Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243588 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Hannibal RegionalHealthcare System Inc — 6000 Hospital Dr, Hannibal MO, 63401

Jan 30, 2025 → Present

🟡 At Risk
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 237 biz days
Paused: 147 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸147d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 22, 2026
147 business days (not counted)
57d
▶ Clock Running
Status: Ready for Scheduling
May 22 → Aug 15, 2026
57 business days (counted)
Running total: 237 of ? biz days used
Created: Jan 31, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 22 Ready for Release ⏸ Paused 147
May 22 → Aug 15 Ready for Scheduling ▶ Running 57 237
Dispatch 1.0d
Holding 328.9d (excluded)
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
328.9 days
Created: Jan 31, 2025 Due: Dec 31, 2026 (138 days left)
📅
385.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
147.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2026 ARoosa - Sent fu email to Jerome Bronk letting him know that our planner should be reaching out soon to schedule and apologizing for the delay.

05/22/2026 ARoosa - Recvd. email from Jerome Bronk confirming both devices He is POC # 720-301-8990 Cred. requirement Check in with Jerome first. Sent reply email thanking him for confirmation and letting him know planner will reach out to schedule.


05/20/2026: ARoosa - Called 573-248-1300, xfer to biomed trimedx spoke to Amanda, explained I had left messages before with no return call she said that's all they can do is pass it on to contact at hospital. I asked her to send another message so she took info. 

05/13/2026: ARoosa - Called 573-248-1300, xfer to biomed, Trimedx spoke to Ashley, she took info and sent message again to contact at hospital.


05/07/2026 ARoosa - Sent fu email to diane.schrader@hannibalregional.org & added in jerome.bronk@trimedx.com about devices in question

04/29/2026: ARoosa - Called 573-248-1300, Xfer to biomed, goes to Trimedx, info. was taken to pass on to site Mngr. to return my call.


04/21/2026 MHamersley - called 573-248-7915, Diane Schrader, call went to VM/caller isn't taking calls right now, call back later; sent email: diane.schrader@hannibalregional.org


DE43805595 & DE43805607

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243588
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 148.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 22, 4:17 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 214d 3h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 30, 9:42 PM
Invoice #
N/A

Details