Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Truman Medical Center — 2301 Holmes St, Kansas City MO, 64108
Jan 30, 2025 → Sep 3, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 31 → Jan 31 | Created | ▶ Running | 0 | 0 |
| Jan 31 → Oct 20 | On Hold | ▶ Running | 180 | 180 |
| Oct 20 → May 27 | Ready for Release | ⏸ Paused | 149 | — |
| May 27 → Jul 8 | On Hold | ▶ Running | 28 | 208 |
| Jul 8 → Jul 28 | Ready for Release | ⏸ Paused | 14 | — |
| Jul 28 → Aug 28 | On Hold | ▶ Running | 23 | 231 |
| Aug 28 → Sep 3 | Scheduled | ▶ Running | 4 | 235 |
| Sep 3 → Sep 4 | Tech On Site | ▶ Running | 1 | 236 |
10/06/2026 MNewman - Invoice rejected. "charging for 2 completed devices and neither were complete please advise LF" Emailed Philips advising of ANR
09/03/2026 HWilliams - Updating sched date as FSE Bennet was able to get onsite today.
08/28/2026 HWilliams - Dispatched to FSE Bennet per Fady
07/28/2026 ARoosa - Recvd email from Art.delfin@intelashealth.com stating They do not shoe these other 2 devices in their database and would not know where to look to help us find them. I sent reply email thanking Art for letting us know and informed him I will start paperwork to have his affiliation ended with devices.
07/27/2026 ARoosa - Sent fu email to Art Delfin at art.delfin@intelashealth.com asking him to clarify if he is the proper POC for this location since he had previously confirmed 2 devices at a different Truman medical site and if so if he is stating that these 2 devices are not in his system as active.
07/14/2026 ARoosa - Sent fu email to Art Delfin asking him to confirm that the 2 devices listed for Holmes Street he was not able to locate still.
07/09/2026 ARoosa - Sent fu email to art at art.delfin@intelashealth.com asking him if the other devices was found or if there is someone else we should reach out to since these devices are listed at a different address than the one's that was confirmed previously.
06/05/2026: ARoosa - Called (816) 404-2373, Art Delfin, VM/LM asking him to return call so i can confirm address of locations and see if he is the proper contact for the Truman Medical Center at 2301 Homes St. Kanas City Mo, or just for the Truman Lakewood facility.
05/27/2026 ARoosa - Recvd. email from Art confirming the Sn's on this WO are not at this site.
05/27/2026 ARoosa - Recvd. email from Art stating (I was able to locate one of the units. DE43810544, but we only seem to have one more and that's not on your list.) I sent reply email thanking him for checking and confirming the one device, and let him know planner will be reaching out to schedule this remediation, I also noticed while reviewing that I copied one SN twice so I sent him the SN I had not copied and asked if this was the second device he was referring to
05/26/2026 ARoosa - Sent fu email to Art at art.delfin@intelashealth.com about devices in question. 05/18/2026: ARoosa - Called 816-404-1000, xfer to biomed, Spoke to Madlyn who xfer me to Art Delfin he asked me to email him with list for both sites at art.delfin@intelashealth.com
05/18/2026: ARoosa - Called 816-404-1000, xfer to biomed, Spoke to Madlyn who xfer me to Art Delfin he asked me to email him with list for both sites at art.delfin@intelashealth.com
05/12/2026: ARoosa - Called 816-404-7000, xfer to biomed, Press opt. 2 for Lakewood related biomed issues and line disconnected. Called back xfer to biomed VM said Facility office in biomed dispatch, VM/ Lm 05/04/2026: ARoosa - Called 816-404-7000, Xfer to biomed, Spoke to a lady who stated she will pass message to lead bio med person Art Delfin and I'm sending email to arturo.delfin@uhkc.org
05/04/2026: ARoosa - Called 816-404-7000, Xfer to biomed, Spoke to a lady who stated she will pass message to lead bio med person Art Delfin and I'm sending email to arturo.delfin@uhkc.org
05/04/2026: ARoosa - Called 816-404-1000, Xfer to biomed, Madylyn Johnson VM/LM
04/21/2026 MHamersley - sent emails: Carl Allgaier, Senior Biomedical Equipment Technician, carl.allgaier@uhkc.org; Carl Simone, Bio Med Tech, 816-404-2375, carl.simone@intelashealth.com
WO-01243587 - DE43809386 & DE43809394
Truman Medical Center, 2301 Holmes St, Kansas City, MO 64108
WO-01243597 - DE43810535 & DE43810544
Truman Medical Center - Lakewood, 7900 Lee's Summit Rd, Kansas City, MO 64139
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03367698 | Labor | Open | 3.5 | $310.00 | Sep 3, 10:17 PM |
| WL-03367699 | Labor | Open | 2 | $100.00 | Sep 3, 10:17 PM |
| WL-03368133 | Labor | Open | - | $76.00 | Sep 4, 10:06 AM |