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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243578 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Rhode Island Hospital — 593 Eddy St, Providence RI, 02903

Jan 30, 2025 → May 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (160 biz days early)
Active: 196 biz days
Paused: 121 biz days
🕐 Clock stopped: Completed (May 10, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸121d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 16, 2026
121 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 16 → Apr 21, 2026
3 business days (counted)
Running total: 183 of ? biz days used
▶ Clock Running
Status: On Hold
Apr 21 → Apr 28, 2026
5 business days (counted)
Running total: 188 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 28 → May 1, 2026
3 business days (counted)
Running total: 191 of ? biz days used
▶ Clock Running
Status: Incomplete
May 1 → May 1, 2026
0 business days (counted)
Running total: 191 of ? biz days used
▶ Clock Running
Status: Completed
May 1 → May 1, 2026
0 business days (counted)
Running total: 191 of ? biz days used
▶ Clock Running
Status: Incomplete
May 1 → May 10, 2026
5 business days (counted)
Running total: 196 of ? biz days used
Created: Jan 31, 2025 Completed: May 10, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 16 Ready for Release ⏸ Paused 121 —
Apr 16 → Apr 21 Ready for Scheduling ▶ Running 3 183
Apr 21 → Apr 28 On Hold ▶ Running 5 188
Apr 28 → May 1 Scheduled ▶ Running 3 191
May 1 → May 1 Incomplete ▶ Running 0 191
May 1 → May 1 Completed ▶ Running 0 191
May 1 → May 10 Incomplete ▶ Running 5 196
Dispatch 1.0d
Holding 308.9d (excluded)
Coordinators 7.6d
Incomplete 5.3d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
308.9 days
Coordinators
7.6 days
Over SLA
Incomplete (excluded from total)
5.3 days
Billing
1.3 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: May 10, 2026 (235 days early)
📅
318.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
12 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 29, 2026
Visit 2 May 1, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
187.0d
Ready for Release
121.9d
Ready for Scheduling
3.6d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Incomplete
5.3d
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/11/2026 SRobinson- WO-01373126 already created.

05/01/2026Anuovo emailed Jace ANR does not have DE43800858. waiting for signature


04/16/2026 MHamersley - called (401) 444-5240, spoke to Jace, she replied to email: DE43806001 & DE43808024 at her location, DE43808258 & DE43808267 are not in inventory; she sent list of devices from newly acquired Morton Hospital; will need to research those serial numbers.


03/27/2026 Rbailey - Rcvd call from 484.929.7098 Jace Mary requesting her cell be removed from records. Updated Contact to have her office number (401) 444-5240


03/27/2026 mklose called 489-929-7098, AI adv not available. LVM sent email to jmary@brownhealth.org

03/25/2026 mklose sent email to msavastano@brownhealth.org, Marissa Savanstano to confirm devices.

🔧 Work Performed
ANR
🔍 Technician Findings
ANR
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243578
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 122.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Apr 16, 3:27 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 178d 2h
⏳ 4.0 business days
⏸️
Status: On Hold by Rebecca Arnold Apr 21, 11:07 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 4d 19h
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Apr 28, 9:10 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-28T13:15:00.000+0000, 2026-04-29T13:15:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: On Hold
To: Scheduled
Duration in Previous: 6d 22h
⏳ 3.0 business days
📅
Dispatch Scheduled by Megan Klose Apr 30, 8:45 AM
Scheduled For: 2026-05-01T13:15:00.000+0000
⏳ 2.0 business days
⏱️
2x Labor Added May 1, 8:55 AM
Type: Labor
Status: Open
Qty: 1, 0.5
⏱️
Labor Added May 1, 4:42 PM
Type: Labor
Status: Open
Qty: 0.25
⚠️
▶
2 Status: Incomplete May 1, 5:13 PM
Status: Incomplete → Status: Completed
✔️
Status: Completed by April Nuovo
From: Incomplete, Completed
To: Completed, Incomplete
Duration in Previous: 3m, 0m
⚠️ 5.8 business days
✔️
Status: Completed by April Nuovo May 10, 2:44 PM
From: Incomplete
To: Completed
Duration in Previous: 8d 21h
🏁
Status: Closed by April Nuovo May 10, 3:05 PM
From: Completed
To: Closed
Duration in Previous: 20m
⏳ 3.0 business days
⏱️
Labor Added May 13, 12:34 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey May 13, 12:39 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 45m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
May 1, 9:15 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03210518 Labor Open 1 $47.50 May 1, 8:55 AM
WL-03210519 Labor Open 0.5 $155.00 May 1, 8:55 AM
WL-03211460 Labor Open 0.25 $0.00 May 1, 4:42 PM
WL-03224697 Labor Open 0.016666666666667 $38.00 May 13, 12:34 PM

Details