Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243588 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Hannibal RegionalHealthcare System Inc — 6000 Hospital Dr, Hannibal MO, 63401

Jan 30, 2025 → Sep 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (79 biz days early)
Active: 251 biz days
Paused: 147 biz days
🕐 Clock stopped: Completed (Sep 3, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸147d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 22, 2026
147 business days (not counted)
66d
▶ Clock Running
Status: Ready for Scheduling
May 22 → Aug 27, 2026
66 business days (counted)
Running total: 246 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 27 → Sep 2, 2026
4 business days (counted)
Running total: 250 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 2 → Sep 3, 2026
1 business day (counted)
Running total: 251 of ? biz days used
Created: Jan 31, 2025 Completed: Sep 3, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 22 Ready for Release ⏸ Paused 147 —
May 22 → Aug 27 Ready for Scheduling ▶ Running 66 246
Aug 27 → Sep 2 Scheduled ▶ Running 4 250
Sep 2 → Sep 3 Tech On Site ▶ Running 1 251
Dispatch 1.0d
Holding 328.9d (excluded)
Coordinators 71.3d
Field Work 0.7d
Billing 2.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
328.9 days
Coordinators
71.3 days
Over SLA
Field Work
0.7 days
Billing
2.0 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Sep 3, 2026 (119 days early)
📅
398.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
69.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 629 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 69.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
147.9d
Ready for Scheduling
66.5d / 1.0d SLA
Scheduled
4.8d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/10/2026 MNewman - Invoice rejected. "please update PO to midwest PO 2000155910 " Updated Customer PO Number. Tim to reprint and send to Philips

08/27/2026 HWilliams - Called 720-301-8990, VM/LM advising since Bennet will be onsite for other work will schedule him to complete these devices while he is there on 9/2/26. FU with email. Jerome.Bronk@trimedx.com

08/19/2026: ARoosa - scheduling on hold due to parts on back order.

06/24/2026 ARoosa - Sent fu email to Jerome Bronk letting him know that our planner should be reaching out soon to schedule and apologizing for the delay.

05/22/2026 ARoosa - Recvd. email from Jerome Bronk confirming both devices He is POC # 720-301-8990 Cred. requirement Check in with Jerome first. Sent reply email thanking him for confirmation and letting him know planner will reach out to schedule.


05/20/2026: ARoosa - Called 573-248-1300, xfer to biomed trimedx spoke to Amanda, explained I had left messages before with no return call she said that's all they can do is pass it on to contact at hospital. I asked her to send another message so she took info. 

05/13/2026: ARoosa - Called 573-248-1300, xfer to biomed, Trimedx spoke to Ashley, she took info and sent message again to contact at hospital.


05/07/2026 ARoosa - Sent fu email to diane.schrader@hannibalregional.org & added in jerome.bronk@trimedx.com about devices in question

04/29/2026: ARoosa - Called 573-248-1300, Xfer to biomed, goes to Trimedx, info. was taken to pass on to site Mngr. to return my call.


04/21/2026 MHamersley - called 573-248-7915, Diane Schrader, call went to VM/caller isn't taking calls right now, call back later; sent email: diane.schrader@hannibalregional.org


DE43805595 & DE43805607

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243588
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 148.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 22, 4:17 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 214d 3h
🚨 67.0 business days
🗓️
▶
3 Status: Scheduled Aug 27, 1:40 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: Bennet O Dartey
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-02T12:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Bennet Dartey Sep 2, 2:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 0h
⏱️
2x Labor Added Sep 2, 7:38 PM
Type: Labor
Status: Open
Qty: 2, 0.16666666666667
✔️
Status: Completed by Bennet Dartey Sep 2, 8:04 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 39m, 0m
⏱️
Labor Added Sep 3, 9:59 AM
Type: Labor
Status: Open
Qty: N/A
📄
Status: Ready to Bill by Timothy Amburgey Sep 3, 10:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 0m
💰
Status: Invoiced by Josh Longway Sep 4, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 17h 54m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 66.5 business days (threshold: 1.0 business days)
Exceeded by 65.5 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Sep 2, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03365476 Labor Open 2 $50.00 Sep 2, 7:38 PM
WL-03365477 Labor Open 0.16666666666667 $155.00 Sep 2, 7:38 PM
WL-03366101 Labor Open - $38.00 Sep 3, 9:59 AM

Details