Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243580 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 BJC Healthcare — 2052 Mraz Ln, Fenton MO, 63026

Jan 30, 2025 → Present

🟡 At Risk
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 239 biz days
Paused: 145 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸145d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 20, 2026
145 business days (not counted)
59d
▶ Clock Running
Status: Ready for Scheduling
May 20 → Aug 15, 2026
59 business days (counted)
Running total: 239 of ? biz days used
Created: Jan 31, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 20 Ready for Release ⏸ Paused 145
May 20 → Aug 15 Ready for Scheduling ▶ Running 59 239
Dispatch 1.0d
Holding 326.9d (excluded)
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
326.9 days
Created: Jan 31, 2025 Due: Dec 31, 2026 (138 days left)
📅
385.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
145.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2026 ARoosa - Sent fu email to Robert Janas <robert.janas@bjc.org>letting him know the planner asked me to reach out and update him and let him know she will be reaching out to schedule remediation here soon and apologize for the delay.

05/21/2026 ARoosa - Recvd. email from Rob SN DE43804112 is Located at CAM South County

Address: 5201 Midamaerica PL, St Louis 63129

SN DE43808431 is Located at CSCC South County

Address: 5114 Midamerica PL, St Louis 63129

SN DE43810542 is Serial Number: DE43810542

Located at CSCC South County

Address: 5114 Midamerica PL, St Louis 63129

No cred. requirments



05/20/2026 ARoosa - Recvd email from Rob stating (The top one is located at CAM south county, one at CSCC south county, and the other one is at St Louis Children’s hospital.) I sent reply email asking if he could please provide an address for each site with corasponding SN beside it

05/19/2026 ARoosa - Sent fu email to Cassandra Counts <cassandra.counts@bjc.org>, Robert Janas <robert.janas@bjc.org>, & scott.austermann@bjc.org asking for an update on devices so we can get them confirmed and scheduled.

05/13/2026 ARoosa - Recvd. email from Rob Janas asking what information we will need. I sent reply email to Robert Janas <robert.janas@bjc.org> letting him know the info. we need with device list

05/12/2026 ARoosa - Recvd. email from Scott stating he sent out the notice to the managers at the locations and have also cc'd them on this email thread.

05/12/2026 ARoosa - Sent fu email to Scott Austerman asking about devices in question and if he has taken time to review.


05/05/2026 ARoosa - Sent email back to Scott Austermann <scott.austermann@bjc.org> letting him know i was unsure if the G7 and G7m are the same models. I looped in Faddy to help in answering his question

05/04/2026 ARoosa - Recvd call from Scott returning my VM asked me to send him recall info. to scott.austermann@bjc.org

04/29/2026: ARoosa - Called 636-717-3692, VM/LM


04/17/2026 MHamersley - called 636-717-3692, reached bio med department, spoke to guy who wouldn't provide his name or email, but he took my information to have his supervisor call back.


WO-01243580/WO-07603083 DE43804112

WO-01243478/WO-07603165 DE43808431

WO-01243479/WO-07603526 DE43810542

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243580
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 146.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 20, 11:55 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 211d 22h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 30, 9:42 PM
Invoice #
N/A

Details