Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243586 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 The University of VermontHealth Network — 327 Holly Ct Ste 40, Williston VT, 05495

Jan 30, 2025 → Apr 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (172 biz days early)
Active: 183 biz days
Paused: 122 biz days
🕐 Clock stopped: Completed (Apr 22, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸122d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 17, 2026
122 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 17 → Apr 22, 2026
3 business days (counted)
Running total: 183 of ? biz days used
Created: Jan 31, 2025 Completed: Apr 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 17 Ready for Release ⏸ Paused 122 —
Apr 17 → Apr 22 Scheduled ▶ Running 3 183
Dispatch 1.0d
Holding 303.9d (excluded)
Coordinators 4.0d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
303.9 days
Coordinators
4.0 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Apr 22, 2026 (253 days early)
📅
306.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
122.9d
Scheduled
4.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/17/2026 THolmes- called (802) 829-7946 spoke Jean Roberts; He confirmed they found devices; and that Tues 4/21/26 will be good for our FSE. Sent email  jean.roberts@uvmhealth.org with 3 devices SN and he will respond with the other devices they have to see if they have a recall as well. 


04/14/2026 THolmes- sent email to POC Leah leah.francoeur@uvmhealth.org and Sarah sarah.jones2@uvmhealth.org; jean.roberts@uvmhealth.org to confirm devices and to have FSE April on site 

🔧 Work Performed
FCO86201958
🔍 Technician Findings
FCO86201958
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243586
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 123.0 business days
👷
▶
3 Technician Assigned Apr 17, 10:30 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-04-21T12:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 178d 21h
⏳ 2.0 business days
📅
Dispatch Scheduled by Megan Klose Apr 20, 2:55 PM
Scheduled For: 2026-04-22T12:00:00.000+0000
⏳ 3.0 business days
⏱️
4x Labor Added Apr 22, 5:15 PM
Type: Labor, Expenses
Status: Open
Qty: 1.5
✔️
Status: Completed by April Nuovo Apr 22, 5:53 PM
From: Scheduled
To: Completed
Duration in Previous: 5d 7h
🏁
Status: Closed by April Nuovo Apr 22, 6:01 PM
From: Completed
To: Closed
Duration in Previous: 8m
⏱️
▶
2 Labor Added Apr 23, 1:52 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 52m
📄
Status: Ready to Bill by Timothy Amburgey Apr 23, 4:15 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 21m
💰
Status: Invoiced by Josh Longway Apr 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Apr 22, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03196512 Labor Open 1.5 $95.00 Apr 22, 5:15 PM
WL-03196513 Labor Open 1 $310.00 Apr 22, 5:15 PM
WL-03196514 Expenses Open 1 $0.00 Apr 22, 5:15 PM
WL-03196515 Expenses Open 1 $0.00 Apr 22, 5:15 PM
WL-03198008 Labor Open 0.016666666666667 $76.00 Apr 23, 1:52 PM

Details