Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243572 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Hendricks Regional Health — 1000 E Main St, Danville IN, 46122

Jan 30, 2025 → Aug 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (96 biz days early)
Active: 237 biz days
Paused: 144 biz days
🕐 Clock stopped: Completed (Aug 11, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸144d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 19, 2026
144 business days (not counted)
42d
▶ Clock Running
Status: Ready for Scheduling
May 19 → Jul 21, 2026
42 business days (counted)
Running total: 222 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 21 → Aug 11, 2026
15 business days (counted)
Running total: 237 of ? biz days used
Created: Jan 31, 2025 Completed: Aug 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 19 Ready for Release ⏸ Paused 144
May 19 → Jul 21 Ready for Scheduling ▶ Running 42 222
Jul 21 → Aug 11 Scheduled ▶ Running 15 237
Dispatch 1.0d
Holding 325.9d (excluded)
Coordinators 57.6d
Field Work 3.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
325.9 days
Coordinators
57.6 days
Over SLA
Field Work
3.0 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Aug 13, 2026 (140 days early)
📅
384.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
6 transitions Status Changes
⚠️
57.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Closed • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 57.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
144.9d
Ready for Scheduling
42.7d / 1.0d SLA
Scheduled
14.9d / 2.0d SLA
Completed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/06/2026 HWilliams - Called 317-745-4451, xfer to Marissa, VM/LM. Per Tom having Jackson go onsite on 8/10/26 to try to get remediations completed. FU with emal. mrowe@renovo1.com


08/04/2026 HWilliams - Called 317-745-4451, xfer to new biomed Jenny who gave info for Marissa Rowe mrowe@renovo1.com. FU with email to Marissa.


***Trimedx is no longer the biomed for this site as of 7/31/26***


07/30/2026 HWilliams - Called Brent 317-601-4230 and Codjo 765-577-1545 and left VM advising FSE Jackson is currently on his way to their location and asked for them to please call him or me. Sent email as FU with the same information. codjo.koudahoua@trimedx.com and bafox@hendricks.org


07/21/2026 HWilliams - Sched FSE Jackson for 7/28/26


07/13/2026 HWilliams - Sent FU email to try to get this scheduled.


07/01/2026 HWilliams - Called 317-601-4230, VM/LM. FU with email proposing 7/20/26 for remediation of devices. bafox@hendricks.org

codjo.koudahoua@trimedx.com


07/01/2026 HWilliams - Called 765-577-1545 and spoke with Codjo, he is off today and advised me to call him back on Monday or call Brent Fox 317-601-4230 at the location to schedule.


06/24/2026 ARoosa - Sent fu email to Koudahoua, Codjo <codjo.koudahoua@trimedx.com> letting himv know the planner asked me to reach out and update him and let him know she will be reaching out to schedule remediation here soon and apologize for the delay.

05/14/2026 ARoosa - Recvd email from Codjo stating they have all these devices and all are perfectly functioning. I sent a reply email to him thanking him for confirming and letting him know a planner will be reaching out to schedule.


05/08/2026 ARoosa - Recvd. email from Koudahoua, Codjo <codjo.koudahoua@trimedx.com> Replying that he is working on it. Sent reply back thanking him for his reply, and that we lookforward to hearing back once he has located devices.

05/08/2026 ARoosa - Sent fu email to codjo.koudahoua@trimedx.com asking about devices in question

05/01/2026 ARoosa - Sent email to codjo.koudahoua@trimedx.com contact found in Philips, To see if he is POC for this location still and ask about device

04/23/2026: ARoosa - Called 317-745-4451, Xfer to biomed, Xfer to trimedx operator took info to send to site Mngr. at this location.



04/23/2026 MHamersley - called 317-601-4230, call went to Vm/Lm; email: Brent.Fox@trimedx.com 


04/03/2026 MHamersley - called 317-601-4230, call went to VM/LM; sent f/u email: Brent.Fox@trimedx.com 


01/15/2026 MHamersley - called 317-601-4230, call went to VM/LM; sent f/u email: Brent.Fox@trimedx.com & bafox@hendricks.org


12/03/2025 MHamersley - called 317-601-4230, call went to Brent's VM/LM; sent email: bafox@hendricks.org


10/22/2025 Mklose sent email to Brent.fox@trimedx.com.


10/21/2025 MKlose called (317) 745-4451; xfer to 

Biomed, Destiny, Trimedx. Will have a tech reach out. 

🔧 Work Performed
Devices swapped as per FCO86201958 specifications.
🔍 Technician Findings
Devices serviced
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243572
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 145.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 19, 2:47 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 211d 1h
🚨 43.0 business days
🗓️
3 Status: Scheduled Jul 21, 2:10 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: Jackson Reeves
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-07-27T12:00:00.000+0000
3.0 business days
📅
Dispatch Scheduled by Heather Williams Jul 23, 11:46 AM
Scheduled For: 2026-07-28T12:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Heather Williams Aug 3, 3:10 PM
Scheduled For: 2026-08-17T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Heather Williams Aug 7, 3:15 PM
Scheduled For: 2026-08-10T12:00:00.000+0000
2.0 business days
⏱️
8x Labor Added Aug 10, 9:02 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 4.25, 0.25, 1.25, 70, 8, 65
✔️
Status: Completed by Jackson Reeves Aug 10, 9:36 PM
From: Scheduled
To: Completed
Duration in Previous: 20d 7h
3.3 business days
🏁
Status: Closed by Jackson Reeves Aug 13, 4:38 PM
From: Completed
To: Closed
Duration in Previous: 2d 19h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 42.7 business days (threshold: 1.0 business days)
Exceeded by 41.7 business days
Scheduled
Duration: 14.9 business days (threshold: 2.0 business days)
Exceeded by 12.9 business days
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Aug 10, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03329026 Labor Open 1.75 $0.00 Aug 10, 9:02 PM
WL-03329027 Labor Open 4.25 $550.00 Aug 10, 9:02 PM
WL-03329028 Labor Open 0.25 $0.00 Aug 10, 9:02 PM
WL-03329029 Labor Open 1.25 $250.00 Aug 10, 9:02 PM
WL-03329030 Labor Open 1.75 $2,480.00 Aug 10, 9:02 PM
WL-03329031 Travel Open 70 $0.00 Aug 10, 9:02 PM
WL-03329032 Travel Open 8 $0.00 Aug 10, 9:02 PM
WL-03329033 Travel Open 65 $0.00 Aug 10, 9:02 PM

Details