Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243577 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 LakeCounty Hospital Systems — 36000 Euclid Ave, Willoughby OH, 44094

Jan 30, 2025 → Jul 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (123 biz days early)
Active: 218 biz days
Paused: 136 biz days
🕐 Clock stopped: Completed (Jul 2, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸136d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 7, 2026
136 business days (not counted)
▶ Clock Running
Status: On Hold
May 7 → Jun 4, 2026
19 business days (counted)
Running total: 199 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 199 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 4 → Jun 29, 2026
16 business days (counted)
Running total: 215 of ? biz days used
▶ Clock Running
Status: On Hold
Jun 29 → Jun 30, 2026
1 business day (counted)
Running total: 216 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 30 → Jul 2, 2026
2 business days (counted)
Running total: 218 of ? biz days used
Created: Jan 31, 2025 Completed: Jul 2, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 7 Ready for Release ⏸ Paused 136 —
May 7 → Jun 4 On Hold ▶ Running 19 199
Jun 4 → Jun 4 Ready for Scheduling ▶ Running 0 199
Jun 4 → Jun 29 Scheduled ▶ Running 16 215
Jun 29 → Jun 30 On Hold ▶ Running 1 216
Jun 30 → Jul 2 Scheduled ▶ Running 2 218
Dispatch 1.0d
Holding 339.5d (excluded)
Coordinators 20.1d
Field Work 0.1d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
339.5 days
Coordinators
20.1 days
Over SLA
Field Work
0.1 days
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jul 2, 2026 (182 days early)
📅
355.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
16.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 16.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
202.6d
Ready for Release
136.9d
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
19.9d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
0.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/30/2026 HWilliams - Updated sched date for FSE Paul to add time and close out WO.

06/04/2026 HWilliams - Dispatching FSE Paul for remediation of 1 device SN DE43807558 for 6/15/26 and sent email to POC.

Tyler.Neitzel@UHhospitals.org

06/04/2026 ARoosa - Recvd. email from Tyler Neitzel at Tyler.Neitzel@UHhospitals.org>  stating they are now GE anesthesia hospital and all devices have been retired except for one SN DE43807558 is still active and no plans to retire it and would like remediation done. I sent reply email thanking for confirmation and letting him know our planner will reach out to schedule.

05/07/2026 ARoosa - Recvd. email from Malloy, Thomas R <Thomas.Malloy@UHhospitals.org> stating This is not in our inventory.

05/06/2026 HWilliams - Called 440-953-9600, xfer to biomed 877-377-7828, spoke with Allison and she gave me an email address for the tech she said I would need to FU with. Sent FU email.

thomas.malloy@uhhospitals.org

tyler.neitzel@uhhospitals.org


04/27/2026: ARoosa - Called 440-953-9600, Xfer to biomed, Spoke to Tyler he said I can send him the email with the SN. and he will get it to the right department. tyler.neitzel@uhhospitals.org


04/17/2026: ARoosa - Called 440-953-9600, xfer to biomed, Line just continuosly rang so I hung up. Called 440-953-6191 Erin Toth, This # goes to cath lab and they had no information of who i can contact.

🔧 Work Performed
Follow up per planning team.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243577
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 137.0 business days
⏸️
Status: On Hold by Angela Roosa May 7, 1:49 PM
From: Ready for Release
To: On Hold
Duration in Previous: 199d 0h
🚨 20.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Jun 4, 9:16 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 27d 19h
👷
▶
3 Technician Assigned Jun 4, 10:39 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-06-15T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 23m
🚨 17.0 business days
⏸️
Status: On Hold by Heather Williams Jun 29, 1:18 PM
From: Scheduled
To: On Hold
Duration in Previous: 25d 2h
📅
▶
2 Dispatch Scheduled Jun 30, 12:55 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Heather Williams
From: On Hold
To: Scheduled
Duration in Previous: 23h 36m
⏳ 2.9 business days
⏱️
▶
2 Labor Added Jul 2, 7:20 AM
Labor Added → Status: Completed
✔️
Status: Completed by Paul Mccormish
From: Scheduled
To: Completed
Duration in Previous: 1d 18h
🏁
Status: Closed by Paul Mccormish Jul 2, 8:13 AM
From: Completed
To: Closed
Duration in Previous: 51m
📄
Status: Ready to Bill by Timothy Amburgey Jul 2, 2:12 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5h 59m, 0m
🧾
Invoice Created Jul 3, 9:39 AM
Invoice Number: SM-266315

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Jun 30, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
SM-266315

Work Details (1)

Name Type Status Qty Amount Date
WL-03281697 Labor Open 0.25 $0.00 Jul 2, 7:20 AM

Details