📍 St Luke’s Hospital Duluth — 915 E 1st St, Duluth MN, 55805
Jan 30, 2025 → Sep 9, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (76 biz days early)
Active: 265 biz days
Paused: 136 biz days
🕐 Clock stopped: Completed (Sep 9, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸136d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 7, 2026
136 business days (not counted)
83d
▶ Clock Running
Status: Ready for Scheduling
May 7 → Sep 4, 2026
83 business days (counted)
Running total: 263 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 9, 2026
2 business days (counted)
Running total: 265 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2026
0 business days (counted)
Running total: 265 of ? biz days used
Created: Jan 31, 2025Completed: Sep 9, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 31 → Jan 31
Created
▶ Running
0
0
Jan 31 → Oct 20
On Hold
▶ Running
180
180
Oct 20 → May 7
Ready for Release
⏸ Paused
136
—
May 7 → Sep 4
Ready for Scheduling
▶ Running
83
263
Sep 4 → Sep 9
Scheduled
▶ Running
2
265
Sep 9 → Sep 9
Tech On Site
▶ Running
0
265
Dispatch1.0d
Holding317.9d (excluded)
Coordinators86.2d
Field Work0.7d
Billing1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
317.9 days
Coordinators
86.2 days
Over SLA
Field Work
0.7 days
Billing
1.5 days
Over SLA
Created: Jan 31, 2025
Due: Dec 31, 2026
Completed: Sep 10, 2026 (112 days early)
📅
402.0 daysTotal Age
⏱️
181.0d in On HoldLongest Stage
🔄
9 transitionsStatus Changes
⚠️
89.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 629 days old
🚨
Primary Delay181.0 days stuck in "On Hold"
⏱️
Total Delay89.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
136.9d
Ready for Scheduling
83.8d / 1.0d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
6.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/08/2026 HWilliams - Moved the schedule date up to 9/9/26 per Fady.
09/04/2026 HWilliams - Called (218) 249-6018 Spoke with John to schedule FSE @ Bennet for remediation on 9/14/26. Dispatched FSE and will FU with email. John.Laine@aspirus.org
08/28/2026 YEspino Per Planner (HWilliams) will get with Tom to see who and when to send FSE to site.
08/19/2026: ARoosa - scheduling on hold due to parts on back order.
06/24/2026 ARoosa - Sent fu email to John Laine letting him know that the planner has asked me to reach out and make him aware that she will be reaching out soon to schedule remediation and apologize for delay.
05/07/2026 ARoosa - Recvd. email from John Laine <John.Laine@aspirus.org> Stating ( We can schedule this at anytime that works for you. We are not using most of our units at this time so we should have access to them. Please let me know Date that you will be here.) Sent reply and looped in planner to make sure she sees this is ready.
05/07/2026 ARoosa - Sent fu email to john.laine@aspirus.org asking about devices in question.
04/28/2026 ARoosa - Sent fu email to john.laine@aspirus.org about devices in question
04/21/2026: ARoosa - Called 218-249-5555, Xfer to biomed, Spoke to John and he asked me to email list to him at john.laine@aspirus.org
🔧Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍Technician Findings
N/A
⚠️Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞Call Description
FCO86201958
📋
Outbound to +12182496018
Completed Sep 4, 2026
09/04/2026 HWilliams - Called (218) 249-6018 Spoke with John to schedule FSE @ Bennet for remediation on 9/14/26. Dispatched FSE and will FU with email. John.Laine@aspirus.org
📧
Email
Completed Jun 24, 2026
06/24/2026 ARoosa - Sent fu email to John Laine letting him know that the planner has asked me to reach out and make him aware that she will be reaching out soon to schedule remediation and apologize for delay.
📧
Email
Completed May 7, 2026
05/07/2026 ARoosa - Sent fu email to john.laine@aspirus.org asking about devices in question.
📧
Email
Completed Apr 28, 2026
04/28/2026 ARoosa - Sent fu email to john.laine@aspirus.org about devices in question
📧
Email: Philips Field Safety Notice - FCO86201958- IntelliVue G7m - St Luke’s Hospital Duluth - Duluth, MN - WO-07603479
Completed Apr 21, 2026
To: john.laine@aspirus.org
CC: angela.roosa@emsar.com; heather.williams@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: FSN86201958C_Important Product Notice to Customer.pdf
Subject: Philips Field Safety Notice - FCO86201958- IntelliVue G7m - St Luke’s Hospital Duluth - Duluth, MN - WO-07603479
Body:
Hello John,
Thank you for taking my call today. As discussed, I am reaching out regarding a Field Safety Notice issued by Philips for the 866173 IntelliVue G7m. Philips has release
📧
Live Call_Followed Up With Email
Completed Apr 21, 2026
04/21/2026: ARoosa - Called 218-249-5555, Xfer to biomed, Spoke to John and he asked me to email list to him at john.laine@aspirus.org