Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243567 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Fremont Area Medical — 840 29th St, Fremont NE, 68025

Jan 30, 2025 → Present

🟡 At Risk
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 245 biz days
Paused: 139 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸139d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 12, 2026
139 business days (not counted)
65d
▶ Clock Running
Status: Ready for Scheduling
May 12 → Aug 15, 2026
65 business days (counted)
Running total: 245 of ? biz days used
Created: Jan 31, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 12 Ready for Release ⏸ Paused 139
May 12 → Aug 15 Ready for Scheduling ▶ Running 65 245
Dispatch 1.0d
Holding 320.9d (excluded)
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
320.9 days
Created: Jan 31, 2025 Due: Dec 31, 2026 (138 days left)
📅
385.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
139.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/15/2026 ARoosa - Sent fu email to Tryon, Tyler <Tyler.Tryon@trimedx.com> and his team giving an update on scheduling letting them know planner should reach out soon to schedule.

06/25/2026 ARoosa -Recvd. email from Tyler Tryon stating he has added Ed Glenn, lead biomed at Frmont and Tj Stephens, Sr Tech for his team to the email due to Tyler being out on military training starting July 3rd, and to please include them in any email traffic so they are aware. I sent reply email thanking Tyler for the information and assured him we will include Glenn, Ed <Ed.Glenn@trimedx.com> & Stephens, TJ <Timothy.Stephens@trimedx.com> in all email.

06/24/2026 ARoosa - Sent fu email to Tyler Tryon letting him know the planner asked me to reach out and update him and let him know she will be reaching out to schedule remediation here soon and apologize for the delay.

05/12/2026 ARoosa - Recvd email from Tyler giving new address for device location. 840 29th st. Fremont NE 68025. Sent reply email to Tyler letting him know Planner will be reaching out to schedule remediation.

05/05/2026 ARoosa - Recvd emaoil from Tyler Tryon stating these 3 devices are located at their Fremont Surgery center and the location is closed on Mondays and would prefer to schedule it on a Monday when they are closed and not in use. He said they use Rep Trax for credentialing but it now has a new name that he can't remember. I sent reply email to Tyler at tyler.tryon@trimedx.com asking him to provide the correct address this equipment is located at

05/04/2026 ARoosa - Sent email to michaela.grydehoej@trimedx.com &

tyler.tryon@trimedx.com about devices in question and to see if either one is still the POC for this location

04/23/2026 MHamersley - called 402-459-2548, Randy Smrcina, Biomedical Equipment Technician, call went to VM/LM; sent email: randy.smrcina@trimedx.com *email bounced*


04/03/2026 MHamersley - called 402-721-1610, xfer to Bio Med, spoke to Gabriala, trimedx, left msg for call back


01/15/2026 MHamersley - called 402-727-3481, line is busy; sent email: ed.glenn@nmhs.org **EMAIL BOUNCED**


12/05/2025 MHamersley - called 402-317-0956, phone disconnected when someone picked up


10/28/2025 MHamersley - called 402-317-0956, call went to Mark's VM/LM; sent email: mschafersman@fremonthealth.com *email Bounced*


M_G7m Gas Module Text DE43810264

M_G7m Gas Module Text DE43810265

M_G7m Gas Module Text DE43810262

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243567
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 140.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 12, 2:33 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 204d 1h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 30, 9:42 PM
Invoice #
N/A

Details