Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243565 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Luke’s Hospital Duluth — 915 E 1st St, Duluth MN, 55805

Jan 30, 2025 → Present

🟡 At Risk
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 248 biz days
Paused: 136 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸136d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 7, 2026
136 business days (not counted)
68d
▶ Clock Running
Status: Ready for Scheduling
May 7 → Aug 15, 2026
68 business days (counted)
Running total: 248 of ? biz days used
Created: Jan 31, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 7 Ready for Release ⏸ Paused 136 —
May 7 → Aug 15 Ready for Scheduling ▶ Running 68 248
Dispatch 1.0d
Holding 317.9d (excluded)
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
317.9 days
Created: Jan 31, 2025 Due: Dec 31, 2026 (138 days left)
📅
385.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Ready for Scheduling • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
136.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2026 ARoosa - Sent fu email to John Laine letting him know that the planner has asked me to reach out and make him aware that she will be reaching out soon to schedule remediation and apologize for delay.

05/07/2026 ARoosa - Recvd. email from John Laine <John.Laine@aspirus.org> Stating ( We can schedule this at anytime that works for you. We are not using most of our units at this time so we should have access to them. Please let me know Date that you will be here.) Sent reply and looped in planner to make sure she sees this is ready.


05/07/2026 ARoosa - Sent fu email to john.laine@aspirus.org asking about devices in question.

04/28/2026 ARoosa - Sent fu email to john.laine@aspirus.org about devices in question


04/21/2026: ARoosa - Called 218-249-5555, Xfer to biomed, Spoke to John and he asked me to email list to him at john.laine@aspirus.org

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243565
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 137.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 7, 1:54 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 199d 0h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 30, 9:42 PM
Invoice #
N/A

Details