Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243567 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Fremont Area Medical — 840 29th St, Fremont NE, 68025

Jan 30, 2025 → Sep 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (62 biz days early)
Active: 276 biz days
Paused: 139 biz days
🕐 Clock stopped: Completed (Sep 29, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸139d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 12, 2026
139 business days (not counted)
80d
▶ Clock Running
Status: Ready for Scheduling
May 12 → Sep 4, 2026
80 business days (counted)
Running total: 260 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 29, 2026
16 business days (counted)
Running total: 276 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 29 → Sep 29, 2026
0 business days (counted)
Running total: 276 of ? biz days used
Created: Jan 31, 2025 Completed: Sep 29, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 12 Ready for Release ⏸ Paused 139 —
May 12 → Sep 4 Ready for Scheduling ▶ Running 80 260
Sep 4 → Sep 29 Scheduled ▶ Running 16 276
Sep 29 → Sep 29 Tech On Site ▶ Running 0 276
Dispatch 1.0d
Holding 320.9d (excluded)
Coordinators 97.1d
Field Work 0.7d
Billing 1.7d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
320.9 days
Coordinators
97.1 days
Over SLA
Field Work
0.7 days
Billing
1.7 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Sep 29, 2026 (93 days early)
📅
416.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
96.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 629 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 96.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
139.9d
Ready for Scheduling
80.7d / 1.0d SLA
Scheduled
16.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/06/2026 MNewman - 3 devices were completed, but only billed for 1 labor and 2 travels. Need to correct to bill for 3 Planner, 3 Travel, 3 Labor.

09/23/2026 RArnold - Called 785-236-9395 for Tyler to reschedule Bennet for 09/29. He confirmed.


09/15/2026 HWilliams - Rcvd call from Tyler, he never rcvd email, FU with email confirming sched date of 9/28/26.

tyler.tryon@trimedx.com

Timothy.Stephens@trimedx.com

Ed.Glenn@trimedx.com


09/15/2026 Rbailey - Rcvd call from 816.774.4601 Tyler Tryon. He was following up concerning the email. We confirmed the Address and 3 devices


09/04/2026 HWilliams - Called 785-236-9395 VM/LM to schedule FSE @ Bennet for remediation on Sept 28. Dispatched FSE and will FU with email. 

tyler.tryon@trimedx.com

Timothy.Stephens@trimedx.com

Ed.Glenn@trimedx.com


08/19/2026 YEspino Reached out to planner HWilliams to ask if she now has a tech that can service this site. Will follow back once an answer is given.


07/15/2026 ARoosa - Sent fu email to Tryon, Tyler <Tyler.Tryon@trimedx.com> and his team giving an update on scheduling letting them know planner should reach out soon to schedule.

06/25/2026 ARoosa -Recvd. email from Tyler Tryon stating he has added Ed Glenn, lead biomed at Frmont and Tj Stephens, Sr Tech for his team to the email due to Tyler being out on military training starting July 3rd, and to please include them in any email traffic so they are aware. I sent reply email thanking Tyler for the information and assured him we will include Glenn, Ed <Ed.Glenn@trimedx.com> & Stephens, TJ <Timothy.Stephens@trimedx.com> in all email.

06/24/2026 ARoosa - Sent fu email to Tyler Tryon letting him know the planner asked me to reach out and update him and let him know she will be reaching out to schedule remediation here soon and apologize for the delay.

05/12/2026 ARoosa - Recvd email from Tyler giving new address for device location. 840 29th st. Fremont NE 68025. Sent reply email to Tyler letting him know Planner will be reaching out to schedule remediation.

05/05/2026 ARoosa - Recvd emaoil from Tyler Tryon stating these 3 devices are located at their Fremont Surgery center and the location is closed on Mondays and would prefer to schedule it on a Monday when they are closed and not in use. He said they use Rep Trax for credentialing but it now has a new name that he can't remember. I sent reply email to Tyler at tyler.tryon@trimedx.com asking him to provide the correct address this equipment is located at

05/04/2026 ARoosa - Sent email to michaela.grydehoej@trimedx.com &

tyler.tryon@trimedx.com about devices in question and to see if either one is still the POC for this location

04/23/2026 MHamersley - called 402-459-2548, Randy Smrcina, Biomedical Equipment Technician, call went to VM/LM; sent email: randy.smrcina@trimedx.com *email bounced*


04/03/2026 MHamersley - called 402-721-1610, xfer to Bio Med, spoke to Gabriala, trimedx, left msg for call back


01/15/2026 MHamersley - called 402-727-3481, line is busy; sent email: ed.glenn@nmhs.org **EMAIL BOUNCED**


12/05/2025 MHamersley - called 402-317-0956, phone disconnected when someone picked up


10/28/2025 MHamersley - called 402-317-0956, call went to Mark's VM/LM; sent email: mschafersman@fremonthealth.com *email Bounced*


M_G7m Gas Module Text DE43810264

M_G7m Gas Module Text DE43810265

M_G7m Gas Module Text DE43810262

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243567
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 140.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 12, 2:33 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 204d 1h
🚨 81.0 business days
👷
▶
3 Technician Assigned Sep 4, 5:01 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-28T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 115d 2h
🚨 12.9 business days
📅
Dispatch Scheduled by Rebecca Arnold Sep 23, 12:06 PM
Scheduled For: 2026-09-29T12:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Bennet Dartey Sep 29, 1:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 24d 20h
⏱️
3x Labor Added Sep 29, 6:32 PM
Type: Labor
Status: Open
Qty: 1, 3
✔️
Status: Completed by Bennet Dartey Sep 29, 6:51 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 43m, 0m
⏳ 2.6 business days
⏱️
Labor Added Oct 1, 12:12 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 1, 12:19 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
📄
Status: Ready to Bill by Timothy Amburgey Oct 1, 2:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 8m
💰
Status: Invoiced by Josh Longway Oct 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 13h 32m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 80.7 business days (threshold: 1.0 business days)
Exceeded by 79.7 business days
Scheduled
Duration: 16.4 business days (threshold: 2.0 business days)
Exceeded by 14.4 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Sep 29, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03406007 Labor Open 1 $155.00 Sep 29, 6:32 PM
WL-03406008 Labor Open 3 $50.00 Sep 29, 6:32 PM
WL-03406009 Labor Open 1 $155.00 Sep 29, 6:32 PM
WL-03408975 Labor Open - $38.00 Oct 1, 12:12 PM

Details