Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243573 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Kettering Medical Center — 3535 Southern Blvd, Kettering OH, 45429

Jan 30, 2025 → Jul 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (105 biz days early)
Active: 248 biz days
Paused: 124 biz days
🕐 Clock stopped: Completed (Jul 29, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸124d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 21, 2026
124 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 21 → Apr 30, 2026
7 business days (counted)
Running total: 187 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 187 of ? biz days used
▶ Clock Running
Status: Entered
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 187 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 30 → May 28, 2026
19 business days (counted)
Running total: 206 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
May 28 → Jul 29, 2026
42 business days (counted)
Running total: 248 of ? biz days used
Created: Jan 31, 2025 Completed: Jul 29, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 21 Ready for Release ⏸ Paused 124 —
Apr 21 → Apr 30 Ready for Scheduling ▶ Running 7 187
Apr 30 → Apr 30 Scheduled ▶ Running 0 187
Apr 30 → Apr 30 Entered ▶ Running 0 187
Apr 30 → May 28 Ready for Scheduling ▶ Running 19 206
May 28 → Jul 29 Scheduled ▶ Running 42 248
Dispatch 1.0d
Holding 305.9d (excluded)
Coordinators 70.1d
Field Work 0.0d
Billing 1.7d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
305.9 days
Coordinators
70.1 days
Over SLA
Field Work
0.0 days
Billing
1.7 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jul 29, 2026 (155 days early)
📅
373.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
14 transitions Status Changes
⚠️
68.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 68.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
124.9d
Ready for Scheduling
27.1d / 1.0d SLA
Scheduled
43.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
07e-Partial Project
5.6d
WO Correction Needed
0.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/27/2026 HWilliams - Updated sched date to today through Friday per FSE Pal request


07/21/2026 HWilliams - Moved to 7/28/26


06/24/2026 HWilliams - Sent email to POC advising due to delay in receiving parts we are moving this to 7/16/26 and dispatched FSE  


06/12/2026- HWilliams - Resched FSE Paul for 6/26/26


05/28/2026 HWilliams - Called 937-298-4331, xfer to Bryon on biomed and he will be ooo until 6/15/26. Agreed on 6/17/26 for FSE Paul to be onsite to complete remediation of the devices and FU with email for confirmation. 

bryon.blake@ketteringhealth.org


04/30/2026 HWilliams - Recvd email from Byron stating he will be OOO until 5/11/26 and 5/5/26 won't work. Sent email back asking for a good date for FSE to come onsite and removing from FSE schedule.

bryon.blake@ketteringhealth.org


04/30/2026 HWilliams - Replied to confirmation email and dispatched FSE Paul to complete remediation on 5/5/26. bryon.blake@ketteringhealth.org


04/21/2026 ARoosa - Recvd. email from Bryon Blake stating all devices except for DE43811713 and DE43811629, are at Kettering Health Main Campus, 3535 Southern Blvd., Kettering Oh, 45429. The two devices that are no longer here have been retired and removed from service.


04/17/2026: ARoosa - Called 937-298-4331, xfer to biomed, spoke to Domonic who xfer me to Bryon. Bryon asked me to send him an email so he can verify SN. email sent to bryon.blake@ketteringhealth.org

🔧 Work Performed
Install FCO86201958, all required tests passed.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243573
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 125.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Apr 21, 2:21 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 183d 1h
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Apr 30, 3:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-05-05T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 9d 0h
🆕
Status: Entered by Heather Williams Apr 30, 4:50 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 1h 42m, 0m
🚨 19.9 business days
🗓️
▶
3 Status: Scheduled May 28, 1:32 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: Paul Mccormish
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-06-17T12:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Heather Williams Jun 11, 4:18 PM
Scheduled For: 2026-06-26T12:00:00.000+0000
📅
Dispatch Scheduled by Heather Williams Jun 11, 4:24 PM
Scheduled For: 2026-06-17T12:00:00.000+0000
📅
Dispatch Scheduled by Heather Williams Jun 12, 10:57 AM
Scheduled For: 2026-06-26T12:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Heather Williams Jun 24, 4:39 PM
Scheduled For: 2026-07-10T12:00:00.000+0000
📅
Dispatch Scheduled by Heather Williams Jun 24, 5:23 PM
Scheduled For: 2026-07-16T12:00:00.000+0000
🚨 18.8 business days
📅
Dispatch Scheduled by Heather Williams Jul 21, 1:40 PM
Scheduled For: 2026-07-28T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Heather Williams Jul 27, 10:29 AM
Scheduled For: 2026-07-27T12:00:00.000+0000
⏱️
5x Labor Added Jul 27, 4:28 PM
Type: Labor, Travel
Status: Open
Qty: 3, 4, 121, 124
⏳ 2.9 business days
✔️
▶
2 Status: Completed Jul 29, 8:27 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Paul Mccormish
From: Completed
To: Closed
Duration in Previous: 2m
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 29, 12:30 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4h 0m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Jul 30, 3:34 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 3h
🏁
Status: Closed by Paul Mccormish Jul 30, 6:14 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2h 40m
⏳ 2.7 business days
⏱️
▶
2 Labor Added Aug 3, 2:40 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 20h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days
Ready for Scheduling
Duration: 19.4 business days (threshold: 1.0 business days)
Exceeded by 18.4 business days
Scheduled
Duration: 42.8 business days (threshold: 2.0 business days)
Exceeded by 40.8 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Jul 27, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03309050 Labor Open 3 $775.00 Jul 27, 4:28 PM
WL-03309051 Labor Open 4 $250.00 Jul 27, 4:28 PM
WL-03309052 Labor Open 3 $0.00 Jul 27, 4:28 PM
WL-03309053 Travel Open 121 $0.00 Jul 27, 4:28 PM
WL-03309054 Travel Open 124 $0.00 Jul 27, 4:28 PM
WL-03318559 Labor Open - $190.00 Aug 3, 2:40 PM

Details