Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243590 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYU Langone Hospital - Suffolk — 101 Hospital Rd, Patchogue NY, 11772

Jan 30, 2025 → Apr 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (180 biz days early)
Active: 297 biz days
🕐 Clock stopped: Completed (Apr 11, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
128d
▶ Clock Running
Status: On Hold
Jan 31 → Aug 5, 2025
128 business days (counted)
Running total: 128 of ? biz days used
164d
▶ Clock Running
Status: Ready for Scheduling
Aug 5 → Apr 3, 2026
164 business days (counted)
Running total: 292 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 3 → Apr 9, 2026
4 business days (counted)
Running total: 296 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 9 → Apr 11, 2026
1 business day (counted)
Running total: 297 of ? biz days used
Created: Jan 31, 2025 Completed: Apr 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Aug 5 On Hold ▶ Running 128 128
Aug 5 → Apr 3 Ready for Scheduling ▶ Running 164 292
Apr 3 → Apr 9 Scheduled ▶ Running 4 296
Apr 9 → Apr 11 Tech On Site ▶ Running 1 297
Dispatch 1.0d
Holding 129.0d (excluded)
Coordinators 169.0d
Field Work 2.0d
Billing 82.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
129.0 days
Coordinators
169.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
82.5 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Apr 11, 2026 (264 days early)
📅
298.0 days Total Age
⏱️
164.5d in Ready for Scheduling Longest Stage
🔄
14 transitions Status Changes
⚠️
173.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 6, 2026
Visit 2 Apr 7, 2026
Visit 3 Apr 9, 2026
Visit 4 Apr 11, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 164.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 173.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
129.0d
Ready for Scheduling
164.5d / 1.0d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.5d
Ready to Bill
7.0d / 1.0d SLA
Invoiced
67.8d
Billing Correction Needed
7.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/31/2026 MNewman - Corrected. RTB.

07/31/2026 Jsackett - Deleted SM-263612, returned WO to Billing Correction for Update + Rebill per credit request

06/02/2026 MNewman - invoice rejected "(Date: Jun 2 2026 2:09PM) : Vendor- my apologies but FCO1958 for one completed device is 243.00. Please revise labor to show 50. (Date: Jun 9 2026 2:37PM) : Vendor- my apologies but FCO1958 for one completed device is 243.00. Please revise labor to show 50."

05/22/2026 Jsackett - Deleted SM-259445, returned WO to Billing Correction for Update + Rebill per credit request

04/20/2026 Invoice rejected - Vendor 1 completed device for FCO 1958 would be 240.50. These are flat rated please fix labor charges

04/03/2026 mklose POC confirm Carlos 4/9

04/03/2026 mklose sent email to Pat offer Carlos April 9th

01/14/2026 RArnold -Will schedule when FSE is available

12/05/2025 RArnold -Will schedule when FSE is available

10/20/2025 mklose working with planner to get this scheduled


08/05/2025 RArnold - Called 631-654-7787 for Pat. He confirmed the SN#. He will be POC. Once Israel is signed off, I would like to send him here. 


07/18/2025 YEspino Called 631-654-7787 to speak to Pat Collins to verify the device in question. Was able to speak to Ron and he advised that he currently not in and advised for me to call back next week.


06/18/2025 RArnold - Spoke to Pat Collins about a repair for a V60 and he said I could send him the info for this FCO also. He will be POC.

🔧 Work Performed
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
🔍 Technician Findings
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243590
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 129.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Aug 5, 3:44 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 186d 4h
🚨 165.0 business days
👷
▶
3 Technician Assigned Apr 3, 3:55 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-09T13:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 241d 0h
⚠️ 5.0 business days
🔧
Status: Tech On Site by Carlos Puebla Apr 9, 11:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 19h
⏱️
11x Labor Added Apr 9, 7:30 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.25, 4, 5.25, 1, 70
⏱️
3x Labor Added Apr 9, 7:49 PM
Type: Labor, Expenses
Status: Open
Qty: 1
⏳ 1.5 business days
⏱️
Labor Added Apr 11, 4:43 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
▶
2 Status: Completed Apr 11, 5:01 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Apr 14, 4:20 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 23h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
💰
Status: Invoiced by Josh Longway Apr 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m
🚨 26.0 business days
💵
Status: Billing Review by Jane Sackett May 22, 10:57 AM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 35d 6h, 0m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 2, 1:33 PM
From: Billing Correction Needed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 11d 2h, 0m
🚨 42.0 business days
💵
Status: Billing Review by Jane Sackett Jul 31, 9:24 AM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 58d 19h, 0m
📄
Status: Ready to Bill by Mandy Newman Jul 31, 3:38 PM
From: Billing Correction Needed
To: Ready to Bill
Duration in Previous: 6h 13m
⚠️ 5.5 business days
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 12h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 164.5 business days (threshold: 1.0 business days)
Exceeded by 163.5 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Ready to Bill
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Apr 9, 9:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (16)

Name Type Status Qty Amount Date
WL-03180525 Labor Open 2.25 $0.00 Apr 9, 7:30 PM
WL-03180526 Labor Open 4 $0.00 Apr 9, 7:30 PM
WL-03180527 Labor Open 5.25 $0.00 Apr 9, 7:30 PM
WL-03180528 Labor Open 2 $0.00 Apr 9, 7:30 PM
WL-03180529 Labor Open 1 $50.00 Apr 9, 7:30 PM
WL-03180530 Labor Open 2 $155.00 Apr 9, 7:30 PM
WL-03180531 Expenses Open 1 $0.00 Apr 9, 7:30 PM
WL-03180532 Expenses Open 1 $0.00 Apr 9, 7:30 PM
WL-03180533 Expenses Open 1 $0.00 Apr 9, 7:30 PM
WL-03180534 Travel Open 70 $0.00 Apr 9, 7:30 PM
WL-03180535 Travel Open 70 $0.00 Apr 9, 7:30 PM
WL-03180590 Labor Open 1 $0.00 Apr 9, 7:49 PM
WL-03180591 Expenses Open 1 $0.00 Apr 9, 7:49 PM
WL-03180592 Expenses Open 1 $0.00 Apr 9, 7:49 PM
WL-03182795 Labor Open 0.5 $0.00 Apr 11, 4:43 PM
WL-03185722 Labor Open 0.016666666666667 $38.00 Apr 14, 4:20 PM

Details