Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243594 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Baptist Health Louisville — 4000 Kresge Way, Louisville KY, 40207

Jan 30, 2025 → May 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (162 biz days early)
Active: 236 biz days
Paused: 79 biz days
🕐 Clock stopped: Completed (May 6, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸79d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Feb 17, 2026
79 business days (not counted)
46d
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Apr 22, 2026
46 business days (counted)
Running total: 226 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → May 6, 2026
10 business days (counted)
Running total: 236 of ? biz days used
Created: Jan 31, 2025 Completed: May 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Feb 17 Ready for Release ⏸ Paused 79 —
Feb 17 → Apr 22 Ready for Scheduling ▶ Running 46 226
Apr 22 → May 6 Scheduled ▶ Running 10 236
Dispatch 1.0d
Holding 260.9d (excluded)
Coordinators 56.5d
Field Work 0.0d
Billing 19.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
260.9 days
Coordinators
56.5 days
Over SLA
Field Work
0.0 days
Billing
19.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: May 6, 2026 (239 days early)
📅
315.1 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
55.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 May 4, 2026
Visit 2 May 5, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 55.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
79.9d
Ready for Scheduling
46.8d / 1.0d SLA
Scheduled
9.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA
Invoiced
11.0d
Billing Correction Needed
7.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
05/22/2026 Jsackett - Deleted SM-261327, returned WO to Billing Correction for Update + Rebill per credit request

5.19.2026 TAmburgey - Philips rejected because we underbilled travel at 12 units when it should have been 14. Submitted credit request so we can rebill for the correct 14 units of travel.

04/22/2026 HWilliams - Replied to confirmation eamil and dispatched FSE Paul for remediation of device on Monday, May 4, 2026. 

jason.vaughn@bhsi.com


04/20/2026 ARoosa - Sent message to planner to see if she can schedule this site. 


02/17/2026 MHamersley - recd email from Jason confirming devices and ready for scheduling


01/26/2026 YEspino Called 502-897-8130 to speak to Julia to verify the devices in question. Was able to speak to speak to Jason in biomed, he asked for an email to be sent out to him since these device are on site but not in use. Email: jason.vaughn@bhsi.com Phone:502-509-1126 


12/31/2025 DMalloy - Emailed sent to the POC(s) located on previous FCO emails for this location. Looking to confirm the 14 devices.  

julia.exton@bhsi.com william.stewart2@bhsi.com jason.vaughn@bhsi.com


12/01/2025 YEspino Called 502-897-8130 to speak to Julia Exton to verify the devices in question. Was unable to speak to her or leave a message.


12/01/2025 YEspino Called 502-827-1728 to speak to Evan Hollingshead to verify the the 14 devices in question. Was able to speak to Evan and he advised hes not in office anymore and asked for a call back tomorrow.

🔧 Work Performed
Install FCO86201958, all required tests passed.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243594
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 80.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 17, 12:46 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 120d 0h
🚨 47.0 business days
👷
▶
3 Technician Assigned Apr 22, 3:05 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-05-04T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 64d 1h
⚠️ 9.0 business days
💵
Expenses Added May 4, 12:20 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
💵
▶
3 3x Expenses Added May 5, 8:30 PM
3x Expenses Added → 4x Travel Added → 3x Labor Added
🚗
4x Travel Added
Type: Travel
Status: Open
Qty: 251, 20, 3, 151
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 4, 1.75, 0.5
⏱️
3x Labor Added May 5, 8:37 PM
Type: Labor
Status: Open
Qty: 0.25, 8.75, 2.5
✔️
▶
2 Status: Completed May 5, 8:44 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Paul Mccormish
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.4 business days
⏱️
▶
2 Labor Added May 7, 12:23 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
📄
Status: Ready to Bill by Timothy Amburgey May 7, 4:44 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 20m
💰
Status: Invoiced by Josh Longway May 8, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 16m
🚨 11.0 business days
💵
Status: Billing Review by Jane Sackett May 22, 11:21 AM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 14d 7h, 0m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 2, 11:25 AM
From: Billing Correction Needed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 11d 0h, 0m
🚨 32.0 business days
🧾
Invoice Created Jul 17, 10:14 AM
Invoice Number: SM-263569

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 46.8 business days (threshold: 1.0 business days)
Exceeded by 45.8 business days
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
May 4, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
SM-263569

Work Details (15)

Name Type Status Qty Amount Date
WL-03213518 Expenses Open 1 $0.00 May 4, 12:20 PM
WL-03215707 Expenses Open 1 $0.00 May 5, 8:30 PM
WL-03215708 Expenses Open 1 $0.00 May 5, 8:30 PM
WL-03215709 Expenses Open 1 $0.00 May 5, 8:30 PM
WL-03215711 Travel Open 251 $0.00 May 5, 8:31 PM
WL-03215712 Travel Open 20 $0.00 May 5, 8:31 PM
WL-03215713 Travel Open 3 $0.00 May 5, 8:31 PM
WL-03215714 Travel Open 151 $0.00 May 5, 8:31 PM
WL-03215715 Labor Open 4 $2,170.00 May 5, 8:33 PM
WL-03215716 Labor Open 1.75 $0.00 May 5, 8:33 PM
WL-03215717 Labor Open 0.5 $0.00 May 5, 8:33 PM
WL-03215724 Labor Open 0.25 $0.00 May 5, 8:37 PM
WL-03215725 Labor Open 8.75 $700.00 May 5, 8:37 PM
WL-03215726 Labor Open 2.5 $0.00 May 5, 8:37 PM
WL-03217989 Labor Open 0.016666666666667 $532.00 May 7, 12:23 PM

Details