Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243566 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Montefiore Medical Center MosesCampus — 111 E 210th St, Bronx NY, 10467

Jan 30, 2025 → Apr 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (175 biz days early)
Active: 191 biz days
Paused: 111 biz days
🕐 Clock stopped: Completed (Apr 19, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸111d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 2, 2026
111 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 15, 2026
9 business days (counted)
Running total: 189 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 15 → Apr 19, 2026
2 business days (counted)
Running total: 191 of ? biz days used
Created: Jan 31, 2025 Completed: Apr 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 2 Ready for Release ⏸ Paused 111 —
Apr 2 → Apr 15 Scheduled ▶ Running 9 189
Apr 15 → Apr 19 Tech On Site ▶ Running 2 191
Dispatch 1.0d
Holding 292.9d (excluded)
Coordinators 10.0d
Field Work 2.4d
Billing 0.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
292.9 days
Coordinators
10.0 days
Over SLA
Field Work
2.4 days
Over SLA
Billing
0.0 days
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Apr 19, 2026 (256 days early)
📅
303.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
12.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 15, 2026
Visit 2 Apr 18, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 12.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
111.9d
Scheduled
10.0d / 2.0d SLA
Tech On Site
2.4d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/02/2026 called 917-359-7436; spoke to Andrew Nembhar, Anembhar@montefiore.org He confirmed Carlos April 8th 


04/02/2026 mklose called 718-920-4265, spoke to Jennifer; she adv for New Rochelle campus call - Mike 914-819-3917. for Moses Campus contact -anembhar@montefiore.org Andrew Nembhar 917-359-7436


02/10/2026 RArnold -Will schedule when FSE is available

01/09/2026 RArnold -Will schedule when FSE is available

12/05/2025 RArnold - Reviewing list sent from POC


10/21/2025 RArnold- Anthony sent list. Will need review.


09/25/2025 mklose sent email anthony.aversa@phillips.com , dudley.marshall@philips.com.


08/13/2025 RArnold - Emailed Antony Aversa to assist with Montefiore network. Anthony.Aversa@philips.com


07/23/2025 YEspino Called 718-741-2387 to speak to Tamisha Walker to verify the 23 devices in question. Was unable to speak to her or leave a message.


07/23/2025 YEspino Called 718-920-5481 to speak to Lamar Duncan to verify the 23 devices in question. Was unable to speak to anybody or leave a message. This number is for pediatrics.

🔧 Work Performed
Drop of G7 for processing .
🔍 Technician Findings
Drop of G7 for processing .
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243566
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 112.0 business days
👷
▶
3 Technician Assigned Apr 2, 10:52 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-08T17:00:00.000+0000, 2026-04-08T16:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 163d 21h
⚠️ 6.0 business days
📅
Dispatch Scheduled by Megan Klose Apr 9, 9:15 AM
Scheduled For: 2026-04-29T16:00:00.000+0000, 2026-04-29T12:00:00.000+0000
📅
Dispatch Scheduled by Megan Klose Apr 10, 8:46 AM
Scheduled For: 2026-04-15T12:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Carlos Puebla Apr 15, 4:42 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 5h
⏱️
5x Labor Added Apr 15, 4:55 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 15
⏱️
Labor Added Apr 15, 5:01 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.9 business days
⏱️
▶
2 Labor Added Apr 18, 1:21 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Apr 18, 9:36 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Carlos Puebla Apr 18, 9:58 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3d 5h, 0m
⏳ 4.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 23, 10:37 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 12h
📄
▶
2 Status: Ready to Bill Apr 23, 3:23 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🚨 23.0 business days
🧾
Invoice Created May 26, 7:42 AM
Invoice Number: SM-259961

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Tech On Site
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Apr 15, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
SM-259961

Work Details (9)

Name Type Status Qty Amount Date
WL-03187395 Labor Open 1.5 $0.00 Apr 15, 4:55 PM
WL-03187398 Expenses Open 1 $0.00 Apr 15, 4:55 PM
WL-03187399 Expenses Open 1 $0.00 Apr 15, 4:55 PM
WL-03187400 Travel Open 15 $0.00 Apr 15, 4:55 PM
WL-03187401 Travel Open 15 $0.00 Apr 15, 4:55 PM
WL-03187414 Labor Open 0.5 $0.00 Apr 15, 5:01 PM
WL-03191869 Labor Open 0.5 $0.00 Apr 18, 1:21 PM
WL-03191870 Labor Open 0.5 $0.00 Apr 18, 1:22 PM
WL-03191997 Labor Open 0.5 $0.00 Apr 18, 9:36 PM

Details