Details