Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 OhioHealth Riverside Methodist — 3535 Olentangy River Rd, Columbus OH, 43214
Jan 30, 2025 → Sep 17, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 31 → Jan 31 | Created | ▶ Running | 0 | 0 |
| Jan 31 → Oct 20 | On Hold | ▶ Running | 180 | 180 |
| Oct 20 → Sep 16 | Ready for Release | ⏸ Paused | 226 | — |
| Sep 16 → Sep 17 | Scheduled | ▶ Running | 1 | 181 |
09/16/2026 HWilliams - Dispatched to FSE Paul for 9/21/26
09/01/2026 YEspino Called 614-566-5243 to speak to Vincent Hampton to verify the devices in question. This is the number for Biomed, was unable to speak to anybody so i left a message and will send an email out to Vincent. Email: vincent.hampton@ohiohealth.com
09/01/2026 YEspino Called 614-788-1606 to speak to Christine Kostin to verify the devices in question. Was able to speak to Sarah from her dept and she advised for me to send her an email because she is currently out on the floor. Email: christine.kostin@ohiohealth.com
07/30/2026 ARoosa - Sent email to ben.kirkendall@ohiohealth.com to see if he will be our poc for 3 Wo's for Ohio Health Riverside WO-01243570, WO-01410504, WO-01411355
06/26/2026 MNewman - Fady sent an email to the biomed team requesting an update on the status of this remediation.
jerry.gundrum@ohiohealth.com
matt.lewandowski@ohiohealth.com
chloe.mincucci@ohiohealth.com
brielle.koenig@ohiohealth.com
Douglas.Chapman@ohiohealth.com
06/24/2026 ARoosa - Per Rebecca she is following up with Fady about contacting the customer.
05/20/2026 ARoosa -Looped Fady in to email so he can reach out to customer to resolve
04/28/2026 ARoosa - Sent email to Jerry explaining I figured out why I believe he was contacted so many times, and asked him if he will be POC for all Ohio Health locations since he is POC for ohio health riverside as well as ohio health distribution center.
04/28/2026: ARoosa - Called 614-566-5000, xfer to biomed, Spoke with Ben told him why I was calling he said hold on just a moment, Jerry came on the line and as I was telling him why I was calling he said very rudely ( let me stop you right there, How many times are you guys gonna call me about the same thing, I've been getting calls about htis for months 3 times a week. I've responded to emails sent list's of my SN's and so on). I apologized to him for any confusion and asked him for his email address so I can research for his prior emails and that if it was ok I will send him another email if I can't find them and he can respond as to what he wants to do because he stated they have been retiring these devices.
04/20/2026: ARoosa - Called 614-566-5000, Xfer to biomed, Spoke to Brea she xfer me to her Mngr. She came back and stated her Mngr was on the floor and could take my info and have him return my call and once I told her what recall was for she said she may just pass it on to their O.R biomed tech.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03385528 | Labor | Open | 2 | $150.00 | Sep 16, 6:19 PM |
| WL-03385529 | Labor | Open | 3.5 | $465.00 | Sep 16, 6:19 PM |
| WL-03385530 | Travel | Open | 212 | $0.00 | Sep 16, 6:19 PM |
| WL-03387562 | Labor | Open | 0.5 | $0.00 | Sep 17, 4:37 PM |
| WL-03394598 | Labor | Open | - | $114.00 | Sep 22, 4:15 PM |