Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243579 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Lahey Clinic — 1 Essex Center Drive, Peabody MA, 01960

Jan 30, 2025 → Jul 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (115 biz days early)
Active: 134 biz days
Paused: 228 biz days
🕐 Clock stopped: Canceled (Jul 15, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
52d
▶ Clock Running
Status: On Hold
Jan 31 → Apr 16, 2025
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 16 → May 19, 2025
23 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Entered
May 19 → May 19, 2025
0 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 19 → May 23, 2025
4 business days (counted)
Running total: 79 of ? biz days used
⏸228d
⏸ Clock Paused
Status: Ready for Release
May 23 → Apr 24, 2026
228 business days (not counted)
55d
▶ Clock Running
Status: On Hold
Apr 24 → Jul 15, 2026
55 business days (counted)
Running total: 134 of ? biz days used
Created: Jan 31, 2025 Canceled: Jul 15, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Apr 16 On Hold ▶ Running 52 52
Apr 16 → May 19 Scheduled ▶ Running 23 75
May 19 → May 19 Entered ▶ Running 0 75
May 19 → May 23 Ready for Scheduling ▶ Running 4 79
May 23 → Apr 24 Ready for Release ⏸ Paused 228 —
Apr 24 → Jul 15 On Hold ▶ Running 55 134
Dispatch 1.0d
Holding 337.1d (excluded)
Coordinators 28.6d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
337.1 days
Coordinators
28.6 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jul 15, 2026 (169 days early)
📅
363.0 days Total Age
⏱️
228.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
26.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 561 days old
🚨
Primary Delay 228.5 days stuck in "Ready for Release"
⏱️
Total Delay 26.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
108.6d
Scheduled
23.6d / 2.0d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Ready for Release
228.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/24/2026 RArnold - All devices completed on this case. This WO can be canceled


04/17/2026 MHamersley - per case details, these devices, DE43807710 & DE43807721 were both completed by April Nuovo, May 12, 2025; 


04/17/2026 MHamersley - called 978-538-4599, spoke to Carrie, she said need to call back on Monday


05/19/2025 awhitney David & April went onsite and worked with biomed and could not locate the devices removing work orders from both until we can get confirmation on units.

04/16/2025 awhitney discussed with Sean C and Fady M we will have David and April working at beth Israel next week dispatching to David to order parts and proceed with scheduled visit next week.

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243579
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 53.0 business days
👷
▶
3 Technician Assigned Apr 16, 3:14 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Austin Whitney
Scheduled For: 2025-04-22T13:00:00.000+0000
🗓️
Status: Scheduled by Austin Whitney
From: On Hold
To: Scheduled
Duration in Previous: 75d 3h
📅
Dispatch Scheduled by Austin Whitney Apr 17, 12:50 PM
Scheduled For: 2025-04-23T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Austin Whitney Apr 22, 2:33 PM
Scheduled For: 2025-05-03T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Austin Whitney Apr 25, 5:33 PM
Scheduled For: 2025-05-10T13:00:00.000+0000
🚨 11.8 business days
📅
Dispatch Scheduled by Austin Whitney May 12, 9:28 AM
Scheduled For: 2025-05-17T13:00:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Austin Whitney May 19, 8:59 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 32d 17h, 0m
⚠️ 5.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:50 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 6h
🚨 229.0 business days
⏸️
Status: On Hold by Rebecca Arnold Apr 24, 3:21 PM
From: Ready for Release
To: On Hold
Duration in Previous: 335d 23h
🚨 56.0 business days
🚫
Status: Canceled by Rebecca Arnold Jul 15, 5:40 PM
From: On Hold
To: Canceled
Duration in Previous: 82d 2h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 23.6 business days (threshold: 2.0 business days)
Exceeded by 21.6 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 30, 9:42 PM
Invoice #
N/A

Details