Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243589 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Kmc Sycamore Hospital — 4000 Miamisburg Centerville Rd, Miamisburg OH, 45342

Jan 30, 2025 → Apr 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (179 biz days early)
Active: 183 biz days
Paused: 115 biz days
🕐 Clock stopped: Completed (Apr 13, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸115d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 8, 2026
115 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 8 → Apr 10, 2026
2 business days (counted)
Running total: 182 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 10 → Apr 13, 2026
1 business day (counted)
Running total: 183 of ? biz days used
Created: Jan 31, 2025 Completed: Apr 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 8 Ready for Release ⏸ Paused 115 —
Apr 8 → Apr 10 Ready for Scheduling ▶ Running 2 182
Apr 10 → Apr 13 Scheduled ▶ Running 1 183
Dispatch 1.0d
Holding 296.9d (excluded)
Coordinators 5.0d
Billing 26.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
296.9 days
Coordinators
5.0 days
Over SLA
Billing
26.3 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Apr 13, 2026 (262 days early)
📅
299.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
16 transitions Status Changes
⚠️
9.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 9.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
115.9d
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
2.0d / 2.0d SLA
Closed
9.1d / 1.0d SLA
07e-Partial Project
6.2d
WO Correction Needed
1.9d
Ready to Bill
1.4d / 1.0d SLA
Invoiced
16.0d
Billing Correction Needed
7.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
05/22/2026 Jsackett - Deleted SM-260628, returned WO to Billing Correction for Update + Rebill per credit request

04/10/2026 HWilliams - Received email from Eric advising he has both devices ready to be picked up. Sent confirmation email advising FSE Paul will be there Monday, April 13, 2026 for remediation of devices and dispatched Paul.


04/08/2026: ARoosa - Recvd email from Eric stating he has located second device and pulled it to be serviced.


04/07/2026: ARoosa - Recvd email from Eric Hull stating he had previously only been told about one of the devices and recvd. a replacement but had been waiting on someone to show up to do something with it. He will also hunt down second device and remove from service. I sent a reply email and made sure Heather Williams was looped in to ask her when we could get an FSE on site to take care of.

04/07/2026 ARoosa- Called (937) 914-6603,

Eric Hull, VM/LM stating I am following up to see if these devices have been serviced yet or not. Sending email to Eric.Hull@ketteringhealth.org

🔧 Work Performed
Install FCO86201958.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243589
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 116.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Apr 8, 11:32 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 169d 22h
⏳ 3.0 business days
👷
▶
3 Technician Assigned Apr 10, 12:00 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-04-13T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 0h
⏳ 2.0 business days
⏱️
3x Labor Added Apr 13, 5:19 PM
Type: Labor, Travel
Status: Open
Qty: 2, 0.75, 127
✔️
Status: Completed by Paul Mccormish Apr 13, 5:37 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 5h, 0m
⏳ 3.8 business days
⏱️
▶
2 Labor Added Apr 16, 12:12 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
✏️
Status: WO Correction Needed by Timothy Amburgey Apr 16, 3:22 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3h 7m
🏁
Status: Closed by Paul Mccormish Apr 16, 5:53 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2h 31m
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 17, 1:23 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 30m
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Apr 23, 3:19 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 6d 1h
⏳ 2.0 business days
🏁
Status: Closed by Paul Mccormish Apr 24, 3:36 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 0h
⏳ 4.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 30, 6:41 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 15h
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 4:27 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 9h 45m
💰
Status: Invoiced by Josh Longway May 1, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 33m
🚨 16.0 business days
💵
Status: Billing Review by Jane Sackett May 22, 11:01 AM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 21d 7h, 0m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 2, 10:28 AM
From: Billing Correction Needed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 10d 23h, 0m
🚨 32.0 business days
🧾
Invoice Created Jul 17, 10:13 AM
Invoice Number: SM-263561

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Apr 13, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
SM-263561

Work Details (4)

Name Type Status Qty Amount Date
WL-03184133 Labor Open 2 $310.00 Apr 13, 5:19 PM
WL-03184134 Labor Open 0.75 $100.00 Apr 13, 5:19 PM
WL-03184135 Travel Open 127 $0.00 Apr 13, 5:19 PM
WL-03188646 Labor Open 0.016666666666667 $76.00 Apr 16, 12:12 PM

Details