Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243576 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Montefiore Medical Center — 3415 Bainbridge Ave, Bronx NY, 10467

Jan 30, 2025 → May 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (160 biz days early)
Active: 189 biz days
Paused: 128 biz days
🕐 Clock stopped: Completed (May 10, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸128d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 27, 2026
128 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 180 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 27 → Apr 28, 2026
1 business day (counted)
Running total: 181 of ? biz days used
▶ Clock Running
Status: Completed
Apr 28 → Apr 30, 2026
2 business days (counted)
Running total: 183 of ? biz days used
▶ Clock Running
Status: Incomplete
Apr 30 → May 10, 2026
6 business days (counted)
Running total: 189 of ? biz days used
Created: Jan 31, 2025 Completed: May 10, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 27 Ready for Release ⏸ Paused 128 —
Apr 27 → Apr 27 Scheduled ▶ Running 0 180
Apr 27 → Apr 28 Tech On Site ▶ Running 1 181
Apr 28 → Apr 30 Completed ▶ Running 2 183
Apr 30 → May 10 Incomplete ▶ Running 6 189
Dispatch 1.0d
Holding 309.9d (excluded)
Coordinators 0.1d
Field Work 5.0d
Incomplete 7.0d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
309.9 days
Coordinators
0.1 days
Field Work
5.0 days
Over SLA
Incomplete (excluded from total)
7.0 days
Billing
1.3 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: May 10, 2026 (235 days early)
📅
318.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
128.9d
Scheduled
0.1d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
3.0d / 1.0d SLA
Incomplete
7.0d
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/29/2026Anuovo called Dudley (631) 416-2998 L/M and send ANR email dudley.marshall@philips.com


04/27/2026Anuovo waiting for the right contact to sign ANR. Anthony is no longer there


04/27/2026 mklose sent email to Anthony, adv dispatch April to ANR

04/21/2026 MHamersley - per email from Anthony Aversa, Biomedical Device Site Lead, SN DE43808838 has not been located during multiple searches; Anthony.Aversa@philips.com


02/10/2026 RArnold -Will schedule when FSE is available

01/09/2026 RArnold -Will schedule when FSE is available

12/05/2025 RArnold - Reviewing list sent from POC


10/21/2025 RArnold- Anthony sent list. Will need review.

09/25/2025 mklose sent email anthony.aversa@phillips.com , dudley.marshall@philips.com.


08/13/2025 RArnold - Emailed Antony Aversa to assist with Montefiore network. Anthony.Aversa@philips.com

🔧 Work Performed
ANR
🔍 Technician Findings
ANR
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243576
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 129.0 business days
👷
▶
3 Technician Assigned Apr 27, 10:54 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-27T16:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 188d 21h
🔧
▶
2 Status: Tech On Site Apr 27, 11:41 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 1.5
✔️
Status: Completed by April Nuovo Apr 28, 7:50 AM
From: Tech On Site
To: Completed
Duration in Previous: 20h 9m
⏳ 3.0 business days
⚠️
Status: Incomplete by Sean Currie Apr 30, 8:39 AM
From: Completed
To: Incomplete
Duration in Previous: 2d 0h
⚠️ 7.0 business days
✔️
▶
2 Status: Completed May 10, 3:05 PM
Status: Completed → Status: Closed
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
Labor Added May 13, 12:34 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey May 13, 12:39 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 45m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Apr 27, 12:00 PM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03202091 Labor Open 0.5 $155.00 Apr 27, 11:43 AM
WL-03202092 Labor Open 1.5 $47.50 Apr 27, 11:43 AM
WL-03224698 Labor Open 0.016666666666667 $38.00 May 13, 12:34 PM

Details